Shari's BerriesReviews 2,115

I ordered my best friend over a decade a dozen for her birthday in 2018 and not only did they arrive late but they were all melted and the box was completely soggy and wet. The strawberries were all old and nasty and brown. She waited 2 extra days for disgusting strawberries. On top of it i emailed sherries berries and never herd back from them and never got a refund! I paid for deadly disgusting expired strawberries! WORST CUSTOMER SERVICE EVER!

I received a box of one dozen Shari's Berries for my 90th birthday, January 1,2019. The berries were green and the cores and tops were black. I called your customer service number and asked for a coupon for some other article in your gift line. Your agent said there are no coupons so she is sending a replacement order. I will not eat these inferior berries and will advise others to never order them. Perhaps it is not the time of year for San Diego berries. Please send a replacement COUPON. L. Myers, Order #*******358-1

I ordered an assortment of strawberries on 21dec18. Had it scheduled for delivery on the 31dec18 for my Anniversary on the 1st. So my order didn't even ship till the 27th and went ground from UPS. Have been watching tracking at it has been sitting in UPS warehouse since the 28th. It is now the 1st and says it will no be delivered till the 3rd. I Bet my Strawberries are going to be so delicious ( NOT). I will never order from them again. They sent me a coupon for 30% off as well after I called and they refund money back.
I ordered Flowers from somewhere else and they arrived a day earlier than expected.

I just want you to keep in mind I live in Las Vegas, NV order says shipped from San Diego area.

I have ordered Shari's Berries a few times in the past years. Never had a problem always the best. I thought let's do it again this year. I have never been so disappointed! Some of the strawberries were beginning to rot. They had a horrible smell! They were all different sizes even though we were not able to eat them! Spent what I thought was way to much money but hey it was the holidays. NEVER again! I will take my money and shop locally. So do not waste your money!

I made an order thinking I would get the discount. My order was $457 and no shipping or sales discount was issued at checkout. I called support and they told me to go ahead and proceed and they would issue a manual credit, even resent an updated email of the total. My PayPal was charged the $457 incorrect amount. Called customer support was the biggest nightmare I have ever experienced. They say they will credit my the shipping discount so we will see. I've order from here various times and every single time the shipping charges advertised are NOT whats charged. Up charges like weekend and rural charges are heavy.

I received these as a Christmas gift. I was hugely excited... until I was hugely disappointed! The chocolate was not attached to the berries. These were sooo below expectation. I'm not even sure I trust eating the berries by themselves. The chocolatte... No way! I get it's the holiday season but this is ridiculous. People pay good money to send a quality package. I must say I would not send this... Whatever to my ex-wife. Very sad. Even at the holiday, especially at the holiday, this is a major disappointment. I did give this mess one star only because zero stars is not an option!

I ordered my 74 year old mother a chocolate cake for her birthday. I placed my order on December 11 for delivery on December 19th. On the 17th I received notification that the cake was on its way. Imagine my surprise to find out on the evening of her birthday the cake did not arrive. I checked the tracking and it was scheduled for today December 20th. I called with my dissatisfaction only to be refunded the exorbitant shipping fee I paid. I will never shop with them or their sister companies (pro flowers etc) again.

I had a $10 gift card from Groupon. Only stipulation was order had to be minimum of $30 bucks. Shari Berries had a deal of 10 dipped cherries and a dozen strawberries for $30 bucks and then I would have to pay shipping which was $14.99. Well I tried to order 2 of the groupons for myself and two other as gifts. But Shari Berries made a stipulation that Groupon gift cards could not be used towards a purchase for their Groupon. Too bad for them. They just lost the other $110 from the order cause they wouldn't accept my $10 GIFT CARD from Groupon. And lost out on the extra shipping cost too cause I know they get a small profit off that too. So Harry and David or Edible Arrangements will be getting the orders. And moving forward will be getting ALL my future orders.

I spent $1,187.61 on a large order of Shari's Berries for various clients. The online order process was terrible, but I went ahead and moved forward with placing the order. No one in customer service speaks good English. You cannot understand a word they are saying. The order came to me partially completed, some items were incorrect, and all nearly all of the individualized messages were incorrect. Also, one of the boxes that was supposed to be filled with 1 dozen strawberries was completely missing a strawberry. There were so many issues with this order, I don't even know where to begin. I tried calling the help number for help/ assistance twice. I asked to be transferred to someone who could speak good English, and the person on the other line would not transfer me. I don't think they understand what my problem is, and their English is so broken and bad that I cannot understand the questions they are asking me.

The product is very good, but the customer service, online order process and order fulfillment is terrible.

I got a coupon from Hello Fresh and went to try to redeem it only to notice fine print indicating that shipping might be $15 minimum which is outrageous. The site itself refuses to give even a price range of shipping info without me divulging personal information, and the chat agent was unwilling to provide any info without me going through all the hassle of adding an item to my cart and giving up my personal info. Furthermore I was teased with an offer for 25% off if I registered for their email and tried to do it only to find out that Hello Fresh had already registered me without my permission, and thus I was un-eligible for the discount. Really shady