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My order was confirmed over 2 weeks ago, and I have not received a tracking number. I have emailed them 3 times just get a little help. They have not replied to me at all. Now, I don't even think my package will be delivered and they took my money out of my account as soon as I hit purchase. I will never order from this website again just because the customer service is absolutely ridiculous.
This company is a total scam. So much so that I requested a refund and they stopped responding to me emails and blocked me from their site. Their product is absolute garbage, I beg of you don't waste your money!
So after weeks of checking on my order, I received an email stating they were "sorry" that my order got caught up in customs and they would refund me 20% of the purchase price once the order was delivered. I have emailed them 4 times about the refund with absolutely no response. This site is the biggest scam ever, and the clothing is absolute CRAP! The only dress I have worn literally fell apart in the washing machine. DON'T WASTE YOUR TIME OR MONEY. TERRIBLE QUALITY, AWFUL CUSTOMER SERVICE! SCAM SCAM SCAM!
Update: After posting my original review, I received a message that Bellizo couldn't locate my order. Once I supplied all the information, I receive another generic email stating their standard shipping terms (5-12 days after order is shipped). It is now 18 days after shipment, I still have zero tracking information about my package, and Bellizo has stop responding all together. I have sent multiple inquiry emails, and they have not responses since the 1st time I posted a review. It seems that is the only way to get their attention. I have asked for a full refund since my package has no tracking information available, and they don't have a clue where it is. I have yet to receive a response on issuing a refund. I would HIGHLY RECOMMEND shopping elsewhere. This is nothing but a huge scam and headache to try and get my money back.
I placed an order on June 9th, which supposedly shipped on 6/17. The tracking information on USPS states the items were picked up at 11:06 am on 6/17 by a shipping partner, but the items still haven't made it to the USPS facility in Fremont, CA. I emailed on 6/26 to inquire about the package not arriving at the facility after 9 days with no response. I emailed again today, and it seems I have been blocked by them. My emails are un-deliverable to the service email given on their website stating the email is not found. Is this a huge scam? I am going to try and get my money back. Buyer beware! DO NOT ORDER FROM THIS SITE!
Received an item less and no refund was given although 3 months has passed, apart from the very bad material of clothes. I bought 7 dresses 2 of them damaged 1 missing and the rest arent even good to wear as a nightwear! Complete disaster
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DO NOT SHOP HERE! REPEAT... DO NOT SHOP HERE! I SENT AN EMAIL ASKING HOW TO RETURN ITEMS THAT WERE TOO TIGHT. THE REP SAID TO TAKE PICTURES OF TAG ATTACHED TO THE ITEMS BOUGHT AND SEND THE PICTURES THROUGH EMAIL. I SENT THE PICTURES AND RECEIVED NO RESPONSE! I HAVE EMAILED ON 4 OR 5 OTHER OCCASIONS AND STILL NO RESPONSE. THIS HAS BEEN GOING ON FOR TWO MONTHS. MY BANK IS NOW INVOLVED AND HOPEFULLY THIS COMPANY WILL SHUT DOWN DUE TO FRAUD AND SCAMMING PEOPLE OUT OF THEIR MONEY. ON THEIR WEBSITE... THERE IS AN AREA THAT STATES, SOMETHING TO THE EFFECT "WE ONLY WANT POSITIVE COMMENTS... PLEASE DO NOT POST NEGATIVE COMMENTS". HOW FUNNY IT THAT! NOW I KNOW WHY! YOUR COMPANY IS HORRIBLE AND YOUR CLOTHES ARE DISGUSTINGLY CHEAP! THE COMPANY DOES NOT DESERVE ONE STAR. THE ONLY REASON THIS COMPANY IS RECEIVING ONE STAR FROM ME IS BECAUSE I CAN NOT POST THE COMMENT UNTIL I GIVE THEM A RATING!
Horrible customer service. Sent 6 emails for return info. Straps seen on wrong. See thru clothes. Colors and sizes not as pictured or correct by their sizing chart. They refuse to respond to my emails. My bank is now involved. Will pursue thru them for my refund and perhaps fraudulent charges against company.
I do NOT recommend shopping here! I received my order two months ago, but the clothes didn't look like the pictures on the site at all. I decided to send it back and so I sent a refund request. Unfortunately, I never got an email back... The policy says you can't wait longer than 2 weeks after receiving your order to get a refund. After two weeks I sent them an email, saying I want a refund, but again, no answer. After two months, I'm still trying to reach them, but nothing works.
So: clothes don't look the same as they advertise + refund is not possible. Don't shop here!
Ordered 3 dresses and 2 didn't fit. Sent an email requesting return authorization and still have not heard a response after a week and a half.
I ordered swimsuits for my daughter and I. The swimsuits were beautiful, but we needed a bigger size. It did take awhile for a response, but I did receive an email about being patient, and how they would like to resolve the problem. They sent me the suits in the correct size. I found them on FB, and was hesitant, but I was very pleased to see they were a professional, legit company! Kudos Bellizo!
J G in San Antonio, TX
I ordered a dress from them and it barely looked like the picture. Not long enough and almost see through. I can't wear it. Not to mention it took over two weeks to arrive
I received my item in a timely manner, very cute dress however did not fit. Contacted customer service and they were prompt with their responses and very easy to work with.
The representative solved my problem quickly and easily. They were very polite and understanding to my problem.
I ordered 2 tops, a dress, and jean shorts from Bellizo. Not only did I wait almost 3 weeks for my package, but I was very disappointed in the clothes. Everything was made of cheap fabric, I had and issue with sizing, AND GET THIS- my shorts didn't even have holes for the buttons! What?! I emailed right away, followed their instructions regarding a refund. They got back to me ASAP, which was surprising and I appreciate so much. First they wanted to bargain with me to get me to keep my clothes then get a 50% refund, which I turned down. Then they decided that they would let me keep my clothes AND get a refund- I wasn't going to argue that! Awesome customer service, but I did have issues with their products.
STEER CLEAR OF BELLIZO!
Before ordering, I made sure that returning was an option. I read that returning was an option within 2 weeks of receiving the items and you have to request the return through customer service.
I made two purchase orders totalling $202 and some change. I was very excited to receive the items but upon arrival, the material was very thin, see through, cheap, and unless you have the "model figure," the clothing doesn't fit right.
I requested a return through their customer service department (they don't have a phone number, everything is through email) and took dayssss to hear back. In order to return, they require you to provide photos of the items you'd like to return. I dont know about anyone else but I don't have time to do this, especially when I ordered over 10 items. When I want to return something, I want to return it period.
Finally, they offered two options for return. 1. I keep the items and receive a 50% refund 2. I return the items for store credit.
Don't say that your customers can return items for a full refund if this is not true! If you want me to lie about the reasoning for return so it "justifies" a full refund I can do that but hat kind of customer service is that? This place is a joke. I will never order through them again.
Ordered 140 CND worth of items for vacation. Said it would be here 3-7 days after being shipped. It's been 14 days past being shipped, and still no item. After contacting them many times, I finally get an email saying my items are being held at US customs and there is a possibility of them being destroyed? And they are sorry if I suffer loss? UM you mean if the items you sent me did not pass customs, I do not get a refund? Wow what a waste of money. Horrible horrible horrible. Asked to cancel my whole order with no reply.
I ordered clothing and they were all see through. I tried returning and they never responded. I believe that they are trying to scam you for your money.
If I could do zero stars, I would. I ordered 3 items totalling to around $50 and chose 7-10 day shipping. After 2 and a half weeks I contacted customer support because my items had not been shipped yet. They never responded. Over the next month, I tried to contact them twice. Finally my order arrived almost 2 months after I had placed the order. The clothes are poor quality and don't look like they did in the picture. I would return but I'm sure they wouldn't even refund me because this site is surely a SCAM.
After some correspondence, Bellizo gave me a full refund when the items were not quite what I was expecting. Very personal service which was appreciated.
I had an issue with sizing but the customer service was awesome, very responsive and the solved my issue and refunding me back.
I'm very satisfied.
Thank you Bellizo!
The customer service of bellizo is amazing! They were able to refund me an item that didn't fit within 24 hours! I would recommend this website to anyone who wants cute and fashionable clothes!
