Shari's BerriesReviews 2,115

This was my 2nd order with them. The first I had to canceled because they could not deliver in time. So once again I place an order. Guess what they can't deliver on time again. I reached out asking for a refund if delivery refused response was we will give you what we can. I advised they will be delivering to an empty residence since my family and I were in the process of moving. Omg all they could do is give Me was my next order free shipping. I really thought about them or ordering locally. Next time it will be locally. I suggest to anybody either order way ahead of the time you need it or better yet support you locally business.

Received my Mother's Day gift from my daughter, some Sharis Berries. I was hopeful and excited! So disappointed all the way around. Berries arrived upside down and half the chocolate off them. They had a rough trip. Half the berries were still not ripe and other half had gone bad. This is the second order I received an order like this. Threw the first away and didn't complain. Second time I was upset, it's not like they are inexpensive. Try calling customer service, you can't get thru and when you do they connect and you hear background noise and people talking, but no one picks up the phone.
Did live chat and wasn't happy with customer service. I won't buy again. I gavethem a chance. I have pictures of how berries arrived. They didn't want to see them. So am
Attaching now.

My son order Chocolate covered strawberries for my Birthday 08/04 It was 104 degrees here yesterday They came at 6pm They were all Melted and hot. Horrible. Please don't order from this Company.

The berries were rancid and were thrown in the trash. This is the second such experience. I am done.

The delivery came at 8 but its prob because its mothers day weekend. The strawberries were fresh, big, and perfectly dipped. The flowers were beautiful and the packaging was impeccable. I took a video but am unable to upload for some reason. My husband was happy too. Said they were so great he's gonna use them all the time.! Yay for me lol.

Sherries berries is late but three or four days I have to pay extra for shipping ship the flowers haven't got the bear is the same day as the flowers still haven't gotten the berries who knows where those are or how they even are screw sherries berries

Product, a Mother's Day gift, arrived damaged today. No damage to shipping container but the box of chocolate dipped cherries contained nothing but crushed candies which had to be done prior to being given to FedEx. After giving two customer service reps all the required information both simply disappeared. Chat timed out several times before I finally gave up. Waste of time dealing with them. If I could give them a zero rating I would gladly do so.

I have ordered from here 2-3 times in the past with no problem. But today what they sent to me and my mother in law was a mess! My husband spent over $100 for both orders and that's a lot for fruit, covered in chocolate, that is delivered broken, in pieces and that doesn't smell fresh. I think we will stick with our local edible arrangements from now on.

NOT HAPPY AT ALL with Shari's Berries. I had placed an order on April 5,2021 with delivery date for May 5th. On May 5th, there was no delivery. I was told by SB's customer service that the delivery would be delayed by one day. Today May 6th - I see they cancelled the original order & put a replacement order in with delivery for May 12th.
So not only did the first order not get delivered as expected, I was given incorrect info about a 1 day delay in delivery. Instead of my mother receiving her Mother's Day gift early (as planned) she will be receiving her gift 4 days late. I was given incorrect information when I called customer service on May 5th & then had to call again on May 6th. Both times my call was answered by individuals with foreign speaking accents & very poor english. When asked where individual was located - I was told that he could not give out that info.
I have been a long term customer of Shari's Berries - but they are certainly not run the same way as in the past so am going to start looking for a different company for any of my future orders
Very disappointed customer

I ordered a dozen dipped strawberries a few days before my daughter's birthday. On the day they were to be delivered, I received a voice mail message. It was very hard to understand as it sounded as if someone was calling from their home with a lot of background noise. I couldn't understand the phone number they left to call. I found the number on line and called them to learn that they could not make the delivery of my gift and asked for me to choose another product. Every product I selected as a replacement was also not available. There was also such a language barrier between myself and the customer service rep and I was on the phone with him for over an hour trying to get to some resolution. He really tried very hard to so I am not blaming the clerk but the company seems to be unable to meet the needs of their customers. I ultimately cancelled the order and went to edible arrangements which was much more successful. The order was delivered the next day.

My daughter who works very hard for her meager salary purchased these berries for me. I received strawberries that had rock hard dark chocolate chips on them Hurt my front tooth biting into one of them because they were hard asROCKS! I have intense tooth pain now. Other ones were white chocolate. Also hard and I hate white chocolate. NEVER EVER BUY ANYTHING FROM THIS COMPANY. Called customer service to talk with manager. Refused to help me. Hence the bad review! Do not break atooth by eating rock like berries! Also my daughter and I are not speaking now because of lousy product and lousy company!

Thanks for ruining a mother's day surprise - order was delivered 4 days early. This is the last time I'll order anything for a special occasion.

I will never do business with this business again, poor customer service, late delivery, customer service spoke very poor English, hard to understand.
Could not get any help from customer service

I placed order for two DIFFERENT dozen strawberries, I paid extra shipping $9.95 EACH on top of the already high shipping costs, for a total of $49.96 just in shipping! That's crazy! I paid $146.06 for 2 dozen chocolate dipped strawberries NEVER AGAIN! I received two dozen of the same strawberries, and not what I ordered. This was my daughters first Mother's Day and we celebrated a weekend early because we were also celebrating my birthday. When they delivered to my house, where the family was for celebration, I was so embarrassed when she opened the box of strawberries! It looks like a 3rd grader art project. Very disappointed! I'd give a zero if I could.

EVERY order I have ever placed with this company has had errors is some kind. (Mostly messed up delivery dates and lost shipments that were their fault.). The last order, birthday gifts for my mother-in-law, was also jacked up but the service rep said we would get two $25 credits and we simply needed to call back when we were ready to place our next order. I just got off the phone with them during which they acknowledged we had been promised the 2 $25 credits but because the previous rep had not done some clerical task, we would not get them. Somehow, their incompetence was now my fault. I'm done with them. I was denied the opportunity to speak to a manager and was offered a single $20 credit that I would not be able to use for the order I was about to place. Sorry, no. That order was deleted and I will never go back. I will NOT accept being lied to.

Buy this yesterday an half of the strawberry wasn't good n buy 2 box I hoping the next one is good. This not a good look for u

I received some berries as a birthday gift, and to say I was disappointed is an understatement. I had Shari's berries in the past and I always remembered them being good, but it would appear they've sold out since then and their quality has gone with that. The berries were all going bad, the design was butchered, and the chocolate was the same cheap melting chocolates you find at a craft store. I will not be purchasing from them again, and I suggest you not waste your money either. I have made better dipped strawberries myself at home and I am by no means a professional.

I wish I could give this place 0 stars. I am incredibly disappointed and disgusted with their service. I ordered a birthday fruit like cake through 1800Flowers for my father's 50th birthday. What was sent looked nothing like the picture. If you are incompetent and talentless just let the customer know so money is not wasted!