Shari's BerriesReviews 2,115

Do Not use Sherries Berries or FruitBouquets.
I bought $20 Groupon. I was ordering Chocolate covered Strawberries. I usually just order thru Groupon. I had a question for Sherries Berries. The girl LeAnne who was taking the call from the Philippines. Took my credit card for $20. She called me back to say there was a clitche they charged my card $288. I saw Red! So angry! They would not get my money bk for 7-10 days. I said you stole and robbed me I want my $$ back! I told them is I stole a berrie fro their store I would be arrested! Disgrace! I live paycheck to paycheck. They didn't even offer to ship my order for free after the nightmare! I never got my money back! I hope Sherries Berries goes out of business and I-800 FruitBouquets! Incompetent company! They don't care about their customers. To wait 7-10 days!

I really don't like to write negative reviews, more-over take my time doing so. However - best if you order from a small local shop that does not have the advertising budget and smooth words to make you "think" that you will be sending FRESH chocolate and fruits. My daughter sent a box-full of dark chocolate covered strawberries. It was slated to arrive at our home on Saturday - it was delivered (I promise) on MONDAY - the "ice packs" turned into WARM WATER pouches, hence - completely melted dark chocolates and SPOILED, browning Strawberries - TOTAL FAIL - Not worth it! I have a business and a family - I have sent an email to each alerting them of this. Certainly their advertising got my attention - their delivery and products set the STAKE!

To charge a shipping fee (and not a cheap one either) for each item? I had 4 items in my cart ready to go, until I saw how much I'd be paying in shipping fees. And their customer service reply was 'thank you for choosing... have a nice day.?' I have only posted a negative review on a company only one other time. I'm far from a complainer. This was a very disappointing experience. With family living far away, I would have been a routine customer.

My sister had knee surgery and I was going to order her the 9 feet cookies and 12 of the doctor & nurse brownie pops, and was told that the gifts, even though they were ordered at the same time and going to the same address, they would be sent separately and there would be 2 delivery charges. Does that really make sense? For an extra $14.99, they lost a customer. I went to a competitors site and was able to order more for less, all being delivered together and only one delivery fee.

The first time I ordered, the payment process was incredibly delayed and that caused issues, I decided to order again because my mom loves them, but thankfully I had them sent to me first because they arrived warm with no icepacks, the package was literally dropped at my door, even the internal box is bowed out and crushed, the berries look ruined but hopefully i can make them look decent. They charge $15 for standard delivery and this is seriously how they arrive? Never again.

As I write this, there are 1293 reviews, and 1078 are one star. This is clearly one of the WORST companies in existence. We received a brochure listing a 25% discount. We tried ordering on line but their web site did not recognize their item numbers. We called (BIG MISTAKE) and got connected with a sweet but incompetent lady in the Philippines. It took 1/2 hour to process the order, and we had to spell everything, even the word "lane". We were given several different answers as to cost, none of them matching the items we ordered. We asked for an email showing our order - despite assurances, it never came. We asked to be notified when the order would arrive - that notification never came. The order was delivered, but at a price twice that expected. There followed two weeks of extreme aggravation. We sent a substantial number of emails, but each time we got a response from a different person requesting the same information we already had sent several times. Eventually, the company refunded our moneys, but given the time and aggravation, it was not worth it, and we will NOT use them again.

The Shari's Berries customer service was horrible. I have spoken to a total of 6 employees. They did not know very good English, they made false promises regarding my order, and now I am faced with a disappointment of a product and an order that was charged twice. This is a terrible company to order from, for they advertise their products with "coupons," but fail to mention the shipping charges that coast more than what you are ordering. I will never order from here again.

Ordered online and by the time I got total of the berries I canceled my order. I talk to a person could not speak English very well and she assured me my order was cancelled. On Valentine's Day my girlfriend called and asked me why I sent four boxes of sherries berries. I told her I canceled the order. I then called back at sherries berries and the girl on the line assured me that they would refund my money. To this day I haven't got a refund so I say sherries berries suck

I purchased a Valentine's gift packaged to be delivered to my wife at work. And paid the extra fee to have it delivered early and upgraded with roses. The package was delivered without all of the items that were ordered. So I called in to complain which turned into almost an hour of the most aggravating phone call I've ever been on to some NON English speaking person. That assured me that I was gonna be refunded fully of 118.31 and sent an e-mail to me stating that fact. So the next day I check my account and they didn't refund me, they charged me again. So I e-mailed them about it and called on it and they assured me again that they would take care of it and still after 2 weeks I have not been reimbursed any money at all. ABSOLUTELY RIDICULOUS.

Can I do negative stars here? Here's an update: I was supposed to receive a replacement order and full refund (according to the customer service rep) for the incorrect order that was sent on Valentine's Day for my boyfriend, but the order couldn't be shipped for two weeks - set to deliver on February 26th. Fine. So what happens? I receive a HALF refund and the order never came. Today, March 1st, I call to see where the replacement order is and it was NEVER PROCESSED. WHAT A JOKE.