On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was just fine and ok but not fully satisfying for my transaction.
When I clicked place my order the screen recycled for a half an hour. Then I was able to re-place the order and hope I only ordered once.
Device seems not to have any impact on behavior of dogs. Does not work on my dog or my neighbors dogs.
Honestly this has been the easiest company to work with. Super helpful with the design and fixing the image so it is adjusted and clear. Also fast delivery. I plan to make this my permanant go-to company for signs.
I love everything I order here for my small business! Everything turns out fantastic and we get the order very quickly!
I provided custom artwork using photograph as the centerpiece of a 5x3, double-sided flag. The on-line tools allowed me to create exactly the the background I needed to compliment the photo. The end product was faithful to custom work provided and reproduced on high quality material. I received exactly the product I had hoped for.
QLoved the banner I got from them. They were professional the whole time. I will be using them again. I am a graphic designer and I had to order one for my customer. They absolutely loved it.
Great customer service & quality products! Speedy production and delivered right on time.
Cust service was fantastic! Quality of product was excellent and price point was great as well!
Easy checkout great pricing, they noticed that my image went in with the wrong orientation and they fixed it for me. The product was flawless. I will reorder.
Super easy website to use! The table runner was exactly like the proof I was provided and it turned out perfect!
Great price, fast delivery sign looks exactly as i requested
Easy to work with; if I made any errors, they contact me and offer suggestions. I create my own artwork, place the order and within a week I get my custom sign.
Quick and easy, shipping is very quick. Banners look awesome as always. We have used Best of Signs several times for our summer dinner theatre signs and they have always been great.
Just uploaded my pre-designed artwork on my selected size. Love the large decal for our trailer to advertise our band. Very satisfied. Even reordered a 3rd poster.
I went through the design process and it was not helpful so I spent some extra time and figured it out myself. I received my banner and it is paper thin. It will not be able to be used out side.
Such a disappointment
Hi Julie, we regret the inconvenience caused. Upon a review of the order details, we can confirm that it was made to the specifications mentioned on the website. It was made with 13 Oz high-quality PVC Flex. Our 90-day promise guarantees that products do not contain manufacturing defects, and, if the product fails, breaks, or has an ink issue due to a manufacturing defect during that time period, we will either replace the product or issue you a credit equal to the value of the failed product. BestofSigns reserves the right to investigate the claim and determine whether or not the failed product is covered by our guarantee.
I went through the design process and it was not helpful so I spent some extra time and figured it out myself. I look forward to getting my banner but it was difficult to get help.
I paid extra shipping to have the banner delivered the week before the event. 3 weeks later it's still in Memphis TN. The event is tomorrow. I want a refund. CS was no help.
Hi Ruth! We apologies for the delay in order delivery. We use top-quality shipping carriers including FedEx, UPS, and DHL and our intention lies with providing best service to each one of our customers, any delay cause is really unintentional. Regrettably, despite using global shipping leaders DHL / FedEx / UPS for delivery, transit delay is outside our area of control. However, our company values put customer satisfaction as a top priority and we are committed to our customers. Hence, we have escalated your concern to FedEx in order to get this delivered at the earliest. Also, as per the conversation on chat, our team has already initiated the refund request for the shipping charges and same will be processed in 2 business days.
As per the recent update from FedEx, your order is expected to be delivered by 17/6/2022 before 12:00. If you have any further queries or concern, please do not hesitate to reach us via our 24x7 phone or chat helplines.
We appreciate your time and business. Thank you for choosing BestofSigns.
They redid my banner since my resolution was low and sent me a proof to approve before printing it.
This was an absolutely miserable experience. Our package was delivered with 3/4 items.
I spoke with customer service FOUR separate times.
Every time, they were unapologetic, and shockingly rude. I feel like most CS teams, even when outsourced, are polite and helpful, even if they can't do what you want.
It took literally 4 different chains of communication before someone finally believed me that the hardware/ stand was missing from our box.
She never apologized though- which I thought was surprising.
She DID ship new hardware, but wasn't able to expedite it. The hardware arrived after our event was over, so the whole sign was useless.
I then sat online with CS a separate 3 times, trying to request a refund for the missing hardware/ late / useless sign. The agents scooted around/ avoided my question like I have never experienced before. I was truly shocked.
*It gets worse*
The OTHER sign that did arrive, SNAPPED when we opened up the stand to set it up. (Questionable quality)
I am currently on hold with CS for what feels like the 100th time, requesting a full refund for the order. This man was kind, apologetic and helpful, and even apologized for the rude communication over chat.
I don't have the final solution, but it sounds like he will be willing to give a refund.
This has been so frustrating. I read reviews before purchasing and thought that this was a safe bet-- but boy was I wrong. If you're ordering something simple- the artwork / quality of print was ok! But working with them to solve an error has been truly miserable, and taken up HOURS of my life on hold. Purchase from somewhere else.
Hi Katie! Please accept our apologies for the inconvenience caused to you and we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect.
This is certainly not the kind of experience we want you to go through. We will share your feedback to our support team and will quickly highlight this concern with our team to expedite the resolution.
Also, we apologies for the delay in order delivery. However, as checked your order was shipped in two packages and one of the package was delayed from our end and it also got delayed from shipping carriers.
We use top-quality shipping carriers including FedEx, UPS, and DHL and our intention lies with providing best service to each one of our customers, any delay cause is really unintentional. However, our company values put customer satisfaction as a top priority and we are committed to our customers. Hence, we have escalated your concern to our team so that they will look into it and turn the experience around to a positive note for you in the best possible manner.
Great customer service and a reasonable price. Product quality was as expected, will be ordering more from them.
Had a question and got a quick reply.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James! Thanks for taking time to share your review with us. We are in custom business and we make product that fulfill your need. We do not provide the product which you have mentioned in your comments. However, if you have made any purchase with us for any specific product then please feel free to share more details and send us your response to our team at [email protected]. Our team will surely assist you for the same. Thank you for choosing BestofSigns.