Betabrand

The clothes are nice but I bought a pair of pants on sale, and the poop shirt and it came to $120.48 with the sale price and the discount code which is what my receipt said. But they actually charged me $95 more than that with no explanation or anything and trying to talk to them about it is a painful process. They don't want to make it right or even talk about it. Screw these guys but your overpriced clothing somewhere else. At least the other places won't double over charge you

I ordered a bag from Betabrand and my account was immediately debited for the amount. When checking on my order status on line, it said Processing for 3-4 days and then no status was available. I called only to be tole first that it was on back order. Then I was told that the bag was on their web site by mistake and had been an unsuccessful crowdfunding item and was actually never available! I was promised a refund and will be waiting to see if that actually occurs. I was given a small store credit but I will never shop for this store given this level of disorganization.

When I found out about Betabrand I was so excited and couldn't wait to try their pants! I was willing to spend the extra money to be comfortable all day at work. The first time I ordered, I received my pants with no problem. I loved the fit and they really were comfortable pants... I made the mistake of washing them AND drying them and they SHRUNK so bad that I can't wear them anymore because of how stupid they now look. I figured that was my fault so I decided to try again a few years later. I ordered two pairs of pants (grey and black, size small, length short) As soon as I clicked "place order" I received a confirmation email WITH THE WRONG ORDER. (wrong size, wrong COLOR, wrong LENGTH) I contacted Betabrand IMMEDIATELY via their customer service email (because it was after hours) notifying them that they were the wrong items and I wanted it changed. No response. I received the shipment-- which wasn't what I ordered. I went to the website to put my order number in so I would receive a "return slip" and it said that my order number couldn't be found because it was placed too long ago (mind you I did this within 2 WEEKS of receiving the shipment.) I finally figured out how to ship them back... and did so before Christmas time. I understand that Christmas is a crazy time for online orders so I waited patiently to receive an email that they had received my return request. Never received anything. Finally after a month and a half, I contacted them and they notified me that Black Friday and the holidays had really backed up their system (mind you this is the end of January). I FINALLY got my refund today which I am happy about... however if I would have never contacted them they would've just kept my money?!?!? That is so effing fishy to me and I will never order from here again and its too bad because it's a great concept but their customer service is NON-EXISTENT! VERY DISSAPOINTING!

But a bunch of their stuff sounds and looks better online than in person. I've ordered 4 things and only kept 1 - the Dress Pant Yoga Pants. Those are pretty cool, although unflattering to calves if you aren't too athletic! The travel dress and travel jeans, for example, were underwhelming so I sent them back.

The idea is very cool - to crowdfund clothing. Check it out but take their (great) marketing with a grain of salt. Try the products on before the return deadline just in case!

Don't do it! Just made my first order a few weeks ago - 2 pairs of pants and a top. Felt like I could have bought the whole store. I love their designs. First, I never received an email confirmation of my order. Then my order sat in the "processing" status for two weeks. My emails asking about my stuff were never answered. My late research suggested this was all pretty typical for them. Finally got a response after sending a very ticked off Facebook message, and they gave me some $#*! about how their system lost a bunch of orders, but they found it and would send overnight, free of charge. Great!
Got my order, First, everything runs one size too small. Ok, that happens. But they also sent the wrong style for one of my pants, and the top was dirty! And not just smudged, like somebody wore it, and drooled oatmealy gruel on the front of it and let it crust up.
Returning everything and will never shop there again. It's a shame because I love the pants.

"Not a great experience with this team. I always appreciated the creativity of their items, but after a few orders with repeated issues, I just can't recommend them. First of all, everything they make is expensive. So you'd imagine with these costs, you'd be paying for good service along with good quality. But one "preordered" item, which was supposed to ship that winter, was delayed and delayed, months on end, to the point that customer service was sending out promo codes and apology items to make up for the poor service. Not great, but whatever, I'll give them another chance.

They had a sale, I saw an item, and purchased. Nothing unusual. They don't ship it for a few days, which interests me but whatever. I finally get an email, saying my item is out of stock ("inventory snafu"). That's interesting, since it's still in stock on your site, this being now days later... Ok, well, is there any other size? Only if I wanted to go way smaller so it wouldn't fit.

Poorly managed and run site. They've lost my business, which is a shame."

Betabrand: damn fine. I bought a reversible disco hoodie from this store, import US-UK, and I regard this purchase as one of my lifetime greatest achievements, up there amongst learning to tie my shoes, and boiling my first egg. The customer service [I had a query about discounts] was fast and helpful. The website has a refreshing touch including crowdfunding to raise funding for concept clothing. This website is brilliant. Everyone should wear more shiny things.