Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make a healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've only been using for a few days now but so far I'm really enjoying my experience. It's very low impact and so easy to make the time for myself.
The first workout was exactly what I was hoping for. Not too strenuous but helped my stress levels for the whole day! I can't wait for the rest of my journey!
J'avais un doute pour l'effort mais j'ai sentit les muscles des bras travaillés. Ce qui est encourageant. Le fait d'être assis apaise mes articulation des hanches du à l'arthrose prononcé.
After being os I'll with COVID, my energy level was almost nonexistent. I struggled just to get the meals on the table for my family. As my breathing was very difficult with the chest cold,I had to start Better Me slowly. It has definitely helped me to regain my energy.
So far this has been the best exercise program I have tried for my age. I am almost 50, and have problems with my feet. I find the exercises tailored to my needs to be challenging but also gentle on my aging body and appropriate for my age and current fitness level. Also, I am very pleased with the reasonable time commitment and fact that I don't need to leave my house or purchase any equipment. It is the perfect program for me at this age and stage of my life!
Reached out to customer service received an automated response. They will get back to me. Reached out again a week later automated response no answer not impressed with this app.
Easy to use…love the daily feedback from coach I also have been LOVING the workout videos as they are short and easy to follow
Ça à l'air de rien, mais on sent les muscle qui travaillent.
I'm always very skeptical about joining any kind of program. I am happy to say that I'm enjoying this one. I just started and I hope I will continue to enjoy do the workouts.
When you are short on time - these short 10 minute sessions that you can do at home are ideal.
Will be using again, I can feel the burn but in a good way. I feel like with this and healthy eating I'm on my way
I can fit this into a busy life and the reminders are great. Every day is different so it doesn't get boring
One week in and I'm feeling great. Chair stuff is easy, but surprisingly helpful. The "I can do more" option is brilliant. Hope I'm feeling the same by the end of the month.
Great to catalogue your meal intake too. Keeps you focused on calories, carbs & protein
Though I cancelled the account still got charged 3 times. The exercises are very basic and not worth to pay at all
I only started my plan 3 days ago, but I have done my workouts every day. I struggle with consistency and I'm hoping BetterMe will help with that! It's clear, easy to use with loads of free options within the programme I purchased. I'm hopeful it will change my shape and improve my mental health also.
So far so good! Today is my third day doing the exercises. I don't notice a change and haven't lost weight but I do think my mindset is shifting, which is good.
Answer: Hello! Thank you for making us aware of this situation. We're sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. You can always contact our friendly team at [email protected]. We will be glad to answer any of your questions and explain all the needed aspects. Kind regards, Team BetterMe
Answer: Hello! Thank you for sharing your concerns with us. In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics. Moreover, our product cannot be purchased without the user's explicit consent. BetterMe is a leading behavioral healthcare company with over 100M downloads, available in 190 countries. We are proud to have over 7M followers across social media platforms. Nowadays there are many companies we may not necessarily like but we know well they are not scammers. Internet is full of thousands of results saying the opposite. But it is mostly a matter of personal preferences and common sense. At the moment we are providing our customers with apps for mobile devices. The idea behind it is the convenience of having access to your plan at all times, wherever you are. In order to see your plan, you simply need to open the app. BetterMe really got you covered with all the tools you will need to get fit in one place. Workouts, Meals, Fasting, Calorie-, Water- and Step-Tracker, – you've got it all. On top of that, your unique customized plan, supportive community, tips & articles as well as a super-helpful customer care team, will definitely bring you closer to feeling and looking your best in no time. Kind regards, Team BetterMe
Answer: Hello! BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way. When using it on a regular basis, following all the necessary tips, recommendations, and notifications, you can reach your fitness goals in a safe, easy, and fun way. BetterMe is a leading behavioral healthcare company with over 100M downloads, available in 190 countries. We are also proud to have over 7M followers across social media platforms. In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics. We provide our customers with licenses to access the BetterMe app. You can always contact our friendly team at [email protected] in case you experience any difficulties with the app. Kind regards, Team BetterMe
Answer: Hi! We have created a plan based on your preferences, goals, and parameters, both current and desired ones. The 'Training/ Workout' tab has a library of many different workouts you may want to try as alternatives. Please, reach us at [email protected], and we will gladly assist you further. Regards, BetterMe Kind regards, team BetterMe
Answer: Helo, Sue. Depending on where the purchase was made there are several ways how our customers can cancel their subscriptions. If you purchased a subscription on the app store, you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039. If you enabled the subscription via Google Play here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481. If you purchased a plan on our website follow this link to log into your account and cancel: https://app.betterme.world/ (choose Account --> Subscriptions). In case you experience any difficulties during the process, please, contact us at [email protected] and we will be more than happy to assist you. Kind Regards, Team BetterMe
Answer: Hello, Kay! We located your email. Please note that your subscription has already been canceled as per your request. If you have any other questions, let us know. Kind regards, Team BetterMe
Answer: Hello! BetterMe is an app that helps you make positive changes in your physical and mental well-being. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way. If you need any advice on app usage, we are always here to help you. All you need is to reach us at [email protected]. Kind regards, team BetterMe
Answer: Γειά σου! Η ομάδα μας είναι πάντα διαθέσιμη για βοήθεια στη διεύθυνση [email protected]. Μπορείτε να επικοινωνήσετε μαζί μας μέσω email. Και θα εξετάσουμε ευχαρίστως το αίτημά σας. Με εκτίμηση, ομάδα BetterMe
Answer: Hello. Thank you for your comment. We have already reached you via email, kindly check your inbox. Kind regards, team BetterMe
Answer: Hello! We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. To understand what happened, we kindly ask you to reach out to our team directly at [email protected]. We are available for your assistance daily. Kind regards, team BetterMe

