Best Choice ProductsReviews 289

I contacted BCP because the solar lights on my recently purchased patio umbrella had stopped working. They immediately sent me a replacement, which works perfectly. I did not need to send the initial purchase back to them which was a great relief. Excellent customer service!

Very good product. Well designed and engineered. Easy to assemble once you review the manual and familiarize yourself with the directions. Went together easily. Has a large paint/brush drawer. Easy to adjust heights of the easel and the canvas height. Like the carrying strap. DO NOT force the legs or other items. The wood could be a tad-bit flimsy so the setting wingnuts/tightening of the securing wheels need to be done properly and thoroughly. Overall a good product which our granddaughter really likes.

I have bought from this company various times and had only positive experience with them. I had great experience with Robert from the resolution team which gave me positive results. I would buy from company again.

I have been a long-time customer of Best Choice Products (BCP) and have always had a great experience with the products, shipping, returns, and most importantly customer service. Customer Service is top-notch and based on my experience with them this company stands behind its products and stands with the customer. The shipping time has always exceeded my expectation even with returns. I have been mostly happy with the items I purchased and if I wasn't or something was wrong I contact customer service and they take care of it. I would (and do) highly recommend this company,

We had a problem with an outdoor sofa set we ordered from Best Products. We contacted the company to explain our issue and Hadaza, their Customer Service specialist, resolved our issue by far exceeding our expectations.
Truly excellent customer service!

I ordered an item online and then I found a coupon code online the next day. I emailed and explained that I wished I'd gotten the code before placing my order and their agent was able to give me the credit! Very friendly and fast response and I will definitely be ordering more items in the future

If I could give zero I would. They don't offer replacement parts beyond 60 days of item bought. Do not buy

I recently bought a bench planter from BCP. It arrived with a sub-assembly that had holes mislocated that prevented me from assembling the full unit. When I described the problem and sent a photo, they immediately and willingly replaced the defective unit. This was my first purchase from them, but now I know who to call when I need products of this type. Thanks Best Choice Products!

I recently purchased the fire pit coffee table it is absolutely beautiful. Excellent price I had been shopping around. Their customer service is also top notch.

We ordered a patio furniture set and it came very promptly and was fairly easy to put together. The overall quality of the product, I would give a 4 1/2 out of five and a five out of five with customer service

I ordered 2 Zero Gravity Chairs. Always wanted some. Their price was best I could find! They were delivered 2 days after my order! And both chairs were intact and had great workmanship! Very, very pleased! Will DEFINITELY do business w them again! The free shipping was a plus also! You just cant beat this company! Im pretty particular also! So, for me to give 5 stars and all the compliments is highly unusual! Way to go BCP!

I ordered BCP round rustic coffee table and I received it without necessary hardware to assemble it. When I reached out BCP the response I get is they cannot send the hardware or replace the item since it's been ordered via Walmart. Now the coffee table is lying at my house without the hardware. Very poor service highly dissatisfied.

Have bought multiple products off them over the years. The last one I bought was a outdoor futon. It came with two screw holes misaligned. I thought they would send a new piece of the futon. Instead they sent me an entire new one. Told me to keep the other one. Amazing company to deal with. Very happy

Ordered a small kitchen table and 2 chairs. Husband assembled it with no problems or cursing! All parts were LABELED PROPERLY! Product is well made.

Recently I contacted them about one of their products. I found them very present and easy to work with. They should be a model for lots of companies.

I bought a metal raised garden bed from Best Choice Products and didn't open the box right away. Once I opened it and assessed all the pieces I noticed one of the long sides had a bent area on the lip. I immediately started an online chat session with the company to let then know and see if they could send me a new part. The girl helping me was very kind and unfortunately was unable to send a new part as they were out of them. She did offer me a partial monetary refund to keep the item as is. I was bummed but what other option did we have at this point? I accepted her offer and kept the product as is. I was able to hammer out the bent out to the best of my ability and put the raised bed together. Everything seems to be fine and workable so I am happy. Even though customer service couldn't send me a new part they did make it right for me and I appreciate that.

Had an issue with an Elliptical I had purchased that had been in use appx 2 months. When I contacted them, unfortunately it had been greater than 60 days and technically was no longer in warranty. However, after online live chat with customer service representative, I was given the option for a total refund on the purchase or they would send me a new one free of charge. Since I really enjoyed the Elliptical, I opted to have another delivered. Amazingly, within 3 days I had my new Elliptical sitting on my front porch! Definitely they are all about customer service and truly made sure I was satisfied!

Junk products they don't stand behind. Made our first and last purchase from this company! What a waste of money. Save yourself the headache.

I'm in love with the chair. Only reason I am giving 4 stars because the assembly took for 2 hrs. The nails are recommended for the front of the seat piece weren't long enough. Used extra long nails came with it
Most comfortable chair in my lanai. Can easily sleep in there.
Only other thing I can recommend to have a ticker cushions as a future reference.