Betabrand

I have been buying the same size pants from Betabrand for many years. My last 2 purchases have been totally off size and even the petite pants I wear are way too long for me. The material is stiffer too. Returning everything

I received a pair of the 7-Pocket Dress Pant Yoga Pants and one leg was 2 inches shorter than the other. I tried to call customer service but the number was out of order (!) so I emailed asking if they could overnight the replacement, since this was clearly a quality error. I got a standard reply saying they'd ship the exchange once the original pair was returned. I'm waiting 2 weeks now for that to happen. Came on here and found out I'm not the first person to get a pair with two differently sized legs - and they apparently just keep sending them out. Used to be a great brand that I liked to support but I won't keep overpaying for such bad service. Dupes are easy to find at half the price.

I have purchased many pairs of pants from BetaBrand. I love my denim jeans and decided to get more of different style and colors. I shopped from my smartphone. The Boyfriend Jeans in the Coastal Wash have rips, fraying hems. I realize that this is fashionable to many but does not meet the "polished casual pant" description IMO. When I contacted customer service they were our photo (on my screen 2" tall and 1" wide) shows them so loyal customer, you should have known and no we will not make any exception to our policies.

If you choose to buy, be sure to zoom over every area of the pants in the photos looking for potential flaws because they will not help you. They are strictly Butter Beware not Buyer be satisfied.

I love these pants. They are great for work, high quality and durable. I've been wearing betabrand yoga pants 5 days a week for the last 10 years. Some of these pants are 5 years old (loved it when they added pockets. However, it will take FOREVER to get your order. I recently ordered - and paid - for two pairs of IN-STOCK pants, and a month later, they still have not shipped. I mean it's ridiculous to take money for an IN-STOCK product for the company to sit on your order for over a month. So, they have my money and I don't have my merch. I found nowhere on the site that warned me of how long it will take for them to ship the merch.

I placed an order on January 20th 2023 and have yet to receive it. I contacted the customer service on February 7th and received a reply that the are having trouble keeping up with demands. I'm not sure why Betabrand didn't make this clear on their website when I placed this order. It's been more than a month of wait without any updates and I have requested a refund. I have also filed a complaint with FTC. DO NOT order anything from this company!

I ordered two pairs back in December (before Christmas) to this day 2/14, I have not received my order and no notification from Betabrand that my order is delayed. I have reached out to their customer services two times, response is typical - delay in production. Next week will be 2 months and nothing still. Customer Service did not offer a discount or credit, they did however, gave me option to cancel my order.
Take a good look at your order to make sure pants are in stock, apparently there is a way to look this up as you are ordering, I was not aware of this option.
I own one pair from several years ago and I love them, but this time it's been very disappointing.
LR

I've ordered their pants in the past and absolutely loved them, but my latest order was placed in July 2023, and here I am in Feb 2024 with no guarantees that I will ever see the products. All I get in response to my inquiries is excuses about issues with suppliers. WHY does this company offer products on their website that they know they cannot deliver? They should either mention that they are out of stock, or stop advertising. It's so wrong that they keep taking people's money. I don't want to ask for a refund because I'm sure I wouldn't be getting it. I'm living in denial, dreaming that one day a package will be dropped at my doorstep. I will NEVER buy from them again!

The company discontinued their plus size clothing and is no longer size inclusive. Their customer service is also terrible!

Placed an order in May of 2023 and it is now mid-January 2024 and have not received my order. I have reached out to company numerous times with same response, 'we are working diligently to get through the backlog and ship orders out as quickly as we can'. They offer a refund or keep waiting until order is shipped. Why sell items if you cannot guarantee delivery? I almost placed another order until I remembered I was still waiting for my last order to ship. How are they still doing business? Why have they not been shut down? I guess time will tell.

Pants are almost totally worn through after only owning them about one and a half years. When I pay over $100 for a pair of pants, I expect them to last 5+ years. I reached out to customer service about some kind of product warranty, and they basically said that because I'd owned them longer than 2-3 months, too bad. So, they clearly don't care about the low quality of their very expensive product.
I should also note that sizing and shrinkage is inconsistent across pants - different pairs of pants ordered at the same size ended up being quite different leg length-wise.

I've ordered from Betanrand over the last few years. I thought initially their service was poor and slow due to being new, but that has not been the case. Recently had to return items due to stitching coming out of the jeans in the first week—TERRIBLE CUSTOMER SERVICE in that they are apathetic and don't care about servicing someone who paid a lot of money for jeans. Ugh.

The shipping was very slow me for too, but the products are great and I will have to order more in the near future

We need to contact the FTC. There is something fishy about this company, taking everyone's money and then never shipping. Here is the link to put in a Fraud Report:
https://reportfraud.ftc.gov/#/ Maybe this will nudge them to get their act together.

I didn't want to love these pants, as they are a little expensive and the shipping can be slow (like 3-6 weeks after ordering) but I find myself reaching for my betabrand pants every time I have to get dressed for work. I only have two pairs so I need to order more. They are so comfortable and unlike other similar brands these have the normal amount of pockets as regular pants, without compromising comfort. The most comfortable work pants I own hands down. Soft, quality material as well. The customer service is good and they will meet your needs to the best of their availability; you might just have to wait a while.

I would have given Betabrand a very high rating until I discovered they have discontinued their plus size clothing. I find this very shocking since the vibe is our culture has been embracing all body shapes. Most clothing companies are going the other way by offering clothing of all shapes and sizes. They claim to sell yoga pants, but I've never been kicked out of a yoga class for my size. This is very disappointing.

I ordered a pair of pants in July 2023. Estimated shipping was listed as August 2023. It is December and not only has my order not shipped, they have no eta and ate just offering a refund if I'm not willing to wait to receive my paid for purchase with an unknown eta that could up to a year... ARE YPU KIDDING ME BETABRAND? Customer service sucks, no helpful info provided... VERY DISAPPOINTING

Love these pants... comfortable and long. However, I still have an order pending to be shipped from over a year ago. The black friday deals that I was so excited about are still to be shipped and emails to customer service are unhelpful. And still adds clog my inbox daily. If orders are so overwhelming to your wearhouse why are you not taking care of your existing customers. DISSATISFIED. Such a shame.

I placed an order on November 22,3 weeks after no shipping information. I can't contact anyone in any way!

I have 3 black, 2 navy, grey striped Nd dark grey yoga dress pants and love them. It's been 8 years and they are like brand new. Cold wash, hang dry and you can't go wrong. Super comfortable and love the elastic waist.