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Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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I'll recommend and be back for future products for sure. Thank you!
Thank you, Isaac, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
So far so good, but that can change quickly when I see the quality of the sign.
Hey Nikki! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I can't see the images that we paid for printing on our background. Can this be reproduced brighter?
Hi Dexter, Thank you for reaching out to us. We’re sorry to hear that the images on your background aren’t as bright as you expected. We’d love to help you resolve this issue.
To ensure we can assist you in the best way possible, please raise a ticket from your account with your order details. Our team will be happy to review your images and work with you on making the necessary adjustments to achieve the brightness you're looking for.
We appreciate your business and look forward to helping you get the perfect result!
I tried to have them fix the banner I wanted printed and when I thought it was got it approved and it was sent with one side completely upside-down,
Hello Hunter! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy site to order on- had no trouble uploading my design and they cut it perfectly
Hey Wendy! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Everything was great, very happy with my order, but I was told it would come with a bag and clips but I didn't receive either of them
Hi Tony, Thank you for your feedback! We’re thrilled to hear that you’re happy with your order overall. We apologize for the inconvenience. To resolve this, we kindly ask that you contact our support team, available 24/7 via phone or chat. They will be able to look into the issue and assist you with getting the missing items sent to you as quickly as possible.
I have never ordered a step and repeat before. Didn't know how to describe what I wanted. Sent in some art and your designers put it all together! I love it! Thank you so much.
Hey Tammy! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
BoS always has the best quality for the price - they have good design templates that make it easy to put together eye-catching banners. The weight and quality of the vinyl is fantastic - and you cannot beat the prices!
Hey Anna! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to use website, great quality, and great prices!
The banners looked exactly like i wanted them to look. I ordered 250 Only problem is they were not properly packaged, and one package arrived open and smooshed and torn open. It was raining so it was wet inside.
Hi Dina, Thank you for your feedback, and we’re so glad to hear that the banners turned out exactly as you wanted! However, we sincerely apologize for the packaging issues and the condition in which your order arrived. That’s certainly not the experience we want to provide.
For situations like this, we kindly ask that you contact our support team as soon as possible. They are available 24/7 via phone or chat, and they will be happy to assist you with resolving the issue and ensuring you receive the best possible solution.
Misleading manufacturing location. Order mishandled when put on hold but email did not state intention hold.
Hi Reg, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused. Regarding the manufacturing location, our location is mentioned in our FAQs and is promptly disclosed whenever asked. We strive to be transparent and upfront with all our customers, and we regret if this was not apparent in your case. Your comments have been noted, and we will be reviewing our email communications to ensure greater transparency and consistency moving forward. We can see tha the resolution was provided, and the products have been successfully delivered. We hope you are satisfied with the same. We hope to serve you again in future.
Other than the mockup not displaying correctly, everything was fast and painless with great pricing. One of the artists contacted me and clarified what I wanted and did a great job providing a print proof to approve.
Hey Anand! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order online and shipping was one delay due to FedEx but overall experience was excellent.
We're so glad to hear that your overall experience was excellent! While the shipping delay due to FedEx was frustrating, we really appreciate your understanding. If you need any further assistance or have any questions about future orders, feel free to reach out. We're here to help! Thanks again for your feedback, and we look forward to serving you again soon!
There was a lack of communication when we placed the order. We talked to many people at Best of Signs, and it was very confusing. The colors and graphics were absolutely perfect. The fabric seemed thinner and more flimsy than the previous banners we ordered. We were disappointed that there was no pocket for the pole to go thru at the top with which to hang the banners. We turned the tops down and sewed it as best we could to make pockets on the top of all four banners.
Hi Nancy, Thank you for sharing your feedback, and we sincerely apologize for the confusion and lack of communication you experienced during your order process. We completely understand how important clear communication is, especially when placing a custom order.
I’m glad to hear that the colors and graphics met your expectations. However, we're sorry to hear about your concerns with the fabric and the absence of the pole pocket at the top of the banner. We value your input, and we would like to address these issues properly.
To ensure we can investigate and resolve this matter for you, please raise a support ticket from your account and share your previous order number. This will allow us to track your order details and get in touch with you directly to provide a resolution.
Thank you for your patience, and we look forward to assisting you further!
The moment I complained for the new delivery date I was slapped with the small print, indicating the on time delivery rate is 89% (!). Even though I paid $40 for expedited shipping. Not a refund. Bad service. And BTW, they ship from India. So weight that in the next order for delivery times. That is not transparent either on their website, as they pose as a US-based business. Next time, I'd not "save" money and go to a shop to get it printed.
Hi Ed, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I called and was walked through how to request a refund. Waiting for an update, refund?
Hi Andrea, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Order was incorrect and I was expected to jump through hoops to get to get it corrected. Very poor customer relations.
Hey Cartlon! Hi, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Didn't send the ordered item and then didn't respond. I had to contact Alex for a refund.
Hello Joanna, we’re sorry for the inconvenience you’ve experienced. While we strive to deliver products on time and provide efficient service to every customer, we understand there’s always room for improvement.
Your feedback is truly appreciated and will be taken into consideration as we continue working to enhance the customer experience.
Hey Lisa! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I've ordered hundreds of banners. Never had an issue. Great product, great price. They always help and fix any design spec issues.
Hey Amy! Thank you for taking the time to share your experience! We’re thrilled to hear that your latest banner turned out great and that we’ve consistently met your expectations across hundreds of orders. It means a lot to us that you’ve trusted us time and again for your banner needs. We're especially glad to know that our team has been helpful in resolving any design specification issues along the way. Your continued support and kind words about our product quality, pricing, and service are truly appreciated.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ronald! Thank you for sharing your experience with us! We’re glad to hear that our customer service team was able to work with you and ensure your sign came out looking great, despite the initial graphic challenges. Your satisfaction is our priority, and we’re thrilled to know that you’re happy with the final product. If you need anything else or have more projects in the future, we’re here to assist!