Shari's BerriesReviews 2,115

Order for my co workers for Valentine's Day when it arrive I was disappointed paid to separate shipping for two boxes of strawberries going to the same place what a rip off when I opened the box wasn't impressed at all nothing like the pictures they were average size berries covered with chocolate that's all you could get 3times that amt if you purchase from a supermarket and drizzle chocolate on it for way less spen 80bucks not worth that at all maybe $20 please save your money

I would of included a picture but I never received my Shari's Berries. They were supposed to be here today but here it is after 6 o'clock never received the berries so I will be calling to get a full refund from these quacks. I should have done a little research all they have is complaints no good rate was for this company that's my fault. I know they've changed their name once so that's how they keep getting over on people will won't happen to me no more stay local. So don't waste your time ordering from this sorry sorry company.

I ordered on time got confirmation email, paid extra for shipping to get it ahead of time and didn't receive anything. Called customer service and for my surprise they didn't speak English or Spanish. I tried to get information but got hang up. Finally someone pick up a phone that spoke a little understandable English and gave me tracking number. Waived my shipping and guaranteed that I would received it on the 14 in the morning. It was 1:00pm and my wife still didn't received anything. So I finally got to call to request the full refund. A complete waste of time and money. Worst customer service ever they should try to sell their products where they have the customer service!

Did not show up on valentines day like it was supposed to. They refused to discount the order at all for the extreme failure on their part, so I cancelled the order only for them to charge me 5% cancellation fee. So I ended up coming home with nothing for my wife when I was expecting to look like Casanova. I hope they go out of business and with service like this I'm sure they will soon enough. Also, the Chinese customer service agent should at least try and learn to speak English clearly as I could not understand much of what she said, and she came off sounding extremely rude. WORST VALENTINES DAY EVER, THANKS

I ordered a Valentine's gift over a week before February 14. It was a 79$ berries ND flowers with a 20% discount after all the upchargers were added. The vase for flowers an additional 15$ for assured delivery on the 14th 10$ for delicate care after all said and done added up to 130$? Anyways still went through with the purchase because I love my wife but then Valentine's day happened and these people didn't deliver. I tried calling the only way possible to get answers 3 times I waited on hold for ever for a lady to answer with very broken English and muffled vocals. These representatives could not communicate what so ever all 3 times I politely ask for a supervisor with better communication and they put me on hold until I hung up I would not recommend getting anything from this company

Placed an order on 02/10/17, the order was supposed to be delivered by 02/14/2017. I never received an e-mail confirmation but the charge showed up on my account except it said "CYPRESS TX." Customer service said they could not find it and told me to call my bank and dispute the charge because they couldn't do anything else. Can't believe a company this big is not organized enough to not lose orders like this. The reps seemed very unwilling to help and just wanted to get me off the line. Next time, I'll just stick to the local grocery store to buy my berries.

So I ordered 12 roses and 6 Strawberries, instead of roses my wife got tulips and irises, and strawberries were frozen not at all like on the picture, I called and after a long wait got a service rep, with almost no English... i mean really? And in the middle of processing my order got cut off and could not call and reach anyone due to traffic, and after calling about 10 times i just gave up. I'd rather go to the store and get what I want, but the reason I used them was because I'm a truck driver and I'm 2500 miles away! What a joke, thanks for ruining my Valentine's day

I placed an order (over a week ago) to be delivered by noon on Valentines day paying $32 in guaranteed delivery charges but received an email stating that it was delayed and wouldn't be delivered until the following day. When I called to ask why the customer service rep gave me the run around stating that they did not have that in their system and assured me that my order was to be delivered on time. Two hours later I call back and the new customer service rep informs me that it in fact will not be delivered and she could only offer a full refund stating that the guarantee was actually no guarantee at all. I will never use this company again and warn anyone considering going the more expensive route be cautious and expect to be disappointed.

Ordered Berries and cake pops for Valentines day from them, received the package a day late then specified, no problems, I ordered it earlier for that reason. When I opened up the box, I was very surprised to fined a card for another person and a totally different order (lesser than what I had purchased). So I called the company and waited on hold for a while then was told by their customer service rep that first it was due to them being sold out? This wasn't even my correct order! Then after the rep had his supervisor come over to ALLOW him to be able to process my order to resend out what I have no received, I might be seeing it tomorrow but who knows and thanks for ruining a Valentines day present for my wife. And dont tell me that it was a clerical error, your whole market is sales of this product, I would think you would have it down who gets what and were it goes. Also, before you purchase anything in the future look at their reviews on FB, Twitter and Yelp and then decided if this is a company you would like to do business with, you have lost mine... Seth

I also paid extra for Tuesday delivery and tracking indicated Wednesday delivery. My wife is leaving for out of town business Wed AM and will not be here to get them. Do NOT depend on these idiots to deliver your Valentines Day gift,

I ordered my dozen dipped strawberries for my husband for Valentines day. I received my email today with delivery tracking number and will not get until tomorrow 2/15. I paid the extra $9.99 for guaranteed 2/14 delivery. Called Customer Service, horrible english, could only refund the extra delivery surcharge, I demanded to speak with a manager was told all were unavailable. Called back again with hope of getting a representative with better english, demanded full refund since they could not fulfill their obligation they "guaranteed". I was given full refund. Will NEVER order from here again. Bad business!