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Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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The design team was quick on edits and received product prior to estimated delivery date.
Waited a month for a product never received. I have been in touch with many customer service people... NO RESOLUTION
Hi kevin, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I knew what I wanted but did not know how to explain it, the design rep seemed get what I was thinking. I glad because they got me a less expensive price for exactly what I wanted.
Thank you, David, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Love the value for the money and how they tailor to my needs. I get lots of compliments on my wall art
Hey Natalia! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This is the second time I'm using your product. Absolutely love it. Great deal on a price as well. I get lots of compliments on my "artwork" on the wall.
I had a very nice experience with customer service and the design team, which resulted was an excellent backlit film. Thank you.
Hey Francesca! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
First time ordering something like this and I thought it would be difficult. This site is easy to navigate and understand
It's hard these days to rant and rave about HOW GREAT a company is. Seems like the word Customer Service has been long gone for several years now. But Best of Signs is totally TOP NOTCH. They are very particular, talented and SUPER FAST. Been using them for about five years. I will use no other company for all my marketing signage.
Hey Deborah! Thank you so much for the wonderful feedback! We're thrilled to hear how much you enjoy shopping with BestofSigns and that our discounts and service keep you coming back. Your continued support and recommendation mean the world to us. We look forward to serving you again soon!
Love this company. Great product all the time. Use them personally, and now using them for the company I work for.
Sent design info many times, never was acknowledged. Best of Signs made no attempt to resolve the situation of their failures.
Hi Nicholas, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
A chat box would be a very big positive to overcome language difficulty
The team helped me re-designing the decal because the one I sent had very poor quality, I didn't know how to fix it and they did it for me (without me even asking) so my perforated decal looked amazing!
Thank you, Andrea, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Their graphics team showed a high degree of professionalism when they communicated a concern regarding a mismatched color issue with my artwork. They made a correction that brought my artwork up to par and showed me new proofs. This kind of attention to detail and customer focus is uncommon. Super team!
Hey Andy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I kept on making follow ups a lot of times andthe agent I 1st spoke with gave me a wrong information and then to the design team, they did not put the link where I can upload a higher resolution so I have to call back many times.
Hey Doris! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
One of the best experiences for what I requested. Very satisfied with quality, and delivery time
Hey Jaffrey! Thank you so much for your kind words! We’re thrilled to hear that everything was made just right for you. It’s great to know you’re satisfied with the quality and delivery time. We truly appreciate your support and look forward to serving you again!
I've never had a worse experience with a company in my life. I worked as a customer experience specialist for 3 years and I know how this works. The staff is lazy, not helpful, and worst of all, they are completely unintelligent. I would call with a problem, they would say okay someone will call you back within 2 hours, 8 hours later I never got a call back so I would call again and they said okay someone will call you back within two hours. This happened SIX TIMES! Truly, it was insane. I have an event starting in 3 days and I haven't been able to do anything for it because I've spent so much time on the phone with these incapable people! As I am writing this, I've been on the phone for over an hour trying to get in touch with someone can help me. Currently waiting to speak with the fourth person because the first three didn't understand my question. NEVER EVER, EVER WORK WITH BEST OF SIGNS!
Hi Amy, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Always a bit of back and forth with order to communicate and get it right, but they make the effort.
Hey Kathleen! Thank you for your feedback! We appreciate your patience throughout the process and are glad our team could work closely with you to get everything just right. It's great to hear you're happy with the flags, and we look forward to serving you again in the future!
I do like how my custom made flags come out. I sometimes experience confusion in communicating with this company. They do try to resolve any issues.
They produced high-quality magnets and sticker for me while providing great customer service, great communication, and faster than expected shipping.
Hey Luke! Thank you so much for your kind words! We're thrilled to hear you were happy with the quality of your magnets and stickers, as well as the service and communication you received. It was a pleasure working on your order, and we’re glad the shipping exceeded your expectations too. Looking forward to serving you again!
Website was hard to navigate.
Chat was OK when oder was stuck.
Never received my order.
Hi Sara, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I was having trouble navigating the website.
I also wanted to make some edits to an item already in the cart and I did not see an option to do that so I had to start over 3 times.
Once I got the approval that I needed for the design, it got easier.
Great experience with best of signs. Easy to work with. All around good company
Hey Terri! Thank you for the wonderful feedback! We're so glad to hear you had a great experience with Best of Signs. It means a lot to know you found us easy to work with and consider us an all-around good company. We’re committed to providing high-quality products and smooth, hassle-free service, so it’s always great to hear when we’ve hit the mark. If there's anything else you need or any way we can assist you in the future, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again!
I have tried calling, using the Chat service, emailing etc. And yet all I get are these type emails. No one actually dealing with my concerns or the issues
We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I would say my best advice would be to buy only pre-made designs. The custom ones just don't seem to be very good quality
Hey Zeke! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I ordered my product with express delivery. Did not receive tracking information in my email. When I checked with my client they said they did not receive it. I logged into my account and it said my product was delivered to Georgia. It was supposed to be delivered to Michigan.
Hey Kathy! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
This time they didn't check back they put the order on hold. I had to finally reach out when I was wondering where my order was. They didn't give a reason why, I had approved the design. Then it arrives and color is wrong. Oye vey.
Hey Allison! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kristina! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!