Shari's BerriesReviews 2,115

I have ordered a number of times and just went to place an order but was disgusted by the shipping charges. I attempted to order the 6 berries for $19.99 plus a card for $2.99. When I checked out the total was $46. My mother does not live in a rural area and I know what shipping costs should be for a chilled package of this size. I am sad that I will not be able to use your business any longer. I cannot justify your shipping fees. I hope that once you have lost enough customers that you will adjust your shipping costs and advertise for us to come back.

The customer service reps are very difficult to understand/converse with. The company e-mails "special Mother's Day offers" but those apparently do not show on the rep's screens, who instead try to charge full price, then offer a 10% discount which is peanuts compared to the e-mail offers, and promise they'll apply that only after you give your credit card number. Shipping is beyond exorbitant, and the $4.99 surcharge quoted in their e-mails for delivery by a certain day is actually $9.99 when they get you on the phone. Not to mention their "standard charge" which when combined with the surcharge is more than the gift. Something has gone drastically wrong with this company. I used them for several years with good results, but will never go back again.

Placed an order to arrive on a special day. They delivered it but not to the intended person. When I called to find where they delivered the gift, a customer service person from
Bangladesh "helped" me. He couldn't understand me. I couldn't understand him.
He couldn't tell me where gift was delivered. After a 36 minute conversation, after he continued putting me on hold at least 10 times (he would just disappear from the conversation without telling me), after me asking for his supervisor no less than 12 times and him PRETENDING TO BE A DIFFERENT SUPERVISOR EACH TIME COMING BACK FROM HOLD!, he told me he would reimburse me but couldn't give me a confirmation number or an email confirming the conversation.
They have horrible HORRIBLE customer service and I suggest NEVER USING THEM.

I received a 25% Off Orders Over $29.00. I went online to place an order for Mother's Day. I realized that the offer had no discount code to type into the box provided on the check-out page. I called the company to find out how to apply the 25% off at check-out. After over 7 minutes of going round-and-round about this, the conversation being totally redundant, and not being able to understand the person on the phone, I gave up and decided to order from someone else, such as Harry and David. Meanwhile, my husband is on his laptop on Shari's Berries site and sees a promotion for 20% off the same item I was trying to order. I thought that it was still worth it and he proceeded to place the order. At no time did the shipping show they were charging me over $30 to ship a dozen dipped strawberries! I didn't see this until I received the email receipt. I promptly called them within 15 minutes of placing this order to cancel. Again, round-and-round redundant conversation trying to cancel the order. And they had the order number assigned to this order! I threatened to report them to Bank of America Visa, which I did after hanging up.
The order department is out-sourced to the Philippines. The sales/customer service reps barely speak English, which accounts for the very lengthy phone conversations of which you get nowhere. They also do not seem to understand very simple conversation and questions. I order a lot and deal with plenty of people on the phone, and have never had such a frustrating conversation. And, I feel they are very sneaky about their shipping charges, since the numbers do not show up online on the page you
Are viewing.
On a good note, I have had their strawberries, and my gift was very well done. However, that is not consistent from order to order. Buyer beware!

I order my Mom the tulips and chocolate strawberries, the flowers came today and my mother said they were wilted, of course they are, they came to her in a fed ex truck for 2 days without water, who does that? I thought it would come refrigerated, instead they came in a box. I can only imagine what the strawberries will be like tomorrow, I'm sure they will be melted. I am really disappointed in Shari's Berries, definitely should have gone to my local florist. I give them a -1 star rating.

Heard about a Mother's Day promotion for $20.00 using a code. Placed an order using the code and the total came out to $24.99 with tax. Completed the order checking out through PayPal (they give the option), PayPal emailed me saying they charged me two shipping fees, one regular shipping fee, the other a fee for Saturday delivery (day before mothers days). Total came out to $48.96. I called immediately and asked to cancel and receive a refund, not once was I asked why I was even canceling. I was told I had to go through paypal and wait up to 28 days for issue to be resolved even though I called literally less than 15 min after ordering. I asked if they could refund the debit card that was attached to the PayPal and the 2nd out of 4 people (including a supervisor) I spoke to asked and took down my debit card information. When I asked if they were going to refund the card they still said I had to go through PayPal; then why did you "change my payment method" and ask for my personal card information?! Overall terrible terrible customer service and false/misleading advertisement.

Spoke with two different customer service representatives and they were both awful. I had placed an order and noticed my confirmation email charged me $16.99, which was not listed in my cart prior to me placing my order. I called customer service immediately after to cancel my order, as I was frustrated the charge was not visible prior to me making my order. The lady I spoke with could barely understand English and told me she cancelled my order. After having to repeat myself over a dozen times. I was told I'd receive a confirmation email. Well, after 3 days of not receiving the email I called again. During this call I was met with yet another lady that could barely understand English. She told me the order was not cancelled, then 2 minutes later said it was. She advised she sent the cancellation email to me again, however when I asked what email she was sending it to, she was silent and would not answer. Each time I asked her to confirm my email she kept changing the subject and refused to answer. After repeating myself several times, she told me to just wait 30 minutes and then just call back. When asking for a supervisor I was met with the same response "call back in 30 minutes." I said I'd wait, which she again kept telling me sorry busy and was about to hang up on me. She kept telling me her supervisor was not available and to just call back. What kind of customer service cannot verify an email address in which they are emailing? I called several days before the order was to be sent, yet I have no faith in the fact she cancelled my order. Save your money and time and don't bother ordering from this place - just go with ediblearrangements or somewhere else that won't jerk you around.

The shipping on these berries is ridiculous. Supposed to be $19 and ended up closer to $60. These berries were for my mom for Valentine's Day and she said I paid way too much for them. She didn't like that the stems were still on them and they weren't that good. I listened to Rush Limbaugh promoting this product and unfortunately trusted his opinion. Rush, you were wrong on this one. I can't afford the exorbitant price for shipping.

Last Valentines Day I was excited to receive a box of Shari's Beries at my door. But when I opened it their was a lame "romantic" note was from Joe. Problem... my husband is Mark! A little pissed, my husband called to complain that they didn't send his note (it was Valentines Day after all). Several weeks later they did what they said and sent his message COD! Yes, I would have to pay almost $6 to read the note Shari's Berries failed to send with the order he already paid for.

So I ordered two dozen strawberrys for my mother and girlfriend. They arrived warm and trashed. I contacted the company and they were very apologetic and sent another two dozen out. One came FedEx and it was good, the second came UPS and it was trashed and warm. I contacted them again and again they were apologetic and sent another dozen. They arrived and looked good. I gave them to my mother the same day. She just called me and said her strawberries were bad, tasted fermented (old). My girlfriend said hers were the same way and couldn't be eaten. Not sure if they sent older strawberries to make up for the first two? I don't expect them in business long with products like this. I cannot recommend this company.

I ordered 2 shipments for Mother's Day. I had mine come the week before so I could see and taste what I was also sending my own mother. They arrived in the afternoon by UPS. The box was warm to the touch. When I opened it, the box was warm inside. The "ice pack" was warm melted water! The chocolate on the berries had melted into a gooey mess.
I called shari's customer service immediately. After explaining the condition of the berries, I was told "SHARIS COULD NOT GUARANTEE THE CONDITION OF THE BERRIES AFTER THEY LEFT THE PREMISES! Yep... after the berries leave their company and goes to the shipper, they can't guarantee anything. This was repeated a couple of times to me!
I will say the customer service rep did offer to replace or refund my shipment. I opted for the refund, since they can't GUARANTEE the condition of the berries once shipped! Why take a chance?
I did put them in refrigerator and last night, we cut into them for a taste. The berry with white chocolate and pink sugar, had black fuzzy mold inside. Sickening. The rest of the berries went into the garbage.
No clue what condition the berries will be in that are going to my mom for Mother's Day. She is in Florida, so the berries may be warm, moldy, chocolate strawberry soup and I'll be incredibly embarrassed to have sent these for Mothers Day!
For a company that can't GUARANTEE their PRICY PRODUCT, I THINK THEY SHOULD PACK WITH MORE ICE OR DRY ICE OR make sure their shipper has refrigerators to insure quality that Sharis is unable to Guarantee.
Will not recommend nor will I ever order from them again! Delivered to me 5-05-17

I like the berries and candies and have had no problems with any of my orders. However they charge you shipping for each gift you send even when it's all going to the same address. To me that is not fair. I ordered a dozen strawberries and the candy sampler and had to pay $14.99 each. That came to $29.98 in shipping charges. It makes it too expensive for me to ordered than once or twice a year. I usually order from someone else. From other reviews I wouldn't order on big holiday or occasions like Mothers day as you may not get the best strawberries.