Betabrand

Way overpriced for what it is. Item not available when ordered, which did not become clear until after order was placed. Called to cancel order and their phone number is just a pre-recorded message with no option to speak to customer service. Emailed to request a refund. Refund incompletely processed. Had to email multiple times before I got a response. Would NOT recommended to a friend. Definitely will never order from them again.

Got classic boot cut in black and classic straight leg in grey in regular. When it arrived, it was literally comically so long and I am 5 feet, 7. Called and they said you need to buy in Petite to get a shorter length. Did so - return process took quite a while. Just received. Boot cut great, but the straight leg is again comically long. They are supposed to be the same length in Petite but they clearly are not. I have not measured to see if they are 30 each but not sure what is going on.

I just received my first pair of betabrand. This is the most money I have ever spent on a pair of pants. I really like the fabric (mine were made in China). The fabric is thick and stretchy. However the inseam on the petites is 35 inches long! (No kidding - I measured!). I don't know anyone who is petite that can wear that length with any heel! And, if you are buying "yoga style" dress pants - who is going to wear a 7 inch heel all day! I decided to keep them as I can hem them to an appropriate length. However, I am now experiencing buyers remorse as at a cost of $70 - I should not have to hem the pants!

I originally bought some of their products on poshmark. Yes, I know that's taboo. Their products are expensive. But, I really like what they're about. I want to support American companies I love the idea of crowdfunding. They don't have a nap. The website can be hinky and glitchy. I ordered some shoes and they were in pre- transit for 10 business days. I sent an email and got no response. I tried to use the chat option on the website and it did not work. I did leave a direct message in the customer service page. They explained that oversold the product and they did refund me instantly. But it's insane that it took 10 business days for this to be noticed. That's almost two weeks in real life. I also pre-ordered some pants that we're going to be available in September. That wasn't clear when I ordered them I thought they were available immediately. Regardless, I stuck with it. They finally been shipped 15 business days later. They use snail mail. Expedited shipping cost extra. I've dealt with other small companies before. I buy on Etsy all the time. I really love their products. But I may just buy them second-hand in the future or on eBay.

I ordered a pair of traveling yoga pants that they had for sale on their website. After 7 days and not hearing anything from the company, I called. I was informed that that particular yoga pant had sold out and should not have been placed on their website. I was really looking forward to wearing these on my upcoming trip, now I'm really disappointed and will not order from them again. Still waiting for the refund. Also, the guy in customer service hung up on me. Not a company I would recommend.

So i was incredibly skeptical but I'm converted... I've been wearing my blue pants pretty much every day, they're so freaking comfy.

I'm over 6 foot (185cm) and find it so frustrating to find comfy pants to wear - saw these came in a long 34" inseam, read a few reviews and thought stuff it, i'll give it a shot. Bought 2 pairs of pants, fully expecting it to take weeks and literally the first pair arrived in DAYS - I ordered on 16th and my blue pants arrived on 23rd july! Was a bit suss that the other pair were missing (one of the review I read mentioned they only ever received part of their order) so I emailed them, and they replied the same day. The gingham pants finally arrived 7th August, so all in all it was less than a month from ordering to completion.

Now I bought them to wear around the house or duck out to the shops with the kids etc, as it's a step up from active wear, but I personally wouldn't wear them to work with my thunder thighs - they're basically thick yoga pants so perfect for winter around the house or going out, but too body hugging for the office unless you have fantastic legs - which I do not haha.

I confess, I haven't put them through the washing machine yet... I'm worried they might shrink... will update once I've built up the courage.

All in all, a solid 8/10 - exactly what I was expecting, been wanting pants like this for ages - comfy as leggings or trackie pants, but slightly better looking. Reason I didn't give 5 stars is I would say they're a bit pricey for what they are - dressy leggings.

I promised myself never to buy clothing online again. The only reason I took a chance, was my sister bought a pair of the yoga pants, and they looked fantastic, and were true to size. So I took a chance too. Wasn't sorry. So comfortable, well made and perfect fit. I am an Australian sz10 an these pants were true to size. Perfect. I cant fault them. Read some reviews, and dont understand the negativity? I got mine in 5 days. Sorry about bad photos, I'm not good at that, but you will get the idea. I bought gingham and dotty dots.
Would 100% recommend, and would purchase again :)

I have bought two pairs of cool-looking Betabrand yoga pants and a tunic. All came in one package. Unfortunately, the pants are the wrong size. Tried to exchange. The website warns you not to send ANYTHING that does not appear on their authorization form. OK.
For some reason, only one pair of pants is showing as "to be returned". Wrote to the company - got almost form letter response. Tired to follow the generic suggestions in the letter - NONE work. Wrote to the company with the request of help. Silence. Wrote again - silence. THOSE PANTS ARE NOT CHEAP! So, at this point, it looks that I would lose half the money or all the money...

Redress these pants. They were delivered in about a week. However, I found the same type of pants in Costco for a third of the price. Tried to start the return process and "access denied" popped up. I tried to email and the same msg. Popped up. Now, I have to deal with someone on the phone. The only reason I took a chance with Betabrand was for the returns policy. They said it was easy and the will honor the full refund. I won't be so gullible again.

I ordered two things at the end of April. I received one item a few weeks later and then noticed on my order that the skort was back-ordered (they have a different term for this). They said it would ship in July and charged me for it anyway. It's July 23rd. No emails from them, nothing. I emailed and asked them to cancel it and refund me, and Lo and Behold! The item has shipped. Only I don't have an email showing that OR a tracking number, and when I replied to ask for one I received no response. I won't be shopping with them again.

I ordered 4 pairs of pants in mid-June, one pair arrived quickly but I didn't think the other 3 had come yet. I spent time emailing back and forth trying to figure out what happened, and the email/online help wasn't perfect. However, when I called the company I spoke with someone quickly and they were very accommodating. I received a refund for the other 3 pants within a day. I called today because I found the order of the other 3 pants (a roommate had accepted the package and forgotten to give it to me... grrr). When I called to have Betabrand re-charge me, they said it was unnecessary (as the company already claimed it at a loss) and I should keep the package! Wow, that was awesome! I feel foolish but grateful for their help and understanding. Thank you Betabrand!