On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Fine. Why waste my time, everything was just fine, Ok, fine.
Good but of course is based on final product. I would think you could have a more automated or better template
Very satisfied with my banner for our football games. Great quality and great prices.
Hey Adriana! Thank you for your wonderful feedback! We’re thrilled to hear that you’re happy with the banner, its quality, and the price.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Took 5 phones calls. Everyone lied several times. 1st person told me everything was delivered. We got disconnected and she never called back. 2nd person said they were all in the state they were going to be delivered in and that was a lie as one was two states away and mention. 3rd person said a refund person would call me, never did, 4th person said a refund person would call me, never did. 5th person I made them stay on the call until I talked to a manager. I had to fight to stay on the phone and not give up. It takes a strong willed person to get a refund if something goes wrong. Good luck.
Hey Martha! We are truly sorry for the inconvenience and frustration you experienced. We always strive to provide efficient and transparent service to every customer, and we regret that this was not your experience. We understand how disappointing repeated miscommunication can be, and we sincerely apologize for the confusion caused during your interactions with our team.That said, we’re glad to see that the issue has now been resolved and your refund has been processed. Your feedback is very valuable to us, and we will be reviewing this matter internally to ensure better consistency and accountability in the future.If you need any further assistance, please don’t hesitate to contact us—we’re here to help.
I've been doing business with this company for 8 years, but over the past year their service has become absolutely terrible. They emailed me saying they received my updated artwork, only to send another email an hour later claiming they hadn't. Then the design team called to say it was the same proof as before—even though the first file was 34MB and the second was 95MB with higher resolution. I wasted over 5 hours going back and forth with their team, only to end up cancelling my order out of sheer frustration. This company has gone downhill, and I will NEVER do business with them again.
Hey Marechu! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Took 2 weeks to place order. Was very difficult to get through to some who could help.
Hi Mike, Thank you for taking the time to share your experience. We sincerely apologize for the delays and the difficulty you faced in getting the support you needed to place your order.
We understand how frustrating this must have been and truly regret the inconvenience it caused. Providing timely and effective assistance is a priority for us, and your feedback has been shared with our team to help improve our service processes.
We appreciate your patience and thank you for choosing us. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Great print quality and material quality! I have been satisfied with every banner I have ordered thus far! From graduation banners to store sign banners I 100% recommend their products! And customer service is always great! Very helpful and always fixed any issues I have had to address!
Hey Kari! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I needed a few last minute banners. I sent the designs, had proofs and change recommendations with in an hour, fully approved proofs with in 2 hrs, on a Thursday night. Product in hand by Monday morning! And the quality of the banners surpassed all expectations!
Hey Rebecca! Thank you so much for your wonderful feedback! We’re thrilled to hear that our team could deliver your last-minute banners so quickly and that the quality exceeded your expectations. It’s always our goal to provide both fast turnaround times and top-notch products, and we’re glad we could make it happen for you. We truly appreciate your trust in us and look forward to working with you again!
The ordering process was easy. There was communication regarding my order. Part of my order had not come in and I'm still waiting for the squeegee to install my products.
Hey Yoshakia! We’re pleased to know you found our website user-friendly and had a positive experience with the ordering process. Your satisfaction means a lot to us, and we’re committed to making your future interactions just as seamless.We’re truly sorry for the inconvenience caused. We can see that our team is already in touch with you regarding the pending squeegee for your order. If you have any further questions or feedback, please don’t hesitate to share.Thank you once again for your kind words!
Customer Service was quick and easy. They walked me through the process step by step.
Hey Anna! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This is the second time I have used Best of Signs for this annual event and I will be back next year.
Hey Robert! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to use web sight and very reasonable prices. I used them last year for the same event and I was very pleased with the work. I will continue to use this company.
The process was difficult, but the results were outstanding. Some of the information I needed to get the results I wanted were either missing or unclear. It took a while and there were several false starts and communication issues, but I finally got EXACTLY what I wanted. It was a prototype, and now I'll be ordering multiples. The quality of the canvas banners is excellent. It was definitely worth the effort.
Hey David! We are delighted to hear that you are pleased with our product. We are sorry for any inconvenience caused. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
So far it's been a nightmare working with your company. The first banner I ordered (Apr 4) had stitching right though the face on the artwork; this was never mentioned when I received the proof. I let it slide, but then the second banner I ordered was done wrong as well. I opened a ticket, and wanted to upload updated artwork, but your "Resolution Specialist" said "We are sorry to inform you that we are unable to send you a link to upload a high-resolution/large file," even though you've done it in the past. He suggested instead of resolving the ticket I just accept a refund and place a new order. So I did -- only to discover that the same item will cost me $4.50 more now. I just hope I can finally get a banner I can use and order more of. At this point, I am thinking it's unlikely, but I'm giving your company one last chance.
The rectangle flag ordered was great. The design and ordering process was delightfully easy. Unfortunately the product didn't arrive by the guaranteed delivery date and so wasn't able to be used. Priority overnight shipping was paid and a note made to the order stating should the product not be deliverable on the date guaranteed, the order should NOT be completed. Bottom line is I'd definitely order from them again, but will make sure to order with plenty of time before I need the product.
Hello Bruce, we are sorry for the inconvenience caused to you. We always strive to deliver products on time; however, we do not have direct control over third-party carrier companies. We completely understand your concern and can see that our team has already contacted you via email, offering a full store credit for the order. We kindly request you to check your email and get back to us.
Additionally, please be assured that we will consider your feedback to improve the overall customer experience. We are glad to know that you are satisfied with the product and the process.
Extremely professional & satisfying product! 💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙
Hey Lisa! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great service. Great product. I am very happy with my shopping experience.
Hey Jason! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hi Leslie, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Best of signs sent me the wrong size stands. I emailed and sent photos. No response.
I only wish that i could find out how to save my designs on your website, so i do not have to constantly upload my design, that never changes, each time i order...
Other than that i think you have a nice product and am happy with the quality.
Steve
Hey Steve! Thank you for your feedback, Steve! We’re glad you’re happy with the product quality. We understand how saving your designs for future orders would make the process easier, and we truly appreciate you bringing this up. We’ll share your suggestion with our team for consideration. Your support means a lot to us
Arrived pixelated and grainy. No alerts were given when photo was submitted that suggested a different file needed to be used. Arrived quickly and material was fine, but only used once because I didn't have time to reorder from somewhere else. Now it's in the trash.
Hi Lisa, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I paid extra for fast shipping with the site saying I would get my banners two days before my event. It shipped the day before my event, meaning it would arrive AFTER it. When I contacted customer service, I was told there was only an 11% chance of it arriving when they said it would, and that I should have realized it. They also told me they would refund my money since they didn't meet the obligation, then they told me no.
Hey Jasmin! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The design team was quick on edits and received product prior to estimated delivery date.
Hey Kristina! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Russell! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!