Best BuyReviews 1,792

BUYER BEWARE. BEST BUY IS DISHONEST. I PURCHASED A Samsung - 25.5 Cu. Ft. French Door Refrigerator AND RECEIVED IT ON 12/05/14.
WHEN IT WAS UNWRAPPED BY THE DELIVERY PERSON IT WAS DAMAGED (NOT BUY THE DELIVERY PERSON). I WAS GIVEN THE OPTION OF SENDING BACK AND GETTING ANOTHER OR RECEIVING A $250.00 CREDIT. I ACCEPTED THE $250 CREDIT. I CALLED THEM ON 12/1914, INQUIRING ABOUT THE CREDIT. I WAS TOLD IT WOULD BE SENT OUT ON 12/19/14. TODAY, 01/03/15, I PLACED ANOTHER FOLLOW UP CALL ON THE CREDIT. I WAS INFORMED BY A SUPERVISOR CARLY THE CREDIT HAS NOT BEEN PROCESSED AND WOULD NOT BE PROCESSED AT THE AGREED AMOUNT. THEY OFFERED ME A $150 CREDIT. I INFORMED THEM I WOULD HAVE NEVER AGREED TO THESE TERMS ON 12/05/14. I ALSO ASKED THEM IF THEY WERE SURE THEY WANTED TO TREAT A LONG TERM CUSTOMER IN THIS MANNER AND IF THEY DID I WOULD NEVER PURCHASE ANOTHER ITEM FROM BEST BUY. THE SUPERVISOR CARLY INFORMED ME THEY WERE SORRY BUT WOULD NOT BE ISSUING THE $250 THAT WAS AGREED TO. DUE TO THE FACT BEST BUY LIED TO ME I WILL NO LONGER DO ANY BUSINESS WITH THEM.

I have not got my psp yet, i called, they only told me that because of bad weather, delivery was slow. Meeeeeeeeeeeeeh

I purchased some items online from Best Buy during Black Friday. On Dec 7 they canceled my purchase. After spending 93 minutes on the phone with them they said the package was damaged at their wearhouse and they wouldn't delivery it to me. I am okay with that, who wants damaged products? But they also would not send me replacements (they are still available) at the Black Friday prices. Terrible results. Bait and switch or disceptive sales practices, either way who wants to do business with these people? They should honor their agreement to sale me what they said they would for the price they agreed upon

Placed an order on Saturday 11/29, order arrived at house on Tuesday 12/02
Regular mail. Great service, order from them all the time. Never an issue.

The one in downtown Dallas is awesome- the people there are always so willing to help you, and you don't feel like you are getting ripped off.

I was always a big fan of Best Buy. You can get some good deals, but you can also pay out of the butt for somethings. Recently, there's been a bunch of things being released for the holidays. Their website specified a max number of units on several of the items I was interested in. I have kids of my own and a few nieces and nephews I wanted to buy for. I purchased the max allowable on I believe 2 items. Order went through fine, but then I got an email stating my order had been cancelled due to quantity restrictions. Why list an amount on the site if you're just going to change it on a whim? I couldn't even place a new order for a lesser amount because they were on back order. Really frustrating and really disappointing. I'll go give amazon my business.

In store pickup is a joke. It would have been way faster to simply walk in and pick up item off of the shelf as opposed to ordering online and waiting in the 1 line for pickup@ customer service (where everyone is returning items and and yelling)

When I needed a new cellphone, I looked at the offerings at Best Buy. I am forced to use Verizon for my rural location. BestBuy had a lower price than the Verizon store and a better warrantee than Verizon!

The BESTBUY store in the Queens Elmhurst, N. Y. mall queens blvd.
Their is one associate in particuliar whom is extreamly rude "kemp" in the pick-up dept.
I went to pick up an item which I ordered and paid for online and entered the store and was polightly advised where to go, I went and stood on line of which their were 3 and "KEMP" walked over and said out loud "you peopl are all over the place, not making eye contact. I voiced it is this department that is all over the place, do you realy need 3 people standing at one register to help one person?
Needless to say, I was first online picked up my order and left, but not after taking his name. I had been their once before making two trips to see the GEEK SQUAD with my laptop only to be told. UHM, I don't know what the problem is but I can look inside for $125.00 but don't guarentee anything.
OKAY, I picked up my lap-top and went elsewhere.
I'll never go to that particuliar store again.

I spend a lot of time on the road and this makes shopping for hardware a pain. I've been let down by the promised delivery times on the Best Buy website several times. The selection is great, and the prices are OK (I don't mind paying more for the convenience of "everything under one roof"), but I'm only willing to use Best Buy for the collect at store option now.

Even then, I've had a few issues with my order "going missing", but usually the staff are helpful enough with this.