Shari's BerriesReviews 2,115

My husband ordered Shari's Berries for our anniversary. Once we received notification they were delivered but could not find a delivered box, called customer service and they realized they were shipped to a randomly different address, in a different state. Customer service said she'd reorder, with a delivery date 2-3 days later. We received. The berries were mostly very small, half were 1/3 of the way green on each berry, hard and bitter, the other half were mushy with brown rotten spots. We called to complain and explained how bad the berry quality was. Customer service said she would reorder, and we should receive in a few days. Once they again failed to arrive, we called and found out they did not process the replacement order. Ordered a third time, having to wait another week for arrival. The berries were the same quality as the first time, even smaller in size, half green and no sweetness to them, the other half mushy with brown spots. We also left a survey with the company after the first order, and no one has reached out. EXTREMELY DISSATISFIED with this company experience all the way around. They did not offer a refund. After a total of ordering three times, the second order was still disgusting. I would understand if this was "off-season" for strawberry quality, but the price should absolutely reflect "off-season". Paying $68 for a dozen of plain chocolate dipped strawberries is outrageous, and especially when they are such poor quality. I would not recommend this company to anyone for this waste of time and money.

I ORDERED ON LINE, PAID ADDL TO HAVE THEM DELIVERED ON A SAT BEFORE HER BIRTHDAY.
THEY ARRIVED THE FOLLWING MONDAY, ICE WAS MELTED, BERRIES WERE SOGGY.
VERY EMBARASSING TO SAY THE LEAST AND OUT 100.00 TO BOOT. I CALLED CUSTOMER SERVICE, THE LADY SAID SHE WOULD HAVE TO CALL ME BACK. CHILD CRYING IN THE BACKGROUND, AND SOUNDED AS IF SHE JUST GOT OUT OF BED HERSELF. I ALSO DID NOT GET A CONFIRMATION OTHER THAN MY CHARGE TO MY CREDITI CARD.

Ordered strawberries, brownie truffles and mini cheesecakes. Supposed to arrive Christmas Eve. Got strawberries, was told the rest of order would arrive tue. Was for a gift. Never received. Had to argue for refund. Won't order again.

I ordered berries as a holiday treat for my grandparents. These arrived a day late (with it being the holidays and considering the crazy winter weather I was honestly surprised they didn't come later.) Made in Florida, yet for some reason needed to be transported to Indiana (delayed there) before being delivered to South Carolina a day late. That's on FedEx, but frustrating nonetheless. The berries were negligently prepared and looked nothing like how they are advertised. My grandparents sent me a picture and I was so disappointed. And for $80!? No thanks. My three-year-old nephew could have made these, packed them up in his wagon, and walked them the 400+ miles to my grandparents' house and they would have looked better. After much back and forth with customer service (and letting them know I wouldn't hesitate to dispute the charge with my bank) they're issuing me a full refund. Don't take the coupons, people! Demand your money back!

Shari's big California strawberries used to be dipped to perfection. Shari is now just a sold Name - to 1800flowers who lets local providers try their hand at berry making. Tiny, not too ripe berries are dipped messily. There is NO way these were made in a professional facility. ++++++++++++++

Likely some local florists kid made them. Not trusting these to eat, They are all in a small extra fridge. Offered to drop off if they would tell me who made them.

They said they could not tell me who made them.

So disappointed with my holiday order, strawberries were much smaller then a previous order and they came without stems so the presentation was not as expected. Not worth the price.

I ordered 24 Christmas decorated berries to be delivered to Tacoma on 12/23. My order was placed on 12/6/22. They shipped the berries from CA on 12/12/22,11 days of transit and delivery time with the worst shipping company in the US, FedEx. On the day of expected delivery, I get an email telling me of a delay. I pull up the FedEx tracking to see that the order has been delayed in CA since 12/21.

First problem, how fresh can chocolate covered strawberries be after 11 days of shipping? Secondly, they tell me on the day of delivery that the shipment is delayed. After chatting with customer service for 30 minutes because the CSR was either watching TV or handling several pissed off customers, I get an offer of a "new" delivery date and $20 off my next order. Lol! What "next order!?!"

After pulling up some reviews, I see now why I shouldn't have ordered these in the first place.

I received someone else's order today and they received mine. We are 15 miles apart and in two different towns. Can't reach customer service (except in the Philippines) Two years ago the order was left outside, I have a screened porch, in the rain and the squirrels ate them. This year out in the grass and no number to call the delivery people.
I wouldn't recommend this company,ever.

Prices tht reach nearly scalping levels. Do not order from this business, they will rip you off with low quality berries, absolutely not worth the cost in any way. Please do your spouse a favor and buy them literally anything else.

I have been on the phone with customer service for 3 days 45 minutes each day and still have not resolved the issue. I ordered chocolate covered strawberries and pretzels. The strawberries were delivered to my mom but no pretzels. When I call its never resolved. They ended up delivering the pretzels to the wrong address and I'm still trying to get them shipped to my mom. I paid $99 for these items and have gotten nothing but incompetenrt people from this company. Not planning on doing this again.

I recently ordered a box of chocolate covered strawberries for boss. They were supposed to look like reindeer. They looked deranged! It literally looked like a child had done them. I was so embarrassed! Not only that but they failed to deliver them to the correct address and left them in a doorway overnight! I will never order from them again.

I placed an order online, or so I thought. Never got a confirmation number. When I went to order a 2nd order I was being charged for shipping after I already paid for the "Passport" for free shipping with first order. Called customer service 3x because they dont speak or understand English. Couldnt find my order for the strawberries, just the order for the "passport" for free shipping that was placed at the same time. Never got a resolution and no clue if my order exists because of the language barrier. Wont order from this place again. I cant provide a proof of purchase as requested because customer service cant get thru a conversation or understand what Im asking, or spelling of my name. They constantly ask for an order number when I have told them repeatedly that I never got the confirmation after I paid. Then they said it could take up to 48 hours to get a confirmation. There was a recoding to leave a survey after the call but they wouldnt hang up for me to leave the survey. Terrible customer service

Ordered several hundred dollars worth of berries.
They missed the delivery date.
Claimed they could not provide a refund because the order was being "processed" even though they missed the delivery day.
When contacting them you get a call center on the other side of the globe who literally asked me "what time is it there?". Time of day was irrelevant because they were more than 24 hours late and the event had past.
Still waiting for them to provide a refund.
Avoid this company.

The order was supposed to be delivered to my boss on Saturday and it still hasn't arrived. Buyer beware.

I purchase everything online and I know when I am getting reasonable service. This company has the worst customer service that I have EVER experienced EVER! I wish I could do negative stars!

I ordered flowers for same day delivery. After 6 hours i called. They told me they coyldnt deliver today so i asked for a refund. 5 minutes later i get a text message the order was delivered. So i called again. That person told me it was delivered and my refund was still getting processed because of the trouble. 2 hours later the person that was suppose to receive the flower told me she didnt get anything. So i called again. After 30 minutes the person told me it was delivered to the adress. I told him to call the flower show. Which was closed by that time. Next day i call again. Same answer and i had to request 3 times to call the shop which never picked up the phone. Over an hour later i still have a email aboit the cancelation or do i know where the flowers are at. And they said the day before after 24 hours i receice a email. So at this point i have no flowers and no money.

For our fourth anniversary my wife sent an assortment of strawberries to me. First order was not what she ordered so they sent another dozen. We received very small strawberries and four of them had gone bad already. We won't be ordering from them again.