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Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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My recommendation: Stay away
1. No Invoice available and On demand I do not get
2. Priority shipping comes couple days to late but I paid extra for fast shipping
Product does not correspond to the description 2 times in a row
No answer from the support team. Nothing.
Easy to place an order and review digital proof before print. Would like to use this printer again for all future projects.
The quality of work is amazing! The vinyl is durable and the color was more vibrant than i had expected
I had difficulty navigating website to switch sizes of banners after I had the image placed.
Difficulty navigating website to switch sizes of banners
Easy to use to design my own banner!
Also the service team was excellent at reaching out to me to resolve an issue with the pictures I sent.
Was so easy and very excited to see by banners
Great service and products! The best prices and high quality!
Instructions were easy to read and understand. Application took two people because of the size and location of vinyl letters.
I'm really impressed that I can get a designer for just $10! The banners were perfect and excellent quality.
Never got my tent when I Paid for extra $200 for rush Delivery
Review by Anonymous UserI order my pop up tent from Best of signs for event I had over the weekend. I paid $200 extra for rush delivery and the tent never showed up for my event. It really messed up my plans. The tent is still here 4 days after it was due to arrive. I wont be working with this company again. There customer service is not helpful either.
On Best of Signs
Hi Stephen! We are sorry to note your disappointment and apologize that our service does not meet your expectations. Despite our best efforts to provide high-quality products and superior customer service, we recognize that there is always room for improvement.
We use the best logistics carrier to make sure that the delivery is on time and our intention lies with providing best service to each one of our customers, any delay cause is really unintentional. As checked your order was rush manufactured and shipped timely as per the scheduled delivery date. Unfortunately, it got delayed in transit which is outside our area of control. Further, your concern is already highlighted to our team and according to them, order got delayed due to delay in artwork approval from your end and same information was given to you from previous communication.
However, our company values put customer satisfaction as a top priority. Hence, we have escalated your concern to our support team to expedite the resolution on it. Our team will look into it and turn the experience around to a positive note for you in the best possible manner.
If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines.
A few things needed to be worked out. I called and asked for a callback, but didn't get one. Had to call the next day. Got help quickly. I was surprised by the call center and was hesitant about the service because I could tell he was looking for the answers to my questions from a paper. He was helpful and seemed to answer my questions. So we'll see how the cling comes out.
Product Review - Cling came earlier than stated so that was good. Print came out nice, we were 98% satisfied as a whole. The cut wasn't exact, a hair too small but still worked for what we needed it for.
Thank you for the quick shipping! I couldn't find anywhere else to order from with a 24-hour turnaround time. Had a little mix-up with the delivery but that was the error of Fed Ex. Thank you again for the help!
I like the easy design editor. Looking forward to seeing how these banners come out.
Ordering was fast and easy. Yes ordering was very easy even for me. I'm not very good with electronics.
Smooth for a Senior. Reasonable pricing. Need more organizations to make things smooth for Seniors
Good price, free delivery, good quality.
We will buy from them again.
This company has screwed me around with my flag order since June! I sent them a hot pink color with black print a color shown on their site! They never told me they color wasn't available! They sent me a megenta pink with a dark lining therefore the letters don't stand out! I had trouble in the beginning with the print style they finally got that right! You can talk with anyone direct about the problem they give you to someone who says they'll get back to you in 24 to 48 hours! I was never sent art work for color before they printed it. Just got an email saying it was on they way snd it came in the dark color and I cant use it! They sent me a color chart telling me to choose another color and they would use the same color of lining and reprint! I did but ask fir a white print but now they say I have to pay an additional 50% to have it that way snd they will still use a dark lining! It is their negligence in their service and they want me to pay additional! Then they refuse to give my money back giving me a store credit for 70. Something when I paid over 100.00 something! Why would I pay them 50% more to reprint it a lighter color with white print to screw up again and print it wrong again! Think they've got enough of my money and enough of my phone calls and emails! I just need a full refund so I can order elsewhere! This is the color I ordered, this is what they sent me!
Hi Sheila! We apologize for all the frustration you have been experiencing as you have had to approach us multiple times regarding the replacement flag. We understand your concern and regret the inconvenience caused. However, as checked we have tried to match the requested color but due to the gray liner, the color seems to be a bit darker.
Also, we offered a reship of the flag to be printed with PMS color code shared for your satisfaction. However, changing the text color from black to white couldn't be possible as we don't make any changes in the replacement product.
Since customer satisfaction is our top priority hence, our team has already considered your request and initiated store credit for the full amount which will be reflecting in your Best of signs account within 24 hours. If you have any further queries or concern, please feel free to contact our 24x7 customer support team via call or chat.
Easy process. Great products. Have ordered before and will continue to do so. When stuck, great service to get the product here on time - and early!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Las! We are sorry to note your disappointment and apologize that our service does not meet your expectations. Despite our best efforts to provide high-quality products and superior customer service, we recognize that there is always room for improvement.
Also, we are sorry for the delay in shipping. We use the best logistics carrier to make sure that the delivery is on time. Our intention lies with providing best service to each one of our customers, any delay cause is really unintentional. As checked your order was rush manufactured and shipped timely by performing all quality checks, unfortunately, it got delayed in transit which was outside our area of control.
However, our company values put customer satisfaction as a top priority. Hence, we have escalated your concern to our support team to expedite the resolution on it. Our team will look into it and turn the experience around to a positive note for you in the best possible manner. Please do not hesitate to reach us via our 24x7 phone or chat helplines.