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Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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This order was our first for our school and we will use them again in the future for banners or signs. They have a quick service and a quality product. Thank you!
The banner was really good and the staff very helpful. I will be ordering again
Hey Adriana! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
DO NOT BUY! I BOUT A FRAME SIGN AND PAID EXTRA FOR SHIPPING IT CAME 1.5 WEEKS LATE AND AFTER BACK AND FORTH THEY SAID THEY WOULD CREDIT ME BACK MONEY TO MY ACCOUNT AND THEY DID NOT AND ENDED UP CHARGING MY CARD 3 WEEKS LATER FOR $65...
Hey Nicole! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Thank you, Bonny, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I only ordered from BestOfSigns because they said that the priority shipping listed would get me the product by the time I needed it... and it did not. Every time I emailed or called customer service they just gave me the estimated date of arrival and then it wouldn't show up that date. Even the FedEx tracking, bouncing from India to China to Korea to Alaska to Japan to Tennessee then to California, was super crazy. On the website they list themselves as being in Georgia USA so I thought I was buying from an American company. If I knew it was coming from India I would've never purchased this because I was on a tight deadline. After allllllll the stress, they did offer a 50% refund which I accepted. But it was too little, too late. My event had already happened and the table cover didn't make it.
Hi Lisa, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Very easy to order. Phone customer service was great.
I have called on 2 occasions for help with my order and both times the staff was wonderful to deal with. They were very quick and effective. Will be re-ordering in the future.
Hey Whitney! Thank you so much for your kind words! We're thrilled to hear that our staff was able to assist you quickly and effectively on both occasions. Providing excellent customer service is always our top priority, and we look forward to serving you again in the future. If there's anything else we can do to help, please don't hesitate to reach out!
I had to call help desk and they were very helpful.
The review service was fantastic. They identified an issue of appearance beforehand and reached out to correct it promptly. I am super happy with my product and the process.
Hey Palmer! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our review service and that we were able to promptly address the issue before it became a concern. Your satisfaction with both the product and the process means a lot to us! If you ever need anything in the future or have any questions, please don't hesitate to reach out. We’re always here to help!
Quick and cost effective. Banner came just as requested. No issues at all.
Hey Bob! Thank you for your feedback! We're delighted to hear that your banner arrived just as requested and that the process was quick and cost-effective. It’s always our goal to deliver quality products with smooth service, and we’re glad to know we hit the mark. We truly appreciate your support and look forward to assisting you again in the future!
THE FLAGS WERE FOR A WEDDING
ORDER WAS PAID EXPRESS SHIPPING TO ARRIVE AND DELIVERED ON 16
IT DID NOT EVEN LEAVE THE FACTORY UNTIL 16
ORDER DID NOT ARRIVE UNTIL 21
WEDDING WAS ALREADY OVER
AND FLAGS WERE OF NO USE
WE TOSSED THEM IN RUBBISH BIN
Hi Samuel, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Everyone who helped was GREAT! WE WILL be calling you again!
To all potential buyers;
This company is next to impossible to deal with. I requested a simple change to my proof and after 5 times of explaining to a very limited English speaking staff I finally got the correct art work. I was promised a delivery date at the start of my process and 2 weeks later they were still trying to get art work correct. Since they could not possibly guarantee the original date to receive the product I asked for express shipping which they wanted to charge me $150 + for shipping. Totally unacceptable! I would be very skeptical of using this company. Perhaps they should consider sales representatives that can actually understand plain English instead of staffing Indian personnel that are VERY limited to speaking and understanding plain English. Beware of this company as they will not bend in price for their incompetence. I WILL NEVER USE THIS COMPANY AND ADVISE AGAINST ANYONE THINKING OF BUYING FROM THEM!
Hello Jeff, we’re sorry for the inconvenience caused. We always strive to provide fast and efficient service to every customer, and it’s unfortunate that you faced an issue. Your feedback is important to us, and we will certainly take it into consideration to help improve the overall customer experience.
Excellent product for the price! At this point, I am totally satisified with the flags.
Hey Rodney! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
At this point everything looks good. Now I will wait until I get the two flags to see if then I am satisfied.
No communication. I couldn't log in to see the my proof. Then you made it anyway. Then you said that you sent the banners. I have yet to receive the products from you. So, I'm very dissatisfied with your business. Please make this right
Hi Clinton, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Awesome! Easy, quick, delivery was good and the product is very sturdy. It fits our needs.
Hey Cindy! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The letters and quality are great. However, the stencil I paid extra for was inaccurate. It looked like someone just marked random holes for the drilling locations for the letters. I had to spend much time aligning and getting letters straight.
Hello! Thank you for taking the time to share your experience.
We’re pleased to hear that you were happy with the quality of the letters, but we’re truly sorry to learn that the stencil did not meet your expectations. That’s certainly not the level of precision we strive to deliver—especially when it’s a paid add-on intended to make installation easier, not harder. Your feedback has been shared with our production team so we can review our stencil process and ensure greater accuracy moving forward. In the meantime, if there's anything we can do to make this right, please don’t hesitate to reach out.
The designers made my dreams come true! The signs are great quality!
Hey Kendall! Thank you so much for your wonderful feedback! We're absolutely delighted to hear that our designers helped bring your vision to life and that you're pleased with the quality of the signs. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to working with you again!
The entire experience was very positive. Our signs were a little arriving, but came 1 day after the proposed date.
Hi Barbara, Thank you for your positive feedback! We’re glad to hear you had a great overall experience, and we appreciate your patience with the slight delay in delivery. We're happy your signs arrived safely, and we hope they turned out just as expected. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Alex, the sales assistant was patient and very informative. Very professional
Had planned to order 9 nearly identical banners. Ordered one first to test the quality since I'd never printed with Best of Signs before. It was gorgeous. Ordered the remaining 8 banners using the same quality images that had been used in the first place. Received a warning that the quality of the images supplied on the second go-around was not adequate for printing. Couldn't figure out why. Much back and forth with the company, none of which led to any resolution. Supplied higher res files and crossed my fingers. Images look great except that they printed beyond the borders of the banners such that 3 of the banners have their lettering cut off. Seems that the print warning shouldn't have concerned the resolution of the images supplied but rather of the dimensions of the image relative to the print space on the banner. Frustrating.
Hey Susan! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great service and excellent product with sharp, rich colors!
Hey Jeffrey! Thank you for your feedback!
We’re delighted to hear that you’re pleased with both our service and the product, especially the sharp, rich colors. Your satisfaction is our top priority, and it’s great to know that we met your expectations. If you need anything else or have any questions, please feel free to reach out. We’re always here to help!
Hey Greg! Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re impressed with our customer service and our commitment to excellence. Your satisfaction means a lot to us, and we’re so grateful for your support. If you ever need assistance or have any questions, please feel free to reach out. We’re always here to help!
Artwork was sent for review 4 times and each time it was wrong. The same mistake was sent to me each time>
Hi Greg, Thank you for sharing your feedback. We sincerely apologize for the experience you had during the artwork review process. We aim to provide accurate proofs and smooth communication, and we regret that we fell short in this case. Your feedback is important to us, and we are reviewing this internally to prevent such issues in the future. We truly appreciate your support and hope to have an opportunity to serve you better in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ginger! Thank you so much for your kind words! We're honored to have been part of your school's first order, and we're thrilled to hear that you were happy with both the service and the product quality. We look forward to supporting you with future banners and signs—thank you for choosing us