Betabrand

These clothes are very comfortable, they are easy to clean, and they tend to be flattering cuts. The problems, unfortunately, are many, particularly considering how pricey these clothes are: First of all, the sizing is wildly inconsistent. I had a couple of pieces (pants and dress) in large that fit me well, so I thought that was my Betabrand size. Then I got a large top that I was swimming in, a large blazer that—once it finally arrived months later—was tiny and barely stretched across my shoulders, and another pair of the same style pants I already had that were quite snug. This is a huge problem because not only will you have to return the item and wait for an exchange to arrive (if you even can—sale items are not returnable), sometimes it takes so long to receive it in the first place that by the time you do, the size you need to exchange it for will likely be out of stock.

The order-fulfillment times vary between a few weeks and a few months, and sometimes you never receive the item at all and have to request a refund after checking in and being told they can no longer source the fabric. I understand if an item is a new release/preorder that I won't get it right away, but when an item has been around for a long time and is sold out in many sizes and there is no mention of it being a preorder or backorder, I expect it to be fulfilled in the 2-4 days stated in the confirmation email. And I certainly expect that if an item I have ordered becomes unavailable, they will notify and refund me. They need to indicate clearly on the product page and at checkout when an item is not in stock and ready to ship. On my most recent order, there was even a choice to pay for express shipping on an item that, as it turns out, isn't even in stock and remains unfulfilled two weeks later!

Additionally, customer service is slow to respond (I imagine this is because they don't hire enough people to handle all the issues people have with the sizing and order fulfillment). I checked in about an unfulfilled order via chat and was told I'd receive an email with an update, and waited days hearing nothing until finally checking in again. Still no word. Typically when they do respond, they will offer you a retroactive 20% discount to keep waiting, or you can cancel and get a refund.

If you can actually get your hands on the clothes and they happen to fit you, you'll probably be happy with them, and I do have a couple of pieces that I love and wear a lot for work, but the sizing issues and order delays have happened so often that I am likely not going to order from them again. Not worth it!

There aren't a lot of fun clothes for men. BetaBand had them, and their discontinuing of their men's clothing line feels like a betrayal. I own a fair amount of their men's clothes and to have the owner disown men as customers and call us "weirdos" is very disloyal and disappointing.

I never received my order. I contacted them right after I received the deliver notice. I informed them that I did not receive it. They will not refund my money.

First order was returned to sender because the company claims they forgot to put street address on a whole batch of orders that day. They gave me a discount coupon and I tried again. Another 3 weeks after ordering, still no pants! They told me they would give me a refund since the order must have gotten lost. How does this company stay in business? Even if their pants are self-cleaning and make you look like a supermodel, they are worthless if they can't manage to get your order to the customer. Don't waste your time or energy here.

I've ordered several items from Betabrand over the last few years. Occasionally an item is damaged, doesn't fit as expected, or I just don't like it. Those returns have been simple and efficient. But they are consistently ridiculously slow with shipping. Be careful to monitor every order. On four separate occasions, I had an item never arrive. Upon reaching out to customer service, I was told the item had been inexplicably returned as "undeliverable" or lost mid-delivery. Refunds were eventually issued (sometimes taking several days to post to my card). Even if the item was returned to sender, the refund was NOT automatic. I had to reach out to ask for it.

The first pair of pants I bought were perfect. Of course, I took advantage of any coupon I could find and was very satisfied with my purchase. They are very comfortable and worked out well for me. But I tried to get a second pair. I accidentally hit the wrong button for size, but was surprised when they fit. Bonus, right? When I bought another pair with the same size as the first they are very poor fitting in the waist. It's like it's at least 1 or 2 sizes too big. But the original pants fit almost too snug. So out of 3 pairs, they all fit very differently and especially the same sized pants are extremely different. I won't be bothering to try again.

I bought a Betabrand legging two years ago and I've been wearing them almost everyday. They still look brand new. I ordered two more today since the legging I have don't have pockets. I'm excited to receive my second pair. I live in Australia and the shipping was reasonable.

I'm 5'7" and wear a medium most of the time at 155 lbs. I ordered medium yoga pants jeans and they looked great but weren't comfortable at all. I think I must be in between sizes or maybe a large. Not sure. Anywho I'm sure these are great if they fit. Return went well.

I emailed to get an update on my order and the customer service rep said that since my order has left the warehouse, there was nothing they can do. No refund and they couldn't re-place the order. She told me to contact them in another 10 days if they had not arrived. Her suggestion was to reorder my entire order and get a refund once both orders arrived. There's no way I was giving any more money. So I guess I'm going to wait a few weeks then I'll call my credit card to see if there's anything they can do as the order was not filled.

Here are some alternatives to Betabrand that I'm going to try that might be more reliable:

M. M. LaFleur The Foster Pant

Summersalt The Everywhere Legging Pant

Marycrafts Stretch Yoga Pants for Work

SPANX The Perfect Back Seam Skinny Pants

Yogipace Straight Leg Dressy Yoga Pants

Liverpool Jeans Company Kelsey Ponte Knit Trousers

I actually love Betabrand's pants. I think they are excellent quality and are literally the most comfortable pants, just like they say! Being someone who struggles with finding pants that are comfortable around the waist due to bloating, these are the best. The prices are high, but they will give you coupon codes almost daily (get ready for an annoyingly insane amount of email and texts.)
I AGREE THE SHIPPING IS HORRIBLE.
I ordered my second shipment and am still waiting. I ordered 2 pairs of pants, one of which says has "shipped" and the other I got a refund for without explanation. I really wanted the second pair, but the thought of going back and waiting a another month for another shipment is deterring me from ordering.
In my experience, customer service is responsive. Helpful? Not sure, but responsive, yes!
I also like that they have sizing for all. I order a petite XS and they're perfect.

Don't buy from them. I have 2 orders over 700$. One from over a month ago and I have not received my items, nor will they cancel and refund my money. Very disappointing experience!

I've liked all of Betabrand's clothing items I've purchased. I have no complaints in that regard save for their high prices. However, shipping is insanely slow. They print out a shipping label, send you an email that the item has shipped, and approximately three weeks later you receive said item. Never again. At least make shipping free if it takes forever.

Bought 2 pants. One came defective with a rip in it. Return policy is terrible, it costs you to return stuff to them. I paid for shipping but it took ages for the pants to arrive.

I've been wearing Betabrand pants for years. I have about 5 pairs of pants in different styles. I do like the pants, although I agree with other reviewers that the quality should be better for the price. However, they're very comfortable and really look like work pants. The lead time on shipping has always been really long, like 8-12 weeks from my experience. I kept coming back because I like the product until my last purchase. They sent the wrong color, so I emailed them with the order number. No response. After emailing the two emails I could find and after about a week, I tweeted them. They replied within minutes saying they'd respond by email. I waited, no response. Several emails and tweets later, I finally said I'd dispute the charge if I didn't receive a refund the same week. I had a refund by the next day. Still no contact from them, just the refund, but I'm happy to just never purchase from them again.

Customer service for this company is terrible. They do nothing to rectify their mistakes or try to make their customers happy. Additionally, their shipping times are atrocious. If you are lucky enough to get your pants, they are very comfortable. It just sucks that you may or may not get them and then may or may not get any help from customer service if you don't.

The pants are nice (I only know because a co-worker has a pair which is why I ordered mine). But they are NOT worth the wait. We are STILL waiting. The tracking info shows a tracking nunber, that was supposed to be delivered days ago. It still says USPS awaiting shipment. I emailed customer service, (took 2 days to respond, not 2 hours like their website suggests) and their response was wait 10 days after you receive a shipping notice and contact us again if you don't receive the order. Really? Still using the Covid Delays on their website. For a week the order still says "awaiting shipment." So IF you order their products, and IF they have them in stock, just know you'll probably wait at least a month before you receive the product, IF you receive it then! These people are a sham as far as I'm concerned.