On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Quick responses and people willing to help fix any issues. Weather with design or shipping.
Customer service was good, received a quality product at a good price. Worked very well for our needs.
Hey Margaret! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Not worth the small savings if you want a guaranteed arrival
Hello Dena, Thank you for your feedback! We value your loyalty and apologize for the inconvenience caused. We are actively reviewing our processes to ensure better experience each time. As a gesture of goodwill, we're refunding your order's shipping fee. It will be credited to your account within 5-7 business days. Feel free to connect with us in case of any concerns or queries.
I sent in a picture for a banner I wanted for my son's firework tent. The team did amazing on communication, touching up and making sure the graphics were clear. I am extremely pleased with both my orders and how this company is. The final product didn't take long to finish or arrive at my doorstep. I wish I could thank each employee individually on how amazing of a job they did. This company is awesome and prices are great. Thank you so much for making every detail so perfect.
Hey Debbie! Thank you for your incredible review! We’re thrilled to hear that you’re extremely pleased with both your orders and our team’s communication and attention to detail. It means a lot to us that our efforts to ensure clear graphics and quality finished products made such a positive impact. We truly appreciate your kind words and your recognition of the entire team. We’re passionate about delivering great service and value, and it’s wonderful to know that this came through in your experience. Thank you for choosing Covers & All—we look forward to helping you with many more projects in the future!
We love it and the colors are rich. The image was placed perfectly. I could not have imagined a more beautiful runner.
Hey Melanie! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Frustrating experience and a waste of my time! I will never use this company again
Hey Janice! We’re truly sorry to hear about your recent experience with us. We sincerely apologize for any inconvenience caused. Providing excellent service is very important to us, and it’s clear that we missed the mark in your case. While we regret that your interaction with us didn’t meet your expectations, we do hope the product itself meets your needs and reflects the quality we stand behind. If there’s anything we can still do to help resolve your concerns or improve your experience, please don’t hesitate to reach out—we would welcome the opportunity to make things right. Thank you for your feedback, and again, our sincerest apologies for the inconveniece caused.
THESE PEOPLE ARE ACTUALLY IN CHINA AND THEIR SERVICE IS POOR POOR POOR... THEY FAIL TO RETURN CALLS FOR DAYS AND GETTING A REFUND TOOK 4 DAYS OF PHONE CALLS. AFTER NUMEROUS PHONE CALLS SUDDENLY RECEIVED A RESPONSE THAT WAS NOT EVEN THE QUESTION I ASKED AND WHEN YOU CALL THEY PATCH YOU THROUGH TO PEOPLE IN CHINA THAT HAVE A LIMITED EXPERIENCE WITH ENGLISH. GLAD I USED AMAZON PAY TO PAY FOR THE PRODUCT OR I MAY NEVER HAVE RECEIVED OUR FUNDS BACK.
WE ARE A NON PROFIT WITH LIMITED FUNDS AND TIME.
WE PROVIDE OVERDOSE TRAINING ACROSS NORTH AMERICA.
Hey Larry! We sincerely apologize for the inconvenience. Unfortunately, we’re unable to locate the specific order details based solely on the review comment and name provided. We kindly request you to email your concern along with the order number to [email protected], addressed to the Review Team. Once we receive the details, our team will promptly verify the information and assist you further.
They are quick to get your money but slow to provide service. We were skeptical about sending money and needing design help!
Terrible service. Don't use this company. They didn't deliver things timely.
Hey Amy! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Will never use this site again it's a horrible experience
I paid a lot of money and never received the signs I needed
Hey Wellyn! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I received a proof of my table runner--which was not attached to the email. I emailed back immediately telling them so and heard nothing. I emailed again three more times and have heard nothing back (I even reached out to different email addresses). Today, I will call the 800 number and will hopefully get some help, but it's been 15 days since I placed my order and time is getting close for when I need it. I would suggest Best of Signs improve their customer communication in a big way.
Hey Georgia! Thank you for your feedback, and we sincerely apologize for any frustration you've experienced. We understand how important timely communication is, especially when you're on a deadline. After reviewing your order history, we can confirm that responses were sent to each of your emails. It's possible our replies may have landed in your spam or junk folder we kindly recommend checking there just in case. We're glad to see that your proof has now been approved, and your order is moving forward in production. If you have any further concerns or specific requests, please don’t hesitate to reach out
My banner turned out just perfect! I was worried the resolution might be an issue but having an approved proof put my worries at ease. You all fixed the issue for
Me and as a result the Banner looks Great!
Hey Kristen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Tried repeatedly to get help uploading my logo. ZERO reply! As of today - haven't even received the flag. Thank you for asking me to review so I could have another opportunity to contact you only for it to probably fall on deaf ears. H O R R I B L E
Hey Michael! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Very impressive I love the work they do quick and fast will come back and order again
Hey Vatsana! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I never received what I ordered. It says I received. But I did not.
Hey Miguel! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
They started off being very responsive so I thought this experience was going to be better but that turned out to be wrong. Last year I had to cancel my order b/c they couldn't get product out to me in time for event. This year after paying extra for design team my order is still magically behind schedule b/c of their poor communication. I approved artwork back on 5/8 with a shipping date of 5/13. On 5/20 I find out that my order is on hold, awaiting approval when I have the chat messages approving this on 5/8. When I asked to speak with supervisor the rep says they are just going to tell you the same thing... This is the last time I'm doing business with this company... Good luck you've been warned!
Hey Roy! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Poor experience. I need those items I ordered. I've been waiting for over 3 weeks now, and they still haven't shipped the items.
Hey Josh! We sincerely apologize for the delay and any inconvenience caused. We understand how frustrating it must be to wait over three weeks without receiving your order. Our design team has been trying to contact you via phone and email regarding the artwork approval needed to proceed. We’ve already sent you the artwork for your review, but we are still awaiting your confirmation. Please note that your approval is essential to move forward with production and shipping. Any delay in approving the artwork directly affects the delivery timeline.
We kindly ask you to review and approve the artwork at your earliest convenience so we can
Proceed with your order. If you need us to resend the artwork or if you have any questions, our team is here to help. Thank you for your understanding and patience. We truly value your business and are committed to ensuring your satisfaction.
Hi Liza! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Placing an order was easy but getting information on status and delivery were inconsistent. The order was placed on April 28th yet my account on your website listed that I placed the order on May 7th, a date we hadn't even reached on the calendar. Then, my delivery date was supposed to be May 5th, two days before my event. I paid expedited shipping but my package didn't arrive until May 9th. Chatting with staff about delivery status lead to contradictory information, call drops, and a lot of you just have to wait statements. Requesting a refund was met with offers of company credit, refund of shipping, and negotiating what to do with a product I no longer needed. Email communications were inconsistent where one person would give me instructions and offer one refund option, then I would get another with completely different information. It's been 6 days since I sent back the product and still no information on a refund being issued. This experience has been so frustrating that not only will I never use you again, but I certainly will not recommend you to anyone. It shouldn't be so hard to make something right when you haven't delivered on your promise.
Hey Mirta! We’re truly sorry to hear about your recent experience, and we understand how frustrating it must have been. This is certainly not the level of service we aim to provide, and we regret that we fell short in your case. While we have already offered a full refund as part of the resolution, we genuinely hope you’ll consider giving us another chance in the future. Your experience does not reflect our usual standards, and we're actively reviewing the issues you've raised to ensure they are addressed. Thank you for your patience and for bringing these concerns to our attention.
Hey Joy! Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our banners and that our customer service team stood out. Providing top-notch service is something we take pride in, and your appreciation means a lot to us. We look forward to helping you again soon!
Your customer service is terrible. Nothing you have said has come true.
Hi Victor, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Your chat window blocks 50% of the screen and cannot be moved or minimized. That made ordering unnecessarily stressful.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Michael, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!