Best Buy

I tried to purchase CD's through bestbuy.com. When I placed the order, the product description made NO mention of the item being on backorder or being unavailable. Later on I get an e-mail saying that the item is backordered. I then received another e-mail saying my order was being cancelled. I clicked on a link at the bottom of that e-mail that said "contact us by e-mail" and sent a message asking very specific questions about the product itself thinking I would wait and order it through them again later. When I received a response it did not address any of my questions; it was clear that they didn't even read them. That was the first and last time I used bestbuy.com. If they can't do the simple task of reading an e-mail I do not know if they would be able to do the more complicated task of completing an order so I won't take any chances with them. I would have given them a "$#@!", but the fact that they went throught the trouble of setting up an automated e-mail response for the masses gives them an extra point.