Shari's BerriesReviews 2,115

I have always ordered from edible arrangements before this was my first time using Sheris berries and I was overjoyed with the awesome service. We ordered and nobody was in the office where they were delivered so the fedex guy left them outside :( I called the next day and they were extremely understanding and very quick to offer a replacement. Not sure why everyone has such negative things to say. But as of now you have my business! My favorite is there are no stems on the strawberrys... great job keeping this customer satisfied :)

I am FLOORED by how horrendous this company is. I ordered a dozen handmade brownie pops to a hospital, and then there was a "delivery exception" because the business was closed (it was not). I am FURIOUS at how much money I spent, including extra for Saturday delivery, for me to call and be informed that it would arrive on Monday. Then, I asked the EXTREMELY RUDE woman if I could speak to her supervisor and she laughed and hung up. Stay as far away as humanly possible.

I ordered 4 different orders for Mother's Day gifts and thank you gift I paid extra for warm weather areas, spent well over $300 for small melted over ripe strawberries and wilted flowers, 2 of the four orders were ok (not worth the $ though) 2 were absolutely horrible! Worst gift ever, so embarrassed to have sent them! I've sent messages and emails with no response! Never again! Don't waste your money with this terrible company!

Two years ago I purchased some berries as a thank you gift for our pediatricians office. I found out almost two years later they were never received. I contacted Sheris Berries customer service department just to let them know. I had no verification of my purchase or that they were not received. They offered to refund my money, send me or send the office another set of strawberries. No hassle or anything from them! I opted to have new berries sent and they were delicious according to the recipient! I am so thankful for such amazing customer service!

I ordered a dozen berries twice. On each occasion when tracking my order it said processing even after the promised delivery date I paid extra for. When I called Sharis berries on both occasions they said I cancelled the order. I did not. I paid via PayPal. I called them and they said my payment info was accurate. In fact an order from another vendor went through the same day without problems. Customer service was not helpful. All they could say was it was cancelled. Twice? I will never order from them again. It has taken weeks to get the pending charge off my credit card. Thought the order was cancelled. Duh! They are crooks. There are much more reputable companies to order from.

I booked for my husband's birthday cake surprise 1 week ago. Waiting for shipment till today and finally they not only disappointment me and spoil my surprise as he didn't get shipment as I am out country so planned to make him happy but got only worse feeling, paid extra shipment charges as nothing make my shippment delay in any case. Again money doesn't matter but my occasion to talk y spoiled.
That was my 1st and last order for them.
Will not prefer to any one.

So I purchased a Groupon for $30 which was to be used on their website towards a purchase. So I go onto the website and try to buy a dozen strawberries for $30 and code does not work. Turns out that I have to go to a special page where they sell 6 strawberries for $30. So essentially, I had to pay $10 more for the dozen. Throw on $15 shipping fee and I am now $40 in for a dozen chocolate dipped strawberries. Totally deceptive and would never use this company again.

I submitted my negative review to their website on 5/14/18, including 2 pictures, got the "Confirm your review submission" email, and the "Thank you" that I'd been "verified." However, my review has never shown up on their site, so here it is:

What a mess
My daughter ordered these for me over a week ago to be delivered this past Friday for Mother's Day. She was charged regular shipping, an "up charge" for being close to Mother's Day, and an additional charge for "extra precaution" because I live in a "warm climate." The package arrived today, Monday, via UPS after 5:00 - three days after the expected/paid-for delivery. The ice pack was pure water, the boxes containing the products were all wet, and the strawberries were totally destroyed; melted, broken apart, and appeared to be rotten. The smell was horrible. I had to toss the entire box and all the contents. The UPS shipping label indicated "UPS Ground." She was told it left the facility at 2:00 a.m. Friday morning. How long do they expect their ice packs to last? It is evidently not a good idea to send these to "warm climates." I don't know who was more disappointed, my daughter or me. And "30% off your next purchase" doesn't cut it.