Shari's BerriesReviews 2,115

I received two dozen chocolate covered berries for Mother's Day. They were delicious but the whole experience absolutely broke my heart when I saw how much non-eco-friendly packaging was surrounding the dessert. I understand why each piece of foam, plastic, ice pack, styrofoam, drip catcher material, and foil bag is used, but GOSH. This is unacceptable. I do believe Shari's Berries can be a successful business without using so
Much non-recyclable materials and creating so much trash for 24 pieces of sweets. Do you have plans to improve this situation?

Berries were left at my door for I dont know how long. I was home but Nobody rang the bell. Looks like a wild animal was trying to burrow into the box as it had a hole in it but looks like it didnt get to the berries. The berries tasted bad. I make them at home all the time so I know what fresh berries taste like. These were previously frozen and you are not supposed to freeze chicolate covered strawberries. They had a weird alcohol taste to them. The white chocolate was especially weird tasting. They also make you pay alot more then advertised by charging more for delivery on certain days but dont advertise tgis until you checkout. I was charged more for delivery on a monday and it wasnt a holiday. Why is it more for monday delivery?

My husband bought two dozen strawberries for Mother's Day, one for me and one for his mother. Mine arrived on time, and in decent condition (though the berries were partially frozen, which is odd.) The white chocolate tasted weird, but I've never liked white chocolate, so I gave that a pass.

My mother-in-law didn't get hers in time for Mother's Day, even though he paid extra shipping to ensure they would be. Instead of Saturday, they arrived Monday, and the strawberries looked awful and mangled. One was exposed enough to see mold growing on the strawberry.

I called customer service, and the agent had a thick accent, but it wasn't so bad that we couldn't communicate. He offered to send a replacement box free of charge, and refund our shipping costs. My husband had to call back for the full refund though, because my name wasn't on the order, so he could only give a partial refund for me. He says it will take 5-7 business days to process the refund.

I probably wouldn't order from here again, even if the second box comes through without any problems.

I wrote customer service about my order being left under the porch. This was not found until looking and over 24 hours later the box was found under the stairs and this was the response from the CS line. 5 years of ordering and I will not order again.

Thank you for contacting us regarding your order delivery. All ProFlowers shipments automatically have a "signature release," which means that the shipper can drop off the package without requiring a signature. In most cases, the delivery driver will knock or ring the bell, and if there is no answer, will leave the product somewhere safe at the delivery location.

I ordered strawberries to be delivered to my Mom for Mother's Day. They wouldn't deliver on Saturday because she lives in a rural area. That's fine. Friday is good. Epic fail. I called customer service, got hung up on 3 times. The last customer service rep was having an argument with her husband and had children screaming in the background. My wife and I were double teaming customer service and she made better progress than I did. I will never order from them again and since they are affiliated with FTD and Pro Flowers I will never order from any of them.

I received a box of 12 strawberries as a Mothers Day present. When I opened the box, the ice pack was mostly melted. Something sticky had droipped all over inside the gift box. I know what it was, the strawberries were frozen and had been defrosting. When I bit into one it was mushy and somewhat "winey" like it had been defrosting a while. They definitely did not start out as fresh berries. Chocolate coating was cheap quality and could only wonder what the white ones were dipped into since it didn't taste like a quality white chocolate. Also, strawberries were not consistent in size. Very disappointed and will never recommend this product.

I'll start out with my 2 positives about my shopping experience: my Mom said the strawberries tasted "pretty good nothing special," and Shari's Berries was very quick to refund me when my order was a disaster.

I selected flexible shipping for half a dozen strawberries for Mother's Day, meaning they could deliver Thursday or Friday. I got an email Friday saying they would deliver Saturday (offering no compensation for the error). They didn't actually arrive until Monday afternoon! So much for a Mother's Day surprise. But here's the thing... there were only FIVE STRAWBERRIES in the package.

That's right... over $20 for 5 strawberries and $15 in shipping to be delivered over 3 days late. The package was sealed, so it's not like a delivery person snagged a berry too. This company is just terrible.

DO YOURSELF A FAVOR AND JUST BUY FROM EDIBLE ARRANGEMENTS.

At least they refunded me

My boyfriend ordered and paid for flowers and Shari's Berries for me for Mother's Day. They were supposed to arrive on Friday since he ordered them on Tuesday. They never arrived. There was no phone call, email, nothing. When he called, they told him there was a problem with my address. Never mind the they had delivered them here before. Anyway he called and canceled it on his credit card. The customer service is terrible!

This was my 4th Mother's Day, that my husband ordered Shari's Berries. The first year, I couldn't believe he spent that much money on Strawberries. After I ate them, I said... I am glad you spent that much money on strawberries, because they were so good, lol. Never again! I guess congrats on the success of the growing business, because it is quite obvious, they have gotten so big, that quality control is no longer. Most of my berries were not ripe and the quality of chocolate has declined. My husband ordered Cherries as well and the chocolate tasted like wax. We will never order again.