Shari's BerriesReviews 2,115

Ordered these last mother's day and she didn't get them. When I called to give them the opportunity to right their wrong, the rep said he'd send out "another batch free of charge". I said to just refund my money because it was already a week past Mother's day. He would not refund my money. I asked to speak to his supervisor, he said he IS the supervisor. Will not do business with again and will not recommend them any time an opportunity presents itself. It's a shame because when she finally got her "free" berries, she loved them. By the way, stop saying it's free when you finally give me your product that I already paid for without a refund.

It took me 45 minutes to order a dozen of strawberries over the phone last night because the lady could not speak English! I told her several times that I could not understand her and asked for a Supervisor but she refused to transfer me stating that the Supervisor was busy and she could handle my call. Yea right! Total waste of my time but finally got the order through. She told me I would get a confirmation email last night but I still have not received it so called Customer Service today who told me that they sent it several times. Hmm, very suspicious, especially when she would not give me my confirmation number but demanded that I give her my credit card number AGAIN! Wth kind of business is this? Don't waste your time ordering from these people!

I placed an order online, but as I was reviewing my order, I noticed that they added an additional delivery fee without any indication that there would be an up charge. In fact on their delivery chart, it showed a standard delivery fee of $9.99. There was no way to go back to fix it, so I decided not to hassle with it. Then as I hit the confirm button, I noticed that they changed my address to somewhere I lived 3 houses ago (10 years ago). When I called customer service, the girl barely spoke English. I couldn't understand her, and she kept asking me to repeat myself. When I asked for a supervisor, she said that she could handle this issue. She would NOT get me a supervisor. Finally, after much struggle, she told me to call back because the computers were down. Uggh!

I've used sharri's For many years. Lots of orders. Shipping is outrageous, but I've sucked it up over the years. 3 orders this month. 2 were messed up. 1 order was to my mom so I asked her how she liked them. Turns out she got half the order. I would never had known if I didn't ask. Called and they did make good on that order. BUT this is the kicker. A friend of mine had a death in the family and instead of flowers I sent strawberries. I didn't think much about it. ONE MONTH LATER, I received an email that said my order was delivered. WTH? I called. They did eventually refund my shipping but I feel the whole order should've been refunded or at the least, a credit for next time. Well, that's it for me. Amazon has a similar company, free shipping and I won't be back to Shari's. Too bad. You lost a good customer. And after reading these reviews, you have lost many, many more.

We ordered Shari's Berries about three weeks before Easter, with a delivery Tuesday before Good Friday, The berries didn't arrive until Friday and they were spoiled and not
Edible. They said they would replace them by Tuesday and now they are out in transit but will not be there until Thursday. This was an Easter gift. And, since they are to arrive nearly 6 days after they shipped, this perishable product will again not be how they should be.

The only reason why gave this one star is because I couldn't give a review with zero stars. And the only reason why I bought from Shari's Berries a second time is because they gave me a $30 discount after they screwed up and delivered my Valentine's present a day late. I paid extra for Saturday 4/20/19 delivery on a shipment that had a 4/18/19 tracking email. The strawberries are not due for delivery until today when no one is home, four days after the initial shipment. By now the packing will have thawed for who knows how long. Nothing says Happy Easter like a bunch of spoiled strawberries with melted chocolate.