Shari's BerriesReviews 2,115

I received a box not knowing what was inside so they sat out for two days and were mushy and sour. I called the number on the card and told them and they picked the earliest day with it being the holidays to give me all new ones do they sent me more two to three days later and they told me what time they would deliver and they tasted much better and were cold and not melted. Much like other businesses they ask to see it before doing a refund. Great strawberries and would recommend

I tried to order online as we have every year. But now its 800 flowers.com What a mess. COuldn't do it online so I tried finding just "Sharis Berries" It kept coming up with 800flowers, com. I finally was able to get ahold of someone from Sharis on the phone but she couldn't speak good English. It took forever. She would not pass me on to someone who could speak English even though I asked. I made two separate orders. I received one order number for both. One received theirs on time, the other one did not. I called after Christmas and they did not know where it was. But offered to give me a discount on one. Great. Hopefully not all mushy by now or frozen as no one was home today to get them. They were home on the 24th when they were supposed to receive them. I called in again.as an email said it was in transit and to call them. It was the 800flowers AGAIN! And they knew nothing.So I finally got transferred to someone from Sharis. I could NOT get ANYONE who spoke clear English. OH MY WORD! So frustrating. She couldn't understand me and I couldn't understand her. She kept asking for another order number. Horrible. Unfortunately I am done ordering from this company. They used to be very user friendly. Not anymore. I still don't know if my friends got them today or not.

Ordered Shariberries pumpkin dipped for my daughter for Halloween to be delivered 10/30, and not delivered. Then 10/31, and not delivered, then 11/1, and guess what, still not delivered.
Spent many hours on the phone for 4 days on phone with Shariesberries and their 3rd party delivery. Originally, they said wrong address, but it was the correct address. Shows up in Maps, and GPS, or any way you research it, right by a University. This went in for 4 days.
Needless to say, my daughter did not receive her Halloween gift. She was disappointed.
I was upset, aggravated, and angry.
I demanded my money back, which was refunded.
But, they should have offered to deliver the order anyway besides returning my money.
And also, a few other times I ordered they were not good and in the verge of turning bad.
I would give this experience a rating of 0, but not an option, so I will do a 1.

Service is terrible and customer service is in the Philippians - later found out that Shari's were acquired by 1-800-Flowers and Proflowers no longer in business. If customers are expecting the same service sorry to tell you dont waste your time. I submitted an order on October 5th schedule for delivery on October 25th which was a day late. Just dealing with the customr service was a headache--they resolved later but it took 5 hours being on phone with the manager because they had no information to provide. Also, wrote letter to corporate headquaters and sales to tell them of the frustration and will never order from them again since they have acquired Sharis' Berries and Proflowers no longer in business - I will find another vendor.

Even more frustrating than a very mediocre product is that right after I made a purchase, my email address was in the hands of spammers from all over the world. Within a few days following my order, I received over 500 emails, in many languages. I had not provided my email address to any other entity in the many days before or after the spamming occurred. I have been unsubscribing from hundreds of lists, and to this day, several months later, I am still receiving tens and tens of spam emails. A few days after the order, I contacted Shari's Berries to let them know of the problem and that they might have a rogue employee making money on the side. They seemed unsurprised and aware of the problem, but completely disinterested. Buying from these guys has been an ongoing train wreck. I highly recommend avoiding them and for sure, don't give them an email address.

Absolutely disgusted my order never went though in than they charged me twice in than out holding my money both charges that never went though. Basically laughed at me in the phone worst Experience ever. Do not ever order from these guys horrible and I'm still waiting on my money to be put back on my card she laughed and said oh Monday was a holiday Columbus Day I don't understand why they would take my money if the order never even went through there holding it

Placed an order a week and a half before my mom's birthday. Put that they were going to a school. They arrived after she left for the day even after I called several time to remind them it was a school and the day would end at 3:00. She actually got them the next day and they were small and no better than what you can get at a grocery store. When I called to complain, they offered to send another dozen which never arrived. Never again. Very unhappy!