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Best Vacuum

4.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Best Vacuum Reviews Summary

The company enjoys a strong reputation for offering high-quality products, particularly Miele vacuums, which customers frequently praise for their reliability and performance. Many reviews highlight excellent customer service, including prompt shipping and helpful communication. However, concerns arise regarding the company's return policy and warranty support, with some customers expressing frustration over unresponsive service and restrictive return conditions for commercial products. Overall, while the majority of feedback reflects satisfaction with product quality and customer interactions, the company may need to address return and warranty issues to enhance customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

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mario l.
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Good price and product, but the vacuum cleaner did not arrive on the committed date

Date of experience: July 26, 2017
Shirley T.
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Thank you!
July 23, 2017

Thank you! I appreciate your diligence and good service.

Date of experience: July 23, 2017
E B.
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Great shopping experience, quick and easy
July 23, 2017

Great shopping experience, quick and easy.

Date of experience: July 23, 2017
Kris S.
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I appreciated my credit card company flagging-this purchase (this kind of amount $$$ is unusual for me)... and I was SO impressed with how quickly my vacuum came (yup -24 hours!)... The website was very easy to navigate... tracking the shipment was wonderful... and after spending so much money, I am very hopeful that this vacuum will last as long as my Electrolux Epic (over 20 years).

Date of experience: July 20, 2017
Norma K.
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This vacuum has been returned over a week ago...

Date of experience: July 19, 2017
Chris J.
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Excellent, easy to follow pages, super easy ordering page.

Date of experience: July 11, 2017
Glenn K.
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Great!
July 9, 2017

Great! Efficient

Date of experience: July 9, 2017
Dina B.
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First time to use this site and it was very easy.

Date of experience: July 8, 2017
Mike G.
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Already commented above
June 26, 2017

Already commented above.

Date of experience: June 26, 2017
Beverly K.
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So far great experience
June 23, 2017

So far great experience

Date of experience: June 23, 2017
Valerie H.
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I have had one of these vacs before in UK
June 23, 2017

I have had one of these vacs before in UK. Best vac I have ever used. Quick and easy to order and delivered the next day. I would recommend this vac to anyone. Not sure why they are so expensive in USA, not as expensive in Europe. But having said that, it is worth every penny and will last years.

Date of experience: June 22, 2017
Ellen N.
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I've been ordering from Bestvacuum for several years. Always very professional and efficient service.

Date of experience: June 22, 2017
Carol M.
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Everything Best Vacuum promised was just as they said it would be. We had our vacuum delivered in 2 days. I only used the vacuum for a short time, so it is hard for me to rate the product, but I have no doubt that the performance will be just what I want.

Date of experience: June 20, 2017
Christine P.
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I spoke with Tom just a moment ago before placing my order online. He was very helpful - he really knows Miele vacuums. Your site is quite user friendly. Thanks a bunch!

Date of experience: June 19, 2017
Patti E.
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Easy to follow
June 16, 2017

Easy to follow

Date of experience: June 16, 2017
Lynel E.
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Love the overnight free shipping, it did take 2 days but it was. Fine

Date of experience: June 13, 2017
Alisa P.
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The site is easy to navigate and filled with lots of detailed descriptions of the products. I called customer service about an inventory question and also had a great experience -- Thomas was able to help me with the inventory question, as well as provide me with advice that helped me pick which Miele model best suits my household needs. He was very informative, as well as friendly. Thank you!

Date of experience: June 13, 2017
Howard F.
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Fast and easy
June 10, 2017

Fast and easy.

Date of experience: June 10, 2017
DON F.
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I didn't think about it until it arrived when promised. It arrived. It works. I'm completely happy

Date of experience: June 9, 2017
Lorraine G.
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The website description of this vacuum was not too accurate. They overstated its efficiency.

Date of experience: June 7, 2017