BestPricePhotoReviews 99

I am so sorry I have not come across this site any sooner. My short but terrible experience so far involves all aspects mentioned in low starred reviews above excluding the card frauding (yet). Canon T3i body Friday order followed on Monday by representative calling me to confirm the order. He lied to me about the battery parameters and afterwards the product specification. This is my about twentieth purchase since I came to United States year ago, and the uniquely worst so far. For the very first time, I had to yell to make the representative let me finish my sentence (for at least fourth time...).
I followed positive reviews aggregated at Google Checkout, which was an obvious mistake as it seems they are heavily blaming peole with 5star self reviewing. Next time I will read some bits from the one-starred tail first.

IF YOU ARE SANE, STAY AWAY OF THIS SITE.
I was obviously not, using it without adequate background check.

Edit: More than two weeks after the order was canceled (and some accordingly bad reviews posted online) someone else is calling me from bestpricephoto.com. In very apologizing and assertive way he is trying to explain to me, that their representative Chris (or Craig) was not trully representing their company when he called me first time. Well, I am not sure, but what else does the sales representative do, than represent the company? Nevertheless I insisted on full money refundation as they have charged my account for the full price the very first day. I have been asked few times if I am willing to change my reviews. My response was, I will add informations according to the real story and so am I doing now.
I would still stay far away from this company as my experience was just a fright (for the first time in my one year spent here in U.S. I had to yell at somebody who was asking for my money at the same time!). However after they finally refunded the whole price back to my account and until now there is no fraud (and I am watching really carefully), I changed my star rating to two stars.

I would give this site zero star if that was an option. I made the mistake of buying a camera (Nikon D7000) through them.

Prior to purchase, I called and asked them if the camera was a USA model. I got an answer of "all of our products have USA warranty". They state this on their website as well and this is the main jist of their scam. I now know that this means that you get a "warranty" through them and whatever sweatshops they deem a repair center and not the real manufacturer warranty. In fact there is no manufacturer warranty because what they sent me was a grey market camera from Hong Kong. They don't identify on their website in any way that they are selling a grey market products and in fact blatantly lied about it. This is fraud, pure and simple.

When I received the camera, there is no warranty card. I immediately called Nikon USA and confirmed that this is NOT a USA model. I immediately called BestPricePhoto and asked for a return and refund. They promptly "lost connection" while transferring me, essentially hanging up on me each time. Emails to them have gone unanswered.

I am working through my credit card to dispute this fraud. Whether I succeed or not in getting a refund, I won't stop fighting these scammers. I'm going to post this review to as many forums and review sites as I can. Hopefully someone looking to buy a camera can benefit from my experience. It's alarming to find this seller listed among legitimate merchants like Adorama and B&H and Ritz on respected sites like DPReview and Camera Labs. It lends them false credibility. I am also dubious of their "star rankings" on sites like Pricegrabber and Resellerratings and I bet a lot of these positive reviews are false self reported reviews to inflate their rankings.

In short, these people are crooks, liars and scam artists. DO NOT BUY FROM THEM! You will regret it. Their prices may seem a little cheaper than other sites but there's a reason why. You won't get what you paid for and the headache and frustrations in dealing with them is more than any real saving you may get. Consider yourselves warned.

I'd stay away. I bought a Nikon D5100 yesterday as the website advertised it would come with a free kit AND, for a limited time, a flash attachment. I DID NOT read this incorrectly. In fact, I read it over several times.

When I called to confirm my order, the customer service rep, "Chris," very snarkily told me that I had to choose one. "If you bought this camera just because you thought you were going to get both well..." Well what, Chris? I should've known I was going to have to deal with your totally condescending attitude?

When I asked to speak to a supervisor he dodged my request for about three minutes. Then he told me his manager, "Tom" was not in the building and that he didn't know when he'd be back. Apparently supervisor Tom has "different hours everyday..." Right. False advertising, RUDE customer service reps, absent supervisors.

I say pay the extra $20 and use Amazon.

DO NOT BUY! Do not make the same mistake I did! Early Monday I placed an order for Pentax K 5 for $1,155.00,3 days delivery. The next day I received a call from one of their sales rep, stating that the battery included was just a demo battery, and it would only last for 30 minutes – the site does not make any mention of a demo battery! This individual also went on stating that the product would not be shipped to my work address unless my credit card company was contacted – another huge inconvenience. I reluctantly agreed, and the $1,1550 price went up to $1300. I was not very happy with this decision, but I figured they have to make one buck or two.
Tuesday, they took the money out of my account, but never received any tracking number. Thursday, I received a call stating that the camera will be shipped that day and I should receive Tuesday the following week. I naturally cancelled my order.

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Latest development:

This morning I received a voicemail requesting for a call back stating the last 4 digits of my credit card had to be confirmed for my money to be refund. While speaking to Raymond, he made mentioned of the negative review I've posted. He requested for them to be taking down, so I'd receive my refund quicker.

Dear Raymond, if you thought for a second you/bestpricephoto.com was going to HOLD MY MONEY HOSTAGE for sharing my experience with others. You could have not bee more wrong! I am not taking this down!

I hate to say that the customer service is the worst, they don't know how to answer customer's questions.
I wanted to know details about Nikon D5100, but he disconnected the line when I questioned them about the serial number. Serial number confirms the product is grey or not. Please be cautious to deal with these people. Even before buying the product if they don't care you, think after buying that product.
For attraction, there are few free accessories comes with the package, but I don't think there in good quality. Otherwise they should feel free to answer customer's questions.
I sent an email asking same questions, but they didn't reply.
I guess this will be helpful.

MY PERSONAL OPINION OF THEM & THEIR WEBSITE
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Their site is very easy to navigate & very easy laid out. The design could be better but its not bad. Their prices are very competitive as far as i can see from searching around online (Canon T3i) and their free shipping make it more attractive. They also offer free accessories when you buy a product from them which makes it a great deal. (even though i am not sure how those accessories are worth but they are FREE)
Their staff are very knowledgeable because i called to ask them few questions about a Digital Camera that i saw on their site and they were very polite and helpful and know what they are talking about.
Their return policy is 30 days which is enough time to take a look at your order and make sure you are happy with what you purchased.
Their Shipping turn around is very quick from reading some reviews online.
Doing some research about them i found that they have plenty of positive reviews & satisfied customers and very few with negative reviews from unhappy customer but that is fine because you can't satisfy everyone.

Overview
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I would give these guy 4 Stars because of their customer service, their prices, their free shipping on all their products & their free accessory kit that you get with your order.
I would say give them a shot and i am pretty positive you will be glad you did.