Best Buy

Our reviews are monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Reviews

Write a review
3.0
Reviews 1,792
5 Stars
29%
4 Stars
14%
3 Stars
8%
2 Stars
7%
1 Star
43%

France
9 reviews
18 helpful votes
Follow Delia S.
Unfollow Delia S.
Share Review
Report Review
Overpriced merchandise
October 7, 2012

Overpriced merchandise. Ended up leaving our purchases because they just won't stop trying to upsell. Dumped the items and went to Fry's. Best buy is too difficult to buy from especially if you are wanting a good deal.

Date of experience: October 7, 2012
Texas
1 review
2 helpful votes
Follow dfs a.
Unfollow dfs a.
Share Review
Report Review

The representatives hang up your phone and did not tell the truth when you cancel your service.

Date of experience: October 5, 2012
Canada
7 reviews
15 helpful votes
Follow Becca M.
Unfollow Becca M.
Share Review
Report Review
I tried buying a laptop here twice
October 4, 2012

I tried buying a laptop here twice. Both times it was too difficult to buy so I bought elsewhere.

On the HP I was buying, they insisted they removed virus and other stuff from it and I had to pay an extra $100.00 plus for their work... it was a brand new laptop, they must think we're dumb.

Then we tried buying our MacBook from them and the same thing happened. They said they only had opened ones that they took viruses and spyware out of and we had to pay almost $150.00 extra, seriously!

We said no and then they threatened that they have to put the viruses and spyware back into the computer, really? Lol

See ya! We ended up just going to buy the HP at Tiger Direct and we bought our MacBook from Apple.

Best buy is just a big complicated ripoff with rude staff to boot.

Date of experience: October 4, 2012
Georgia
10 reviews
11 helpful votes
Follow Marie E.
Unfollow Marie E.
Share Review
Report Review
I like the online ordering
September 10, 2012

I like the online ordering. Good site and good layout.

Date of experience: September 10, 2012
Illinois
11 reviews
21 helpful votes
Follow Tom S.
Unfollow Tom S.
Share Review
Report Review

Easy to shop and navigate through the website, always satisfied with the customer service, my wife loves to shop there. Not going to another store for electrical devices

Date of experience: January 8, 2012
North Carolina
2 reviews
3 helpful votes
Follow James W.
Unfollow James W.
Share Review
Report Review
Fast shipping and FREE!
December 6, 2011

Fast shipping and FREE! Got a tv for $300 off retail price. Excellent!

Date of experience: December 6, 2011
California
1 review
2 helpful votes
Follow David K.
Unfollow David K.
Share Review
Report Review

I have made many different purchases through Best Buy online. Everything I have ordered has come when they said it would. Their deals have always been right. They have an excellent service department. If necessary they have plenty of stores to go directly in person. They might not be the very cheapest but they are usually fair. Especially, if you keep your eye on the daily and weekly deals. For instance the new 17" Mac book Pro w/ Intel core 7 is about $150 cheaper than through the Apple online store.

Date of experience: November 9, 2011
California
3 reviews
3 helpful votes
Follow Susan J.
Unfollow Susan J.
Share Review
Report Review

This place is good and a very helpful people.

I came to fix my laptop and they have a resonable price and gave me free anti virus for my laptop.

Thanks bestbuy!

Date of experience: October 27, 2011
Maine
7 reviews
40 helpful votes
Follow Penny B.
Unfollow Penny B.
Share Review
Report Review

Well I can say that when I need something for computer/stereo/ipod etc. I know they will most likely have it for me:)

They are helpful & Great Customer service is what I have received from them.

Thanks BEST BUY I am glad your still in business!

Date of experience: October 21, 2011
New York
16 reviews
46 helpful votes
Follow Rita K.
Unfollow Rita K.
Share Review
Report Review

They have a lot of items. But the fact that they try to trick you into buying useless warranty is just crazy

Date of experience: October 16, 2011
Pennsylvania
9 reviews
63 helpful votes
Follow Gary S.
Unfollow Gary S.
Share Review
Report Review

Best buy is alright, Im not a fan of their easy tech's and their sales tecnique but most stores do that. Sometimes target has better deals.

Date of experience: August 2, 2011
Virginia
39 reviews
232 helpful votes
Follow Hope M.
Unfollow Hope M.
Share Review
Report Review

Good overall experience with the geeksquad people. Guy was geeky just like they advertised. He hooked up my wifi network in no time and showed me how to sign on for future laptops and ipad. He even showed me how to change my password for the wifi later on if I wanted to change it. Not sure I will remember how to do that though. Nice not having to rely on friends to come over and do this for me.

Date of experience: June 16, 2011
Washington
15 reviews
74 helpful votes
Follow H K.
Unfollow H K.
Share Review
Report Review

BEST BUY WILL NOT HONOR THEIR EXTENDED WARRANTY. Best Buy sells me an extended warranty and then WONT HONOR IT. I called the toll free Geek number and was given a phone order number and told the part will be shipped to my home in 8 to 10 days. Eight days later I get an email from the corporate Geeks telling me to contact the manufacturer.

I call the manufacturer. They say they have nothing to do with Best Buys extended warranty. I call Geeks again, they tell me to tell my local store to order the part. The store hasn't a clue. They tell me they can't. Only corporate can. I have been sent back and forth every time I call. This has been going on for 43 days!

I don't know about the rest of you, but I stopped buying at Best Buy. I just bought my iPad2 and a couple other things elsewhere. I would have liked to use my accumulated Best Buy rewards but I'm not willing to go through this with any other purchase.

Date of experience: May 23, 2011
Texas
268 reviews
1801 helpful votes
Follow T N.
Unfollow T N.
Share Review
Report Review

I recently purchased a couple things for my iPhone through Best Buy - I realize I could have just driven a few miles there but there's never a guarantee that the story will carry what I need. Purchasing through bestbuy.com is easy, and I think the site is pretty well organized and easy to navigate.

Date of experience: April 27, 2011
Alabama
16 reviews
76 helpful votes
Follow Jasmine M.
Unfollow Jasmine M.
Share Review
Report Review

The website is okay and much easier to use. It's way better than shopping in the store where a lot of times the sales people will be hanging out together and ignoring the customers or just walk on by like they are busy.

Easy to search and find what you want, but sometimes the resutls are confusing. Like it'll show two DVDs that look identical, but one has a really high price on it, but it's nothing special.

Date of experience: April 6, 2011
California
7 reviews
30 helpful votes
Follow Cindy M.
Unfollow Cindy M.
Share Review
Report Review
We recently bought a computer at Best Buy
February 10, 2011

We recently bought a computer at Best Buy. The price was marked at about $700.00, which was a fairly good price considering the features. What was frustrating is the salesman tried to sell us so many different warranties and service contracts. We really weren't interested and he made us feel like we were making a terrible mistake. We did purchase a few hundred dollars worth of services, including their virus scan. The computer is great and the store was nice. I just was not expecting the forceful sales tactic. If you need certain services to guarantee the life of the computer, they should include it in the cost.

Date of experience: February 10, 2011
Washington
27 reviews
165 helpful votes
Follow gary b.
Unfollow gary b.
Share Review
Report Review

Website is ok, however, I have a beef with the store. My mother and stepfather went there to get a new home computer, and the salesman took them for a ride. They ended up having to wait nearly a week while the "geek squad" installed antivirus software on it that the salesman said was a must. To top it off, they also cam home with an UPS big enough to run half a city block in a power outage. I am not a fan of companies that try to take advantage of people looking for newer electronics that don't know what is what.

Date of experience: February 4, 2011
New York
14 reviews
46 helpful votes
Follow Amy M.
Unfollow Amy M.
Share Review
Report Review
I love Best buy
December 20, 2010

I love Best buy.

All my orders have been Great.

My mom Bought me a eee pc Netbook It messed up after one month i bought it back to best buy thinking i was going to have to pay them to fix my Net book but i was WRONG. They Fixed it free and it works great.

Recently i bought my boyfriend a flat screen t. V the price is great and it has the best reviews. We haven't tried it out yet because its for Christmas but i kmow i won't be disappointed.

My point to this review is i love Best buy i always find what i need and i am always happy

Thank You best buy.

Date of experience: December 20, 2010
Indiana
11 reviews
35 helpful votes
Follow Michael T.
Unfollow Michael T.
Share Review
Report Review

Easy site to navigate, at times has better prices than in store, never had any issues.

Date of experience: October 13, 2010
South Carolina
4 reviews
3 helpful votes
Follow msmo o.
Unfollow msmo o.
Share Review
Report Review
Cd came on time...
August 11, 2010

Cd came on time... shipping charge plus taxes could not believe it how much it came out to be.

Date of experience: August 11, 2010