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Overpriced merchandise. Ended up leaving our purchases because they just won't stop trying to upsell. Dumped the items and went to Fry's. Best buy is too difficult to buy from especially if you are wanting a good deal.
The representatives hang up your phone and did not tell the truth when you cancel your service.
I tried buying a laptop here twice. Both times it was too difficult to buy so I bought elsewhere.
On the HP I was buying, they insisted they removed virus and other stuff from it and I had to pay an extra $100.00 plus for their work... it was a brand new laptop, they must think we're dumb.
Then we tried buying our MacBook from them and the same thing happened. They said they only had opened ones that they took viruses and spyware out of and we had to pay almost $150.00 extra, seriously!
We said no and then they threatened that they have to put the viruses and spyware back into the computer, really? Lol
See ya! We ended up just going to buy the HP at Tiger Direct and we bought our MacBook from Apple.
Best buy is just a big complicated ripoff with rude staff to boot.
I like the online ordering. Good site and good layout.
Easy to shop and navigate through the website, always satisfied with the customer service, my wife loves to shop there. Not going to another store for electrical devices
Fast shipping and FREE! Got a tv for $300 off retail price. Excellent!
I have made many different purchases through Best Buy online. Everything I have ordered has come when they said it would. Their deals have always been right. They have an excellent service department. If necessary they have plenty of stores to go directly in person. They might not be the very cheapest but they are usually fair. Especially, if you keep your eye on the daily and weekly deals. For instance the new 17" Mac book Pro w/ Intel core 7 is about $150 cheaper than through the Apple online store.
This place is good and a very helpful people.
I came to fix my laptop and they have a resonable price and gave me free anti virus for my laptop.
Thanks bestbuy!
Well I can say that when I need something for computer/stereo/ipod etc. I know they will most likely have it for me:)
They are helpful & Great Customer service is what I have received from them.
Thanks BEST BUY I am glad your still in business!
They have a lot of items. But the fact that they try to trick you into buying useless warranty is just crazy
Best buy is alright, Im not a fan of their easy tech's and their sales tecnique but most stores do that. Sometimes target has better deals.
Good overall experience with the geeksquad people. Guy was geeky just like they advertised. He hooked up my wifi network in no time and showed me how to sign on for future laptops and ipad. He even showed me how to change my password for the wifi later on if I wanted to change it. Not sure I will remember how to do that though. Nice not having to rely on friends to come over and do this for me.
BEST BUY WILL NOT HONOR THEIR EXTENDED WARRANTY. Best Buy sells me an extended warranty and then WONT HONOR IT. I called the toll free Geek number and was given a phone order number and told the part will be shipped to my home in 8 to 10 days. Eight days later I get an email from the corporate Geeks telling me to contact the manufacturer.
I call the manufacturer. They say they have nothing to do with Best Buys extended warranty. I call Geeks again, they tell me to tell my local store to order the part. The store hasn't a clue. They tell me they can't. Only corporate can. I have been sent back and forth every time I call. This has been going on for 43 days!
I don't know about the rest of you, but I stopped buying at Best Buy. I just bought my iPad2 and a couple other things elsewhere. I would have liked to use my accumulated Best Buy rewards but I'm not willing to go through this with any other purchase.
I recently purchased a couple things for my iPhone through Best Buy - I realize I could have just driven a few miles there but there's never a guarantee that the story will carry what I need. Purchasing through bestbuy.com is easy, and I think the site is pretty well organized and easy to navigate.
The website is okay and much easier to use. It's way better than shopping in the store where a lot of times the sales people will be hanging out together and ignoring the customers or just walk on by like they are busy.
Easy to search and find what you want, but sometimes the resutls are confusing. Like it'll show two DVDs that look identical, but one has a really high price on it, but it's nothing special.
We recently bought a computer at Best Buy. The price was marked at about $700.00, which was a fairly good price considering the features. What was frustrating is the salesman tried to sell us so many different warranties and service contracts. We really weren't interested and he made us feel like we were making a terrible mistake. We did purchase a few hundred dollars worth of services, including their virus scan. The computer is great and the store was nice. I just was not expecting the forceful sales tactic. If you need certain services to guarantee the life of the computer, they should include it in the cost.
Website is ok, however, I have a beef with the store. My mother and stepfather went there to get a new home computer, and the salesman took them for a ride. They ended up having to wait nearly a week while the "geek squad" installed antivirus software on it that the salesman said was a must. To top it off, they also cam home with an UPS big enough to run half a city block in a power outage. I am not a fan of companies that try to take advantage of people looking for newer electronics that don't know what is what.
I love Best buy.
All my orders have been Great.
My mom Bought me a eee pc Netbook It messed up after one month i bought it back to best buy thinking i was going to have to pay them to fix my Net book but i was WRONG. They Fixed it free and it works great.
Recently i bought my boyfriend a flat screen t. V the price is great and it has the best reviews. We haven't tried it out yet because its for Christmas but i kmow i won't be disappointed.
My point to this review is i love Best buy i always find what i need and i am always happy
Thank You best buy.
Easy site to navigate, at times has better prices than in store, never had any issues.
Cd came on time... shipping charge plus taxes could not believe it how much it came out to be.