Betabrand

I have ordered several pairs of pants from Betabrand over the past year but I don't plan to order any more. The shipping is glacial - even if an item is in stock it can take 2-3 weeks to reach you. I also find the customer service to be indifferent. I have come away from a phone call feeling like I am bothering them. They appear to invest a lot in flashy marketing but they fall short in getting the product to you. It also feels like a bit of a Ponzi scheme - you pay upfront, "preorder" and then potentially wait months for your item to get to you. Meanwhile, they are using your money as a sort of interest free loan to keep their business going. All of this being said, I have liked the pants I have received but it is really frustrating and not worth the aggravation to actually receive your item in a timely manner.

I recently purchased about 5 articles from Beta Brand. The pant material is nice, however, I could not believe how thin the T-shirt material was, you could see through it.
Also, the website make you think that it is made in the USA, but my package came from China.

I ordered a crop pant to add to my spring/summer wardrobe. Unfortunately, instead of crop, they are ankle length. I attempted to start a return only to be denied as they do not allow returns on "seasonal" items. Nearly $50 wasted. This is the last time I waste money with this company

I love their clothes, The price and quality are amazing. The customer service well train and helpful. I had an issue with my delivery that was stuck in the same place for three days and they took care immediately. Betabrand should give customer services classes to a few companies out there. Good job!

I received my pants and I actually liked them except for the additional 3.5 inches of length. I can sew but, doing that would have ruined the pants. So, I started the return process and I wanted to exchange them. Well it was going to cost me shipping. Then I would be charged an additional shipping for the fixed pair and if something was wrong out the shipping again.
I decided to contact the company... NO PHONE help at all, will refer you to the website.
I sent 3 emails and all I ever got were the generic responses. I never got my questions answered at all.
I have decided that it is obvious I am not important enough to this company. Therefore I will eat the shipping charges, return my pants and and never order from this company again.

Like just about everyone has said, the shipping is nuts. Placed an order almost two weeks ago, no idea where it is. About a week after I placed the order the tracking said "in transit." Several days later it said "pre transit." Wondering if I'll ever get it and Lord help me if I want to make a return. Clearly someone at betabrand monitors these reviews since there are sporadic responses, but it's fascinating that after years of these complaints the shipping isn't more reliable.

Sadly these are cheaply made, one leg was longer than the other and there was an point in the side due to poor workmanship.

I received one pair of pants but ordered more the price of the pants 47.60. They charged me 142.80. When I call in they make you stay on recorded line using yes and no answers and give an credit card number any number for verification. I felt like they steal all the info have you voice recorded, etc. I will put stop pay on the credit card and I hung up after way too much info. I will put cancel my cards and be checking that someone isn't charging and opening accounts. Very upset.

I am 5'8 125 lbs(depending on the day) slim and tall. I ordered 2 pairs of the small long skinny leg classic dress/yoga pants in Navy and creme. The cream color pair was way to stretched out along the waist and didn't fit very well while the Navy was a good fit. The initial fit was not skin tight and had a little bit of loose areas along the leg. After washing the Navy pair I hung them to dry then stuck them in the dryer for a little bit to see if they could shrink a tad and fit better. After drying them, the length was still perfect for my tall figure and the fit is a little more snug which I like. I am exchanging the creme in hopes of getting a better fit. Overall I'm very satisfied with the fit and love the fabric. Will reorder.

I spent way more on these than I usually do thinking that they were high quality and would last. I love the thick fabric.
The problems arise when you learn critical details too late: 1) some styles have higher rises in the back than others. No reason given, no mention in the product descriptions. I called asking for advice and learned this AFTER I reported that the pants wouldn't stay up on me. 2) No returns after washing: I guess they haven't heard there's a pandemic going on. I will not send back unwashed clothing and risk their employees' health. So I got the pants altered. Still don't stay up as well as the cheap ones I got at Target.
For these prices, they should work with you. But they don't. Shop elsewhere.

I ordered a pair of the dress pant yoga pant in April and I am still waiting. It was a pre-order item and they did state it would ship in July so I set my expectations. However, during this time I received two marketing emails stating my item is "back in stock". I ignored the first one in May but when I received the second one on July 18 I contacted customer service inquiring why my item still had not shipped when according to the order status Betabrand is "waiting for inventory" yet I've received two emails stating item is back in stock. I did receive a response the same day stating it was due to ship in July and what do you know, two days later on July 20 I received an email stating it had shipped. It is now July 30 and I still have not received the pants. The tracking shows the shipper received the electronic info on July 25. Why on earth would they send a notice saying something shipped 5 days before they actually ship? Once again, they set expectations for one thing and severely underperform. Supposedly I will receive these on August 1. It's insane to wait 4 months for a pair of pants. I don't care if these end up being the best darn pants I've ever worn. I will never buy from this company again. I wish I had researched reviews before making this purchase.

Placed an order 6 days ago for two pants. Saw the order confirmation page but quickly clicked out of it thinking that I would get an email with the relevant information.
Started checking 4 days ago for that email to see the order status, and there is nothing. Logged into my account to see my order history: again, nothing. But, there is a charge to my credit card!
Same as many others here, I tried calling but no one is answering my calls. Email has been sent, no reply.

My card was charged for the order of $127.

Wish I had read reviews and known to take pictures of the order confirmation page right after I purchased.

Purchased the casual long yoga pants. I wash them in the gentle cycle and hang to dry. They are falling apart. Contacted customer service but as I bought them over 40 days ago they will not exchange or refund. They make them to last just long enough to go beyond return time frame. I do NOT recommend. The photo below shows the stitching starting to unravel.