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Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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I placed the order on June 17 and pay for a priority shipping for it to be here today which it is not looked on FedEx website. Says it won't be here until tomorrow, but it's located in Dubai and I'm in Illinois my second order that I had to place because They uploaded the wrong picture on the backdrop and refuse to fix it so I had to purchase another one and I have to pay $68 extra for it to be here tomorrow on June 26 and FedExtold me that it won't be here until June 30 and that the company is misleading their customer because their priority shipping is 3 to 5 days which is regular shipping and not priority so they are getting over on us and they refuse to refund their customers or even make it right they are not located in the United States. They are in India which if I knew this, I would've took my business elsewhere.
I needed to return a frame hardware that was not what I wanted and twice ai spoke to a representative and they told me someone would contact me to initiate the return process and I'm still waiting for someone to contact me.
I'm very disappointed of your service and I will never recommend anyone to buy from you!
Hi Jose, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Loved the flags and they have brought in more business. Very happy
Hey Karla! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I did not receive the product on the expected date. I reached out to you twice but never received a response. Thought it might have been out of your hands I would hae appreciated an acknowledgment of the issue and a possible solution to it
Hey Danial! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
After a previously great experience ordering a custom table runner, I ordered a custom step and repeat through best of signs and was once again blown away by the quality and speedy shipping and overall experience. I will definitely be a repeat customer!
Hey Marshall! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Im so happy I found Best of Signs. I needed a big banner made for an event and I was pleased with the quality and the price. Thank you Best of Signs! Will definitely come back.
Hey Camille! Thank you so much for your kind words! We’re thrilled to hear that you were pleased with the quality and price of your banner. It’s great to know that Best of Signs could help make your event a success. Your satisfaction means a lot to us! We look forward to serving you again in the future.
Your team could not use our picture. We never received banner. Therefore we do not need now. Please refund money today. Thank you
Hello Gwendolyn, we apologize for the inconvenience caused. We noticed that the artwork you provided was low in resolution, so our team recreated it and shared an artwork proof with you. Unfortunately, we did not receive any response, despite our follow-up efforts. However, please be assured that our team will be reaching out to you via email shortly to address your concern.
When I placed the order I read the description and was still asking for artwork. I am extremely disappointed and dissatisfied.
Hey Nicolle! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I have ordered a table top runner from these people before and been very pleased with the result. The previous runner was a very simple design where I chose a background color and inserted a logo, so it was easy to get the design right. This time, I am trying to combine a picture and a few words. This one has become far too difficult. I don't know if they are trying to use Automated Stupidity or people who don't understand English, but I am having a difficult time communicating with their design people. You really need a final design to use these people.
Hey Don! Thank you for your continued support and thoughtful feedback. We’re glad your previous order met your expectations, and we truly appreciate your trust in us. We're sorry to hear this design process has been more challenging combining images and text can sometimes take a bit more back-and-forth, and we understand how that can affect experience. Please know your concerns have been shared with our design team, and we’re working to improve communication moving forward. One of our designers will be reaching out to you directly to help finalize your design and ensure it reflects your vision. We’re here for you every step of the way.
The interaction from the beginning to the end was great! The Banner is of great quality.
Hey Lakesha! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered 2 banners; the team at Best of Signs made sure that the banner would print at the highest quality. The banners are beautiful, exactly as I imagined.
Hey Yvette! Thank you so much for your review! We’re thrilled to hear that you’re happy with your banners and that they turned out exactly as you imagined. Our team takes great pride in ensuring every design is printed at the highest quality, so it’s incredibly rewarding to know we met your expectations. Your satisfaction means the world to us, and we truly appreciate your trust in Best of Signs.
This place does great work at a wonderful price and fast time too! I love them and their work!
Hey Brian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Return policy I will not recommend it to anyone else. Because I wasn't happy with the return at all.
Hi Erica, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Love the site so far my first time purchasing
I paid for priority shipping for May 27th and received my package June 6th. I was celebrating my birthday with this backdrop and it really ruined the whole setup not having it. Very disappointed
Hello Tiara, we sincerely apologize for the inconvenience caused. We always strive to deliver our products on time, and it’s unfortunate that you experienced an issue. Please be assured that our team will be reaching out to you shortly to address your concerns and assist you further.
BOS has consistently went ABOVE expectation. And they have a Great team! The quality of their prints are outstanding and phenomenal! By far the best company I've ever done business with.
Hey Neville! Thank you sincerely for your generous feedback. We’re truly honored to know that your experience with us has consistently exceeded expectations. It’s incredibly rewarding for our team to hear that the quality of our prints and the level of service have made such a positive impact. We greatly appreciate your continued trust and look forward to the opportunity to serve you again in the future.
Products are good quality, but are rarely on time. Customer service is incredibly difficult to work with to resolve any issue. You have to ask to escalate to a superior multiple times to have any hope of getting more help than what you can find on the website yourself.
Hey Amy! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The sign that was shipped to me was fine---it was as ordered. But I had a simple request to be tax exempt. Got the run-around forever. Slow to respond. "Answers" that only pointed the blame to a different department that was unreachable to me. Very poor experience.
Hey Daniel! Thank you for sharing your feedback. While we're glad to hear the sign arrived as expected, we're truly sorry to learn about the difficulties you encountered regarding your tax exemption request. We understand how frustrating it must have been to experience delays and unhelpful responses, and we sincerely apologize for the inconvenience caused. Please know that your comments have been shared with our team, and we’re actively working to improve our internal processes to ensure smoother and more responsive service in the future. Your satisfaction is important to us, and we truly appreciate your patience and understanding.
I ordered ( and I have to request others) A LETTERHEARD FLAG (my English is not good, I prefer Spanish) I need to get my company logo and the words 'MEDICARE PLANS' in a vertical format. No more. And we have to go back and for, so many times on that one items. WE SHOULD SPEAK WITH WHOEVER IS WORKING ON THE FLAG; NO WITH INTERMEDIARIES. I have to do T shirst with Vista Print, Done, and in few days product was delivered. You should look seriously help and languaje, Now is free google translate; no is free IA etc. Sincerely, please wake up. Luis Espinal *******577 Note: I didn't received the product jet.
Hi Luis, We sincerely apologize for the back-and-forth communication and any confusion caused during the design process. We understand that a more direct and efficient approach would be helpful, especially when language is a barrier. While we currently use a team-based support system, we will certainly take your suggestion into consideration as we work to improve our customer experience.
Please note, your order has not yet been delivered, but we are actively monitoring its status and will ensure it reaches you as soon as possible. For faster assistance or if you need real-time support, please don’t hesitate to contact our customer service team — we’re here to help and committed to making this right.
Thank you again for your patience and your feedback.
Wrinkled banner delivered, still no resolution after days of aggravation responding to messages & calling as a last resort. Never again with your company.
Hey Anthony! We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is not the level of service we strive to provide. Please know that our team will be reaching out to you via email shortly. Kindly check your inbox, and respond at your earliest convenience so we can resolve this for you without further delay.
I ordered a roll-up table-top sign but it came without a base. Just the poster rolled up. I guess I didn't read the product description carefully enough?
Hi Steve, Thank you for reaching out, and we apologize for any confusion regarding your order. We offer a range of customizable options to make the ordering process as easy and flexible as possible.
Upon reviewing your order, it appears that the graphic for the roll-up table-top sign was ordered on its own, without the base. If you would like to complete your order, you can proceed with the stand-only option, as you already have the graphic.
If you need step-by-step assistance in placing the correct order, please feel free to contact our support team. They’ll be happy to guide you through the process.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Nikkie! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.