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Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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I was skeptical at first to order the banner because if it doesn't turn out right then it's wasted money. I sent in the logos for the design I wanted. Initially the proof they sent wasn't what I wanted. The user experience from the site was a bit confusing. So, I called customer service and had them add the comments for my requested changes and they updated the notes for their designers. The call experience was very helpful and they resent a new proof quickly. Once I approved the proof, it shipped fast. It's perfect! They nailed the design. The print is clear. 12/10 recommend. I'd use them again for my next banner need. I only ordered the banner and had my own stand and it fit perfectly. Great job all around. Very very satisfied with this experience.
I do not have the time or patience to write fully about my experience, but having place two separate orders and both orders fraught with miscommunication and problems has been a most frustrating experience. Even as of this moment I am dealing with yet another problem from my original order. Your lack of timely communication is simply unacceptable.
Hey Michael! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Hey Joe! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Shipping on my last order has been miserable. I paid extra for the expedited shipping, got only half of my order. When I called to find out about the second half of my order, was told to wait a day or two longer. Still no order. Called back again and was told that it had been delivered already. Come to find out that it wasn't my order and the delivery was on the opposite side of the country. Was told they would send out another order I was informed them that it would be missing the target date (4th of July) and was that was the reasoning for the expedited delivery. Now it has again failed to be delivered on date that they stated that it would be. Called again and told to call back the nest day to see about the delivery. So now we start the whole "where's my order again tomorrow".
Hi Christopher, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Slow shipping and bad quality, customer service not helpful.
Hi Henie, We’re truly sorry to hear about your recent experience and appreciate you bringing this to our attention. Your satisfaction is very important to us, and we’d like the opportunity to make things right.
To better assist you, we kindly request that you raise a support ticket from your account and share real-time images clearly showing the issues with the product you received. This will help our team assess the situation and offer the most appropriate resolution.
We look forward to resolving this promptly for you and restoring your confidence in our service.
I ordered blank vinyls because when I put the artwork in to attempt to make it how I wanted it, it would not let me edit the artwork. The artwork was a JPEG file and it looks like trash so I just ordered them blank to do them myself.
Then received an email saying that my items were blank and if I would like artwork, I need to respond, but there was no way for me to respond. If I wanted something on it then I would've ordered it so but I ordered them blank so just send the items blank.
I ordered them almost a month ago, and still have not received them because I just wanted a blank freaking banners.
Hi Megan, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The quality of the images on customized banners were difficult to judge so I opted out of selecting that option. I also could not edit my image and when it was displayed on the preview it was so small but you provided nothing for me to edit my custom banner.
Zero stars. We never received our order. It was delivered to South Carolina and we live in Mississippi. They won't give me my money back OR remake the order bc they said it shows delivered BUT its the wrong address on the delivery confirmation.
Hey Shea! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I have used this company many times for my show banners, signs, & table runners. Great prices and good quality.
Hey Alison! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
When I recieved a proof that was strangly smooshed, there was no way to fix the size error. I asked to cancel moly order and never heard back! WHAT A SCAM!
Hey Lizzy! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Hey Ron! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We used to have to duct-tape our heavy banner on the table and then try to adjust a tablecloth around it to make our display look nice. This is so much easier!
Hey Susan! Thank you for sharing your experience! We're so glad to hear that the new setup has made things much easier for you. No more duct tape struggles just a clean, professional-looking display! It’s great to know our product is helping streamline your setup, and we appreciate your support. If you ever need anything else for your events or displays, we’re here to help!
I wished that I could see an approximation of what the tablecloth looked like with my logo on it. I am hoping that the logo will be fairly large.
It was very helpful, though it would help if they listed a good file sixe to avoid the low reolution issues when making magnetic photos blown up and/or cardboard cutouts
Hey Patrick! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Hey Deborah! Thank you so much for your kind words! We're thrilled to hear you had a great experience and that our team was able to assist you with your design. It's always our goal to deliver exactly what our customers envision. We truly appreciate your support and look forward to serving you again!
Described above. Questions for add ons are in poor order and dreadfully explained in detail. Every time I went back in to my order it appeared to say something different.
Hey Cindi! We’re truly sorry for the confusion you experienced during the ordering process. We always strive to provide a smooth and user-friendly experience for every customer, and it’s clear we fell short in this instance. Your feedback about the layout and clarity of the add-on options is extremely valuable. We’ve shared your comments with our web and design teams to help us improve the flow and explanation of options in the future. Thank you for bringing this to our attention, and we appreciate your patience. If you need any further assistance with your order, please don’t hesitate to reach out we’re here to help.
I sent the wrong file for my standup banner. When I called customer service, they had me send the correct file and they replaced the first file. Very helpful.
Hey Jannette! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Took a minute to figure out the site, then it went well.
I paid for overnight shipping and the time it took for each revision was a day, and I responded immediately. When I finally received the banner, it was missing grommet on top (has a mark where it should be, and some of the revisions were not done; there are additional commas, and missing a period. I have been a long-standing customer and understand that it takes a few times to get it right and have patience, however, when I saw it was "best of signs" I was glad it was a different, company, but it turned out to be "banner buzz." Who I have had a challenging time over the years with products being done correctly.
Hi Vicki, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy designing online and simple ordering process.
I made the mistake of thinking I was ordering tables, not covers. I've been trying for a little over a week to find out how to return them. I've sent 3 messages through your website. I recvd an email saying my inquiry was recvd, but nobody does any thing. NEED RETURN INSTRUCTIONS!
Hello Kathylynn, we truly apologize for any confusion or inconvenience caused. As mentioned on our website, the product includes only the topper, and the table shown in the image is for display/reference purposes. Our team has responded to your query and shared a best possible resolution via email to your registered address. If you have any other concern, please don’t hesitate to reach out to our customer support team via call or chat—we’re always happy to help.
Easy to use site, prices are really good
Everyone I have worked with through the online chats and spoke to on the phone has been invaluable and provided excellent customer service!
Thank you, Holly, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Hi Kerri, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Hey Beth! Thank you for your wonderful feedback! We're so pleased to hear that the product turned out just as you expected and that the ordering process was easy. It’s always our goal to deliver both quality and convenience, and we're glad we could meet your expectations. We truly appreciate your support and look forward to serving you again in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Francine! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!