Shari's BerriesReviews 2,115

My daughter loves Sharu's Berries champagne strawberries. Had to pay an additional $18 on TOP of shipping cost, almost doubling the cost of the berries, so they would be packed in dry ice. Long and short 8f it, delivered only with 1 ice packet. Berries were hot and dipped icing melted.

When calling to gave it reshipped was immediately offered a refund vs shipping. Then when I asked if it could be delivered today (Mon), they said the SOONEST was THURSDAY. WHEN THIS WAS THEIR FAULT.

Do NOT order from Shari's Berries if you leave the So California area. Not worth it. Obviously customer service isn't there thing and they make you pay for the privilege of no customer service.

I placed a get well order today, and after the order was confirmed, all these charges were tagged on AFTER I placed the order, making it more than double the price. I called & asked to speak with a supervisor. There was no supervisor! The salesperson on the phone said they canceled my order and could not provide me with a confirmation or reference number. They said to refer to my order number. I did, and guess what? The order is not canceled! What kind of scam are they running here? Ugh. What a headache! Now I have to call my credit card company to dispute. AWFUL AWFUL AWFUL! Never again!

Be wary, when ordering from this company. They may offer deals but will charge double delivery fees & I literally mean double! My order was less than $200.00. I was charged over $100.00 in delivery fees. No cards were sent with the order as requested (& I'm sure paid for). I was quoted a different price when I placed the order over the phone, since I had 8 people (all@ the same address). I have spent over half an hour on the phone with someone who barely speaks English & have not received a resolution. Choose local over this fraudulent company!

My friend ordered me a dozen chocolate covered strawberries for mother's day and paid extra for me to get them on Saturday. They never arrived and when he called they apologized and said they would be here on Monday. Monday came and I received the chocolate covered strawberries. The strawberries were horrible. They were smashed, stinky, molded and were received in poor taste. I could not believe it. I called customer service and they said they would reimburse his account and I was promised a replacement of strawberries in which I never received. We are going to contact the Better Business Bureau and express our unsatisfactory service both delivery and customer service. We will take our service elsewhere in the future. Very unhappy customers!

I used to love receiving Shari's Berries. My boyfriend ordered me some this Mothers Day 2019 and I was supposed to receive them on a Friday and didnt get until following Monday. They were disgusting looking, the box was so sticky, the strawberries was molded, mushy and all the chocolate had melted. It smelled so bad, I threw it in the trash. I called customer service and a foreign guy was so rude. Didn't want to replace my order. I will never order here AGAIN and he wont either. YALL HAVE WENT DOWNHILL.

I went to order two items, 12 hand dipped strawberrys and a pack of 6 hand dipped strawberry's! I did want them delivered on Saturday to my house! They went to try to charge me twice for shipping! 9.99 regular shipping and 12.99 for Saturday shipping. Ok I was cool with paying that once, but they were trying to charge me it twice? I thought it was a mistake and I tried to first chat with someone, they said they charge shipping for each item you try to buy! MIND YOU IT COMES ALL IN ONE BOX! (My husband has ordered the same thing I am trying to order, two items came in one box) so I try to call the number to find out what is going on! Person on the phone said they charge shipping for reach item in your cart. The 12 dipped strawberry's were 33.98 and the 6 Dipped strawberry's were 33.99 (differ chocolate) so in total it would of been 68.00 bucks for strawberry's and 46.00 bucks for shipping? They are ripping people off because they ship everything in the same box but charge 9.99 X2 plus 12.99 X2 for shipping Saturday? But if I wanted to order the 6 strawberry's and a cake that they bundled together I would of only paid 9.99 for shipping and 12.99 for Saturday order all shipped in the same box! A $#*!ing cake weighs more than 12 strawberry's. So, they are scammers and try to rape people of their money. Don't buy from this place! Sad part is I like the product! But not when they try this $#*!! DONT BUY FROM THIS COMPANY. I HAVE COPIES OF ALL THE CORRESPONDENCE TO PROVE THEY ARE SCAMMERS AND ARE CHARGING FOR SHIPPING THEY DONT USE.

For Mother's Day my lovely daughter in law had Shari's Berries and roses delivered to me. On the day they were delivered, the package arrived about 7 pm. I opened it immediately and found that everything was hot - the berries, the poor roses, even the ice pack was hot. She called Shari's Berries and they said they would ship replacement Berries and roses today. We had an estimated delivery time of 4:30 pm so I made sure I was here to get them. They were delivered at 4 and -guess what?- they were even worse than the first shipment! When I opened the box I could feel the heat escaping and of course smell the cooked berries. I have been using Shari's Berries for a long time without a single issue. Daughter in law even explained to them that I live in Arizona and it is hot here and requested extra ice packs. That didn't happen. Sayonara, Shari' Berries! You have lost some formerly loyal customers. I can't add pics from my ipad

With all companies comes hiccups. I ordered berries for the first time, a dozen... two out of the dozen strawberries (for my mom on mothers day) were like midget strawberries lol they were laughable. I was like the hell... I paid good money for decent sized strawberries and I wasn't pleased with two of them being mediocre so I emailed them... they IMMEDIATELY offered to send 12 more berries or anything of that value or give a full refund. I felt it would be morally wrong to accept a full refund and to be honest I would have been happy with 6 more berries considering I was only unhappy with 2... Anyways I chose the option of 12 more berries... they are beautiful and very good. And I'm quite amazed at the customer service I received from this company.

Where do I start! I wasn't sure if my order went through because I was at work and internet is slow. I called them to make sure. The person I spoke with I couldn't understand a word she was saying. She told me there was no one else to talk to, which I knew was a lie! She kept saying delivery time was 9am to 8 pm. I kept telling her I needed it delivered by 5 because it was a bank! It was all a big mess. I ended up calling them about 5 times. By the time they delivered it the ice packs had melted and the strawberries were beginning to melt! All that for $53 a dozen strawberries, in which I never got my 20%! Discount and they didn't care. Also sent them pics of strawberries where they had begun to melt. All they done was emailed me, once again, there delivery times!

I received the cheesecake bites and dipped strawberries as a gift. It was packaged nicely. I'm not a picky eater, but the food was just ok. The cheesecake bites were nothing special. Bigger than expected however. The taste was just plain nothing stood out about them. The strawberries were huge but had a strange taste. They didn't taste like strawberries. They tasted like they had been soaked in hard alcohol or something. Wasn't too appealing for me. After getting through half of them, I ate the chocolate off the outside and ended up throwing the berries away. In my opinion this is highly overrated.

I've had Shari's Berries before and while my family considers them to be pricey we like to get them on birthdays/anniversaries because they are good. However, ordering on Mother's day was a bad idea because shipping was way too expensive for them not to arrive on time! I paid $30 JUST FOR SHIPPING. They arrived the Monday after Mother's day and were cracked.

I waited 3 days and called customer service (first call I was on the line for 7 minutes... sounded like someone picked up and then set the phone down. Second call someone picked up right away and was quite helpful) and they gave me a full refund!

2 stars because I received a full refund without hassle, but wouldn't recommend because there are plenty of other places like Shari's that are more reliable.