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Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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The best service I've had from a company in a very long time! Keep up the good work!
Best of Signs have been very easy to work with and responsive to my questions. Ordering off their website is very easy.
Always easy to shop and get the best products and service, never disappoint
Hey Piere! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Tried to figure out how to get them printed. Or blurry. Every single logo was blurry.
Hi Samantha, Thank you for your feedback. We sincerely apologize for the issues you encountered with the clarity of your logos. Upon receiving your artwork, our team reviewed it and promptly sent you a proof for approval. At that time, we did notify you that the artwork was in low resolution, which unfortunately is not recommended for printing, as it may result in blurry images. After receiving your approval, the order was moved into production based on the approved proof.
We hope this clarifies the situation. If you require any further assistance or need to address any concerns, we kindly request that you raise a ticket through your account, and our team will be happy to assist you further.
Great product and great service. Highly recommend this company if you need a sign.
Hey Cole! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
When I need to present my business, I go to Best of Signs first. They're fast, high quality, and reasonably priced. I'm always happy with the things I order!
Hey Gabriel! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very easy to work with, they fixed any problems with my art and the results were better than i was expecting.
Hey Yves! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
You missed the delivery date. You quoted me a delivery date that was a week early of the date I needed your item and you missed the expected date and you missed my date of need.
Hi Vincent, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The result was a beautiful piece of work. It took a bit to get to the final design however as I don't think the designers were readying/understanding the directions, but we got there and the result is wonderful.
Hey Nancy! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. Your feedback is valuable and we will consider it for a better experience in future. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Best of Signs rendered just what I was hoping for in my design and flags. WE wanted flags to hang at our campsites to welcome visitors and share our family pride. From initial ordering to completion of product, Best of Signs communicated any problems with artwork and helped correct inadequacies. I highly recommend their service and products. The quality and care given will be flown at our campsite from now on!
Hey Brit! Thank you so much for your kind words and glowing review! We’re thrilled to hear that your custom flags turned out just as you had hoped and that they’ll be flying proudly at your campsite to welcome visitors and celebrate your family pride. It means a lot to know that our team’s communication and support throughout the design process made a difference. We’re committed to delivering both quality products and great service, and we’re so glad we could meet your expectations. Thank you again for recommending us—we truly appreciate your support and look forward to helping with your next project!
I keep trying to give this organization more tries because of their reasonable price but every single time I have issues. I have had them re-create designs due to "low quality" that every other printer has used with no issues and had misspellings. I have had re-designs take so long I had to cancel my order and find a local printer who could do so on my timeline because I didn't hear back by the promised deadline (twice), and I most recently tried to approve my order with the low resolution images I provided and it took my 3 times approving it before they finally accepted it. This again delayed my project by two plus weeks. Not happy and can no longer give them my business despite their competitive price.
Hi Shelby, We're sorry to hear about your experience, and we truly appreciate you taking the time to share this feedback. We apologize for the delays and design issues you've encountered — that’s not the experience we aim to provide. Your artwork is now approved, and your order will be moved into production soon. Your comments are being shared with our team so we can improve moving forward. Thank you again for giving us multiple chances — we hope to serve you better in the future.
The logo/art work I sent was pretty straight forward. However each proof was wrong. First, they altered the logo from a square to no square, changed the color of logo letters so the letters floated against the table cloth color. Next proof, was the same thing but just changed the table cloth color and logo/text color. 3rd proof, they got the logo right, table cover color right, but put a box (that I did not ask for), around the added text below logo. 4th proof, finally got it right. This experience seemed to me to be a communication issue. Perhaps they didn't understand once communicated from customer service to their design team. It was frustrating none the less.
Hey Roy! Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience caused during the proofing process. We understand how that can be disappointing—especially when your design was straightforward. Your comments will help us to improve internal communication. We truly appreciate your patience and are glad we were finally able to get it right with the 4th proof. If there’s anything more we can do to make this right or assist with future orders, please don’t hesitate to reach out.
Thank you for the assistance by phone
Bad shipping, quality issue, and poor service when I reached out to the customer service team. Resolution options were unsatisfactory.
Hi Noah, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Multiple comments back and forth about color matching, even though I provided the Pantone Colors, RGB colors, and cymk colors. Articles delivered 6 days after expected due date.
Hi Carmela, we're sorry for the inconvenience caused. We always strive to deliver orders on time and provide efficient service to all our customers. It's unfortunate that you faced an issue. Rest assured; our team will be reaching out to you shortly to address your concerns.
I was in communication with the design and production team continuously throughout the production process of my product and was consistently reassured that I would receive my banner in time for my event. After all those assurances, it arrived too late. I am highly disappointed.
Hi Valerie, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I ordered the second week of March. My package was supposed to arrive on Friday, March 28. It was then updated to April 3, Today is Aprili 4 and still no package. This cost me $1,000 in sponsorship money as these were signs sponsors paid for to be hung at a tournament on March 29. So now my team lost $1,000, the cost of the banners we paid, plus future sponsors.
Hey Bethany We sincerely apologize for the delay in your order and the inconvenience this has caused. To assist you further, we kindly ask that you provide us with your order details as we can't find any with the review. When reaching out, please mention in the email that the review team needs details so that we can assist you more efficiently. We truly appreciate your patience and look forward to resolving this matter for you.
A little difficulty with understanding accent / communicating with some reps- but the service, pricing and quality of product was excellent!
Thank you,
Rudy N.
BWI Graphics
Hi Rudy, Thank you for sharing your feedback! We're so glad to hear you were happy with the service, pricing, and product quality. We do apologize for any communication challenges you had with some of our reps – we truly appreciate your patience, and we'll work on making sure every interaction is as smooth as possible. If you ever need anything else, don’t hesitate to reach out!
Having been a repeat customer, I have never had issues before and was always very happy with products received. Something changed in the ordering process on the perforated window clings where you had to choose full ink or no white ink and it was very confusing. My uploaded images were also problematic in stating they were blurry. I tried to resolve the issue through the query form online, only for it to keep coming back. Then I had to call in, THAT was an absolutely horrible experience. Not once, but twice. Stating they would have a manager call me, only to never receive a call.
Hi Jennifer, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
We expected our tablecloth about 1-1.5 weeks before it actually arrived--paid for priority shipping and everything. Unfortunately it still arrived waaay past the est date they gave us.
The General Manager of Best of signs called me after hours and gently explained how the company's process works and he was very attentive to my constructive criticism as a first time customer. I am pleasantly surprised by his care and professionalism. I look forward to more interactions and purchases after today! Thank you!
Hey Jeff! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The process to order was very easy and my product came out great!
Hey Alexis! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It's been very easy to place orders!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Janice! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!