Betabrand

I have a few pairs of Betabrabd yoga dress pants and love them. Twice now I have ordered more pants and they never came. One order was in 2020 and the order status still states "pre-transit" in 2022. I thought I would try again and placed an order 3/03/2022. I received a shipping confirmation on 3/5/2022, but the tracking number still says "label printed" on 3/27/22. Their site clearly states a 10-12 day transit time, which means at the latest my order should have arrived 10 days ago.

Between the two orders, I have donated over $400 to this company.

I'm very frustrated because I do love these pants and want more for a new job I am starting next week. I can't recommend supporting them anymore, though.

I have ordered 3 pairs of pants and LOVE the ones I've received. However, their shipping is crap and their customer service could care less that it's been over a month and I still haven't received one of the pairs. I ordered 2 pairs, one pair arrived fairly quickly, but the other pair took a month before they ever created a shipping label. And now it sits in purgatory waiting for them to actually drop off the item to USPS. Creating a shipping label does not equal shipped!

I ordered one pair on 11/22/21. They were 30% off due to Black Friday deals so my total was $52. Ordered for a temporary holiday job so I expected to have them by first week of December. Mid December comes so I start my email and what happens next is bad business practices. Ben assured me they were on the way but due to covid and the holidays and them being in Australia (I'm American) that shipping was slow. Christmas passes and not only are they still not here, but I can't track the shipping bc Ben said it was being passed to my carrier and it wasn't updated but "not to worry they are on the way. New Years Eve & my patience is wearing thin. Ben offers me 2 options. 1. Is a full refund & & a 25% discount to order when they aren't busy. 2. Is a 50% discount refunded immediately while I wait for them to arrive. I choose option 2 but he only refunds me $11! He says something shady af about the math, and explains he was giving me 50% off the original 30% that I didn't pay due to the Black Friday sale. UMMM WHAT!?! That's the dumbest thing I ever heard of & it sure as sh*t don't equal 1/2 off my original $52 purchase. It's now January 10,2022 and I'm fed up. I can't track these invisible pants I ordered, don't know when they're coming, they jipped me on the 1/2 off $52 I paid, and Ben NEVER responded to me questioning the $26 I was supposed to receive & instead got $11. So I ask for a full refund. Keep in mind I paid $52 & he only refunded $11 so far. Ben says yes I'll get a full refund and proceeds to refund me a mere $28! That's $39 refunded when I paid $52! Now Ben is suspiciously silent on my remainder which is about $12. See, this is how they are scamming people. I asked for a full refund and was given partial & I was very persistent. If they kept my $12 then that means they're keeping other peoples money, and probably amassing lots of money with this shady a** business practice. I WILL be calling my bank and if I ever get those pants they damn sure won't be making a return trip home! Do not trust. Do not buy. They are liars, thieves, and scammers!

The product is excellent so far, very comfy pants. Haven't washed yet. But why oh why does it take so friggin long to get your. Order? I am also lucky it ever found me because the label was almost torn entirely off. Sadly, I will not order again. Still like the pants, tho!

I ordered an item 2 months ago, I never received any update from the company. Reached out to them, and they told me that item was oversold. Would've been nice to know that months ago. Gave me a 30% code to use for another item that probably would never show up.

I wanted to try these pants so ordered 2 of them 11/30/21 at $96 each and received 30% off (total $134). I knew there was a 10-12 day shipping time but as of 12/20 still no shipment so I contacted them. They returned my funds quickly and offered a one time 40% off purchase. The problem with that is now the same pants are $128 each so reordering the same pants 22 days later would cost me $154, an extra $20 at no fault of mine.

November 2019
On sale price was great... $38?
Could have been more, but at 65 my memory isn't what it used to be.
I'm Very happy with them.
W0104-BK
PO#5182
3x Long, black, boot cut.
Very stretchy, thick winter weight fabric.
5 belt loops and front button.
I wear them only a couple times a month when I want to look "polished" for an appointment in town.
Definitely my choice for vacation "wear on flight" apparel including up-coming 2/22 trip back to visit Anchorage, (which I left in 1995).
With undetectable Cuddle Duds underneath, I should survive the cold weather during outdoors Fur Rondevous celebrations

I use them for workouts, housework, every day use and work (I own a bakery). Everything about these pants screams must have! I now own 4 pairs and getting ready to order more. Thank you, Emily Baker for recommending these.

I'm short-ish (5'5") and thick (195) with a butt and thighs that I have despised my entire life. When I find a pair of pants in a fit that is both comfortable and look good I buy 5 and don't shop again until it's absolutely necessary (every 2 years if I can stretch it that far). The fitting room is not my friend and I prefer to purchase 10 pairs of whatever just so that I can try them on at home instead. My job going 100% remote last year was the best thing for my wardrobe (I love leggings and sweats) but I did such a great job that they gave me the region for my company and now I am expected to be seen in public and meet clients (boo). I psyched myself up for a shopping trip in order to stock up on some professional-ish clothing and returned home with a sweater and 2 T-shirts... fail. I did try on several pairs of pants in numerous sizes and became more and more agitated so I eventually decided to save my sanity and just go home before I yelled at someone who didn't deserve it. I have seen Betabrand ads on social media previously and decided to give it a try. I ordered a pair of boot cut denim pants and a pair of basic black boot leg pants. I picked them up from my apartment's reception office today and was prepared to try them on, put them back in the packaging and send them back. I am reluctantly impressed... I might even say shocked. Both pair fit well, look good, AND are very comfortable without feeling like baggy sweats. The fabric is thick and feels like very good quality... no panty lines. Wow. I'm actually excited to be able to wear these somewhere now. Thank you!

I was leery after reading some of the reviews, but decided to go for it. I ordered two pairs of pants, one said unavailable until October and would ship then. Well... I received both pair of pants 4 DAYS after ordering (mid-September). I received an email showing order details and again when they shipped. The pants are amazingly comfortable, thick and soft. Very impressed|!

I ordered directly from Betabrand. I have a couple of other pairs of their pants, and know they are of decent quality. Definitely not $68 quality, though. I ordered some new ones on 8/14, and still don't have them. Until a few days ago, the tracking site said "label created." They assured me it was a mistake and they'd be there very soon. I truly believe they didn't ship them until I reached out 10+ days later, because now the projected delivery is 9/1. Ridiculous.

I got my first pair of Betabrand pants in 2014, they were so comfy and professional looking that I bought more. My first pair of pants finally wore down around 2019 after multiple wears each week. Currently my oldest pair are from 2015 and I've worn to work, the gym, and around the house. They are still super comfy and look great for my office. Highly recommend!

I ordered thankfully just one item five weeks ago. When I checked on the order status this morning, it said they were still waiting for inventory. After five weeks! It is impossible to contact this company. They say you cannot call them and that you should use live chat on their site. I went on the site on my mobile phone and guess what? No live chat capability. My only recourse now is to cancel the order through my credit card company. Avoid!

I have worn BetaBrand clothing for many years and I love them for the wonderful fit, thoughtful design elements (such as the numerous pockets cleverly built into the seams). They are constantly releasing (dropping) new designs and wonderful color and unique pattern designs. They have excellent customer service and resolve any issues quickly and pleasantly. The majority of my wardrobe is comprised of comfortable, stylish, BetaBrand items. I highly recommend their clothing items.

I must say I really love my pants. REALLY. However they don't hold up very long. Or should I say as long as they should considering the price paid for them. I have thick thighs and the stitching everywhere else but the thigh area is holding up. I dont wear these pants everyday. I actually have 11 pair different colors and styles that I have purchased since October 2020. I sent an email with my concerns about the stitching and no response. Very disappointed by the lack of customer service. I will say they are extremely comfortable and the fabric is durable. Not sure if I will purchase anymore considering they are pricey but for now I have to spend more money to try and save my pants.

Lured in for a 50% off sitewide sale advertisement. No details on included/excluded items. After checking out, discount was not applied as promised. Contacted chat was not able to help, phone# where not working! Poor customer service! Wouldn't recommend this brand!

The pants have not even arrived yet and I am unhappy and returning them. I paid for 3 day shipping and my pants will not be here for at least 10 days. I reached out to customer service merely for a refund on the extra shipping as my pants will not arrive in the time which I paid extra for. I was only told that they will be arriving soon and that there is a 2 day processing time. Even with the 2 days my pants should be here in 5 days not 10. Regardless, I'm not getting what I paid for already and their team did nothing to correct it. Will not even give them another try.