Best BuyReviews 1,792

If I could rate this as 0 stars, I would. WORST customer service EVER. All we needed was a print out of a receipt, as we bought the laptop on line, big mistake.
Samsung kindly offered us a 1 time fix, even though the wty had expired, but do you think Best Buy would help us out and just print and email us the receipt?
NO, I called many times, each time I either got cut off or left on hold! SUPER frustrating. Finally gave up, absolutely do NOT shop on their on line site, or in the store anymore. My $$ will be spent anywhere else!

Use to be one of my favorite places to purchase electronics etc. I purchased a laptop there and also bought the extended warranty. The lap top stopped working and i had to bring it to them 3 times. Each time they attempted to fix something else. In the end they said it was the motherboard. At this point the warranty was nearly up and they wanted to attempt to fix it a 4th time. I told them this is crazy since the time I bought the laptop I have been going back and forth to geek squad and each time I got it back it was scratched up more and more. In the end my warranty was up and they would not do anything about the crappy laptop. I ended buying a new one else where. DO NOT TRUST THEIR WARRANTY on laptops. I am much happier with Tiger Direct.

Beware that if you order through BESTBUY.com, the products may be sold by third parties. It is a HUGE hassle to return or exchange anything you order online. I made one order (total of 8 items) and realized some were not what I expected. I need to return 4 items, but have to contact 4 different sellers to take care of it. What a waste of time?! I also have to pay to ship them back too! I'm furious that the store will not take back items sold on THEIR website.

TERRIBLE return policy! Only 15 days to return/exchange then too bad if you don't like the product. I purchased a $200 Sony CX220 video camera, got too busy to down load in 15 days (!) and when I did download, I didn't like the quality and the time it took to create a DVD. Their trade in "option" offered a $16 (!) trade in value that I would have to mail in the item, wait weeks, and they would mail me a gift card to their store! I will NOT purchase at Best Buy again. Terrible customer service, terrible policies.

Bestbuy is good website and there are some great deals every Sunday. The deal is even better if you can buy and pay No US Sales Tax. Please check return policy/warranty carefully. Any defective products, you can return or exchange by due date, if is pass the warranty date, it can be very difficult. Customer service can be helpful if you are lucky to deal with good customer service, it can be difficult, if you can deal with the bad one. Overall is positive experience most of time.

It is very good place to buy electronic stuff. Some time, price is cheaper than amazon (include tax). Also support paypal, we don't have to restore our payment information agan.
However, Bestbuy has some issue such as slower restore hut selling product, it will reduce customer's interise on product and website, customer able to buy same product at amazon with 3 more clicks and similar price, if that item which is they wanted is out of stock,.