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Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered and needed to cancel. I attempted to cancel immediately upon cancelling the order. Should be as simply as clicking a button, right? Wrong. It took a phone call and 3 emails to cancel. Ultimately it was cancelled, but it was a worse experience than it should have been!
I had a little problem with an order and they went above and beyond to resolve my issue. Always a pleasure. What Quality Service is all about. A+++
Hey Joshua! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This company is great to work with. I have had great results with them more than once. They work with you to get your request to be just what you are asking for. Recommended highly.
Hey Betty! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I didn't need much help other than they had changed a couple things from when I used before! Great prices, the designers/printers did a phenomenal job also as we had a couple troublesome jpg.
Hey Deb! We’re delighted to hear that you’re a satisfied customer! It’s great to know that our team was able to deliver excellent results, even with a few tricky JPGs. We truly appreciate your continued support and are always here to assist with any updates or changes. Looking forward to serving you again!
Ordered now 6 tents with this company. Site does not allow me to re order, so have to resubmit the design each time. Five previous orders were all the same and fine. 6th order, the tent arrives looking different than the previous 5 designs. Front panel (which is supposed to be black) is surrounded by a white border. Company refused to correct the mistake. Lost my future business. Disappointed.
Hello Matt, we’re sorry for the inconvenience. Our re-order option is available only within 180 days, as our system automatically deletes order files after that period. The product was shipped based on the provided and approved artwork template. Rest assured; our team will reach out soon to address your concerns.
This thing is awesome! Looks & quality are great! And with discounts it was less than $100 shipped for a 12ftx8ft banner!
Hey Stephen! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The "designers" greatly delayed the production of my order by setting my order to the side while they awaited my "approval" of their design changes—even though I SPECIFICALLY rejected having "design review."
I called customer service on Mar 21st, asking where my order was and was informed of this delay. The customer service rep, "Paula Smith" reclassified my order was "approved" and assured me my order would fo into production and ship, and that I would receive my order by Mar 27th. My order THEN went back into design review and was delayed for two more days. I sent a nasty email to Best of Signs telling them to stop the delays and produce my products and ship them. Today is March 29th, and I still haven't received my products, which I MUST HAVE by April 3rd. It won't happen. I will return all of these products for a full refund whenever they finally show up.
WORST. COMPANY. EVER.
Also, Best Of Signs are in India, and their customer service reps are promising order delivery in a very unrealistic timeframe (like promising me my order will be delivered from India to the US in 6 days when it hasn't even been created yet), which then ONLY causes customer dissatisfaction.
Hey Brittany! We appreciate you taking the time to share your experience. We're sorry to hear about the issue with the edit button and will certainly pass this along to our team for review. Your suggestion for more clipart options is also valuable, and we’ll consider it as we continue to improve our customization features. Thank you for your feedback—we truly appreciate it and are always looking for ways to enhance our site for a better user experience. If you need any assistance, please don’t hesitate to reach out!
Flags I ordered were a little bit more purple than the pink Pantone color I had asked for to be used in the background. I'm very impressed and pleased that they took my order. Other companies wouldn't. My Flags look amazing because it's good quality, it's a great company and I'm glad I found them because they offer fast shipping.
Hey Norman! We are delighted to hear that you are pleased with our service. We have noted your comment regarding the background color appearing more purple than the pink Pantone shade you specified. Your observations are important to us, and we will review our color matching processes to ensure greater accuracy in the future. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was very pleased with my banner. The customer service was great! I will definitely order from Best of Signs again!
Thank you, Robyn, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I was a bit hesitant, but very impressed with quality and time frame in which it arrived..
Hey Rachel! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Best of signs has been a great source for our sponsorship banners. Great quality, value, and timeframe!
Hey Dan! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I asked for a custom order, and it was printed way too big. I can't put it on my vehicle. The only thing I can use it for is a wall decoration for my living room.
Hey Dennis! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
After years of using your services I received a low-quality product and requested a refund which was ignored.
Hi Landy, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Hey Vicki! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Shipping used wrong address and FedEx messed up and my banner came to late,
Hello Ronald, we apologize for the inconvenience caused. We always strive to deliver products on time and provide efficient service to every customer. It is unfortunate that you encountered this issue. As a resolution, our team has offered a full shipping refund for your order. Your feedback is valuable to us, and we will certainly take it into account to improve the customer experience.
The sign is a work of art. The packaging is mind-blowing, nothing aside from an atomic bomb blast would harm it. Customer Service was at the top of their game.
Hey Douglas! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I work in the printing business and we replace products when we get it wrong. They offer a 20%
And 30% discount. There were several calls made before printing and the proof only showed
The logo. I ordered a solid black with logo. I got white down the middle and on the ends, for the show it needed to be solid black.
Hi Crystal, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The Proof approval landed in my Spam box and I didn't reply. (That's on me).
Best-of-Signs set my order aside and waited for me to call them I guess.
I called them, sent revised artwork, and was informed I would receive another Proof in 24-48 hours. It's been fours days and have received nothing yet. And have been monitoring Spam and Trash to ensure I don't miss it again.
Now I'm wondering if I need to call them again?
Hey Judy! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I ordered several table skirts for my reps attending trade shows. They were promised to be delivered quickly. It never happened. I got emails from them saying they needed the delivery address. I had sent it initially and repeated it in a return email. A week later FEDEX told me they couldn't deliver the shipment because it had an incomplete address. I was told only the shipper could correct it. I contacted Best of Signs and they apologized. I gave them the corrected address and still have no product.
But, I get emails offering sales discounts almost every day. Deliver the Goods!
Hey Victoria! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very happy with whole transaction, from design, to shipping, to quality of product.
Hey Jay! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Braulio, we're really sorry for the hassle you had to go through to cancel your order—it definitely should have been a smoother process. We understand how frustrating it can be, and we’re working on making the cancellation process simpler and more efficient moving forward. Your feedback is really important to us, and we’ll be sure to improve our system to avoid this kind of experience in the future. Thanks for sharing your thoughts, and we truly appreciate your patience.