Best Buy

Beware. In November 2021 my wife bought me a Furrion - Aurora 43" 4K Outdoor TV for Christmas at BestBuy. She received the TV December 7,2021 and hid from me until Christmas. It goes without saying that I was excited to receive such a nice gift and anxious to set it up in our backyard. Recently I opened the box in preparation of getting it set up. I noticed a bubble on the right side of the TV but assumed that it was on the outer box of the TV. Plugging it in it would not start. Over a few days we tried troubleshooting it. Today the plan was to return it to BestBuy. One last shot. It turned on however, we found that the bubble on the right side was actually a break in the monitor. We returned it to BestBuy. They happily explained to my wife that had she read the fine print she wouldve known that she had 72 hours from the day she picked it up, December 7,2021, to file a claim. In other words, we are left with $1,300.00 worth of garbage. The manager, Daisy Lopez, kindly gave us *******289 to explain and maybe they can "make an exception". Of course their response was to talk to the store manager to see if she will make an exception. In simpler terms, they gave us the runaround. I have cancelled my credit card with BestBuy and will no longer shop there. I am constantly encouraging people to support local stores and not rely exclusively on online shopping like Amazon. However, this store proved me wrong. Not once has Amazon not corrected any defective merchandise. I believe they operate with a higher sense of integrity. My advice to you, If you are going to buy something from BestBuy, read the fine print, check it right away (including gifts for someone else) or, if you think you will not use it within 72 hours, have the store open for you and test in front of you. If not, you can end up with $1,300 worth of garbage.

Follow-up: Just when I thought I had BestBuy all wrong they offered assistance. The result, BestBuy was able to broker for us sending the TV back to the manufacturer, at our cost. Then the manufacturer will assess the damaged TV BESTBUY sold to us and fix it, at our cost. Now if any of you have tried to fix a TV you know that it is usually cheaper to buy a new one versus having it repaired. After fixing it at our expense we will have to pay to ship it back. BestBuy has arranged to have us pay, I estimate, another $1,200 to $1,800 for the $1,300 pile of trash they sold us. My only negative, BestBuy did not offer kissing me while they screwed me. Would have been decent of them to at least offer a peck on the cheek. Look, anyone reading this I am not suggesting you to steer clear of BestBuy, but again, if you do not think you will be able to test the product within 72 hours, have them open and test the product in front of you before you leave the store. I will continue warning people so they do not end up with $1,300 of garbage. My wife works 15-16 hour days at a hospital, last shift on a covid-19 floor, so she could get me this TV. I am truly grateful. She is heartbroken. I told her we will buy another TV via Amazon as she initially intended. Amazon's integrity is outstanding.

BestBuySupport I ordered a TV on Black Friday. I scheduled delivery/install at the same time. I got a text 10 days later asking me to schedule an installation appt. I called and said I had one. The rep told me they sold me a TV that they didn't actually have in stock-and I can expect it in APRIL! I told her that was unacceptable and her solution was to BUY ANOTHER TV! I asked if the Black Friday discount would be approved. She said NO!. After I had a fit, she said, oh wait I just saw something I've never seen-hold on…ok we can deliver on____ (which was a few days later). Ok. Took the appointment. It was cancelled and rescheduled for a day I did not consent to. The next appointment I was *******@an hour before THE EIGHT HOUR delivery window to be told no one could come out bc of the weather-it was not snowing or raining soooo…. Today is the most recent appt. 15 min before the window was to close, I called the delivery service. The tech can't be reached bc HIS VM IS FULL AND HE DOESNT UPDATE HIS TIMELINE so they have no idea where he is. The tech called me 45 min later to *******@me that he's an hour away and the Best Buy will be closed when he gets there so he can't even pick up the TV and be late to the appt!
BEST BUY YOU ARE THE ABSOLUTE WORST…Your third party delivery and installation service SUCKS (but the service reps on the phone are wonderful!). BEST BUT, YOUR OWN CUSTOMER SERVICE SUCKS. YOU CHARGE $200 FOR INSTALLATION AND CANT BE BOTHERED TO ACTUALLY CHECK DETAILS LIKE STORE PICKUP HOURS. Every time you reschedule, I lose valuable time at work. But I've already paid for everything-TV, service, wall mount-so you really have me over a barrel and I'm sure you know that. I will never purchase from or recommend your store again. And I plan on posting this on every available outlet I can find.

I am not going to buy anything again from Best Buy. Very very poor order and delivery status! I received a message 16 hours ago that my order was ready for pick up in one hour! I went to pick it up 6 hours later and was informed it was not at the store yet! Six hours later it is not there yet... I called and was told on a recorded message it was on its way- 2 hours ago. Very very dissatisfied with Best Buy...

Pas de réponse, pas de respect! Le client n'a jamais raison chez Best Buy. Je suis déçue de leur service.

Let me start by saying the total tech people are all from another country cant understand them.
These are the folks on the phone not service $#*!s
Made a appointment to get my new tv installed and today came and no total tech people.
Called best buy after 25 minutes of waiting get connected with a guy out of Pakistan i guess cant hardly understand him.
He found my appointment for today but whoever set it up never sent it in to worst buy (not best buy)
So made another for next week told him i was going to return tv and cancel total rip off not total tech lol
I will cancel my total tech after they install this tv.
Its not worth the money for the headache you get with this $#*!ty company.

WORST NIGHTMARE EVER! Drop off my camera for repair under warranty I bought when purchased my camera in 2019, drop off to store and signed it over to them on Nov 14,2021. It's now January 2022! No updates on repair or where My camera even is. LOST?! 9 trips up to the local store with no responds or solutions to fix or update me. Last the store manager can only see is was received by their repair center on Nov. 20th, 21. Total of 6 calls and 8 hours later to corp office They say can't help me either and clearly don't know what to do! They have NO phone number to the repair store to give me, no address to give, and no updates and no higher person to speak with! No solution. Been going in circles for 3 weeks! To the point this evening the corp person I was speaking to told me they were closing and I'd have to now call back again in the morning after being on the phone for 1 hour 38 mins and he had to go! I'm furious and upset and sad! That I've got no where and they have literally lost a 3k camera! WOULD NEVER GIVE BEST BUY YOUR BELONGINGS! They apparently have such a bad tracking system they can't give me nothing to help with this! Sad when even a manager and a corp supervisor are lost for words but still no solution! Literally sending email to local news for HELP to get refunded my camera that they have clearly LOST it!

If I could give less than one star I would. I received both a text and email from Best Buy reminding me of my new dishwasher install today between 7am and 1 pm. I took the day off from work, as I was quoted a ridiculous 6 hr. Span for an install window, as opposed to the normal 4 hr. For most companies. At 7 am I was ready for install and called Best Buy to see where I was on the list. When you call customer service now, you are routed out of country and cannot directly reach any of the stores. I spoke with someone in the Phillipines that informed me they would try to have dispatch call me. No call. I called back again at 9:30 am and was told I was on the list but they couldn't pin point the exact time. Again, this was a third party handling Best Buy's calls out of the country. I called yet again at 11:30 am and left another message with the customer "out of country" service for Best Buy.

It is now 11:35 and I just received a phone call from "Precision Appliances" who informed me they were sorry, but my technician did not come in to work today. They stated they just noticed I was on the install list for Best Buy. I am BEYOND angry at this point. Not so much that my diswasher is NOT being installed, but that Precision Appliances, who is the hired contractor to install all of Best Buy's appliances, did not have the foresite or courtesy to call me in the morning to let me know the tech had not come in. They could have at that point, easily rescheduled me. Instead, I took a day off work waiting for my appliance that never showed up. Plus I made 3 calls to try to find out what was going on sitting on hold for up to 30 mins to speak with someone.

Generally I have been very happy with the Geek Squad's computer and TV installation as they come directly out of the store, but this has been a complete NIGHTMARE experience for me. If you are considering purchasing an appliance from Best Buy... reconsider. The customer service is horrific and you are unable to call the store directly for help. Meanwhile, I still do not know when my applicance will be delivered. Upon calling the Best Buy customer service line for now the 4th time... I was informed I am no longer on the schedule but they would be happy to reschedule me out in two weeks at their first available appointment...

My wife came in to best buy and wanted to purchase 2 pairs of samsung earbuds from then but she specifically asked the sales employee if she could exchange them if they're defective. Employee said yes without any issues even though the sale was through samsung but had to be picked up at that best buy location. She asked before the purchase and when she picked both pairs up, one of them were defective so she went back to best buy to exchange them for another pair and manager said that we would have to go through samsung. Manager said that we will train their employees better on the policies and simply apologized. This is the last time we will be shopping there. The worse experience to date.

On 12/10/2021, I ordered a Samsung electric range and cord for Best Buy in Yuma, AZ for $850. I only placed this order after being guaranteed that it would be delivered on 12/23/2021. I received several emails stating that my order was on the way. On 12/23/2021, I received a call from Best Buy and was told that they did not have my range, didn't know where it was or if it would ever come? I panicked and went to the store. I was then told by a Manager that they didn't know what happened and had canceled the order. I was told that I would receive a refund in one (1) business day for the range and that the cord had to be placed back into stock for me to get a refund. I went home livid. Then I started doing research on Best Buy's return policy and learned that it actually takes 7 to 10 business days. I panicked because I needed this money for Christmas. I called Best Buy's customer service department 3 times and was told everything from I canceled the order which I did not, Chase debit cards don't work at Best Buy (they had no problem withdrawaling the funds), to if you are that unhappy sir, shop somewhere else. I reported the situation to Chase who is going to resolve the issue for me. Bottom line, if you buy from Best Buy and have an issue, Good luck, they are not going to help! I will NEVER shop there again

I had ordered a refrigerator from Best Buy and when it came, it had a large dent on the side. After speaking with the delivery men, they called a Best Buy agent who confirmed that I would get a $75 refund added back to my credit card. They said I would receive a call from an agent in a couple of days. I never did so I called customer service. After running through the situation with them, they confirmed that I would get the $75 refund back on my credit card and that I would see it in my next billing cycle. Instead, some weeks later, I received a gift card. I don't want a gift card. I see this as making me spend more money on Best Buy products instead of giving me back my money that I spent on their defective product. So, I called customer service again. I had to re-go over my situation several times for something that should be pretty simple. I want the money refunded to the credit card that I used instead of a gift card. After wasting a lot of time on this, I was told that they could cancel the gift card and that I would receive a call within 24 hrs regarding my credit card refund. Knowing how this went last time (someone promising me that I would receive a call and then never receiving it), I asked for a phone number I could call if I didn't receive the call or a complaint ID I could have for tracking purposes. I didn't want to lose the $75 I currently had. Instead, they hung up on me. Wow... I have never had such an unprofessional encounter with a big retailer before. Will never shop at Best Buy again.

I ordered a treadmill from bestbuy.com. They committed to delivery on Dec 2. I canceled appointments to be at home during the 12 - 8pm window. I called. They said it was coming. Online portal said it was coming. No show. Scheduled again for Dec 22. Same story happened AGAIN. These guys have a serious process failure. I canceled the order after they stood me up twice.

Best Buy covers their real feedbacks!

*****If you want to see the thousands of negative feedback that Best Buy have, go to ***Trust Pilot Reviews***.

No reps, no supervisors will take account for their problems that this big chain store has. You will never see your money again! I went throug 24 people from reps, to supervisors, to waiting on hold for along time to get hung up on a few times, to finally getting an email stating I will not get a refund even though it was an employee of Best Buy who wrote my address wrong for my item to be delivered. They will blame UPS and also you for what went wrong. I will never ever ever shop at this place again, and I will make sure I will let my family and friends know as well.

I will never see $4,000 worth of items I've ordered that I needed. As they closed the investigation when I asked months ago to fix the problem to be escalated. Nothing was done.

My husband and I recently visted the Best Buy store in Humble, Texas. We purchase a refrigerator and TV. The sales consultant was charning and very good at helping us spend our money. He was so helpful that he decided to write a check that he could not cash. He told us that he would notate in our account so we would not have to pay for the installation kit for the TV to be wall mounted with the wires going through the wall instead of being visible. To our surprise, the installation team called us not only requesting that we pay the fee prior to installation, the consultant notated in our account that we would pay the fee on installation day. This was total OPPOSITE of the commitment that the Best Buy Consultant made with us. Ironically when attempting to speak with the consultant, he was on vacation. When attempting to speak with the consultant's supervisor, I was talked at and told that his employee does not lie, and it was a miscommunication. His code of ethics was to solve the miscommunication by punishing the customer. The options given was we could purchase the service, not purchase the service, or take our business elsewhere. That does not seem in line with the advertised Code of Ethics from the Best Buy CEO. Although the supervisor's demeanor was pleasant, he was TOTALLY dismissive of fault and not open to rectifying it. At the end of the conversation, he also felt the need to exert his authority by telling me, the customer, that no one EVER reverses his decisions. It is sad and unsettling that after being a loyal customer for 20+ years, I was basically told to shove it and no loyalty was given to me, one of the people that pays his salary.

My items were delivered to the wrong address and yet they want me to call local authorities to get a STOLEN item. The item was not stolen, I have proof it was delivered to the wrong address. I have coordinated with their customer service but the experience was horrible. Why would I call local authorities for the wrong delivery? Worst they keep insisting to call local authorities. I have provided proof but they won't accept it and insisted it was stolen.

Ordered installation, LG TV and wall mount. The wall mount was to delivered two days after the order a week before installation. Wall mount never showed up. It's December 7th. It still hasn't shipped. I canceled everything else on the day of installation. The installers showed up for hours early then scheduled. Try to call them. No response. Called customer support. They said they would be there at 4:00 at their scheduled time. 4:30 no show. I look online in my order has been rescheduled because there's no TV available. I was not contacted. I contact support again. They said they had rescheduled cuz there's no TV I said. How's that possible? They had a TV for me earlier in the day. She calls them and said it's broken. The next TV's not available. Probably for a month. Worst company ever. Still haven't received my wall mount and now credit card wants to charge me. Please go to Amazon

Absolutely terrible experience. Had this new range ordered in advance for delivery, got confirmation of appointment, all set.
On the day of delivery they cancelled the appointment, didnt call/no notification, when i called back, i spend 2 hours trying to figure out and the best solution they could offer was to reschedule in 2 weeks time! Wtf. I removed my existing range to make way for the new one and now i have nothing...

This has been an absolutely disappointing and frustrating experience.

I spoke to both Best Buy and FedEx at least 2 times about delivery of my $2,000. Computer. Was assure that the deliver of my computer required a signature by both. Best Buys phone system is designed to push you off and not let you speak to a live person. Then they can't answer any questions, then they can't transfer to the right people who can. Extremely rude customer service and they have no resources to resolve ANYTHING. I waited at home for delivery of a computer that never came - even though the FedEx tracking said it was out for delivery to me. Then the status was changed to delayed on the next day... As of 1 hr before delivery, it still said "delayed". They left it at my front door without signature or any safety consideration at all. I will be returning this computer unopened and never buy again online from Best Buy or if I can help it delivery through FedEx.

My aunt in canada bought a Samsung s9 refurbished and it served me well for the 2 years, I had it. I have really good experience with the products and service