BellelilyReviews 921

Sent a rag in lieu of jeans - offered 5% off $70 then ignored any response.
The piece oif material I received had a waist band 20cm wider than advertised. They look like primary schoolers first attempt at sewing with ugly wide crooked stitch.

Took a month to get my shirts, they didn't look anything like pictured. Entirely different type of fabric and fit than what was pictured. Cheap materials and poor quality sewing. Their return process doesn't actually exist. It's online chat in broken English. They tell you to just keep it and accept a 25% refund. When I slammed them on social media they upped it to 35% refund. For items I wouldn't put on anyone ever. They told me they only give full refunds if you return the items but they won't give you a return address because they tell you shipping international is too expensive and you just need to accept partial refund instead. (Return address on my package was from NY even though they claimed they only have warehouses overseas). Garbage company.

1st of all my package wasn't able to be delivered to my house and I understand that it happens but they ended up sending my package back to them and when I contacted customer service they couldn't give me a refund and offered to send me the same package I ordered cuz I spent over $100 and once I confirmed them sending me another package and it'd be fine they stopped messaging me back and this was back in May I've continued to message them and still no response no update on if I'm getting a new package and again no refund and the shipping did take a couple of months to get to me for it all not to be delivered to my home just be aware poor customer service!

This is a fake website. This is a scam website. I've been waiting 6: weeks for my order... still has not arrived. Stay away from this site it is a scam

I ordered a 1x shirt and it was so small. It fit a medium. Another shirt that was ordered was sheer. I asked for a refund and they wouldn't take the item back. They stated too expensive to return. PayPal sided with Bellelily. I'm shocked and disappointed. I will never order from them again or recommend them.

Didn't even receive all of my order. Sizes were all over the place. Poor quality material missing buttons. And they only want to refund me 40% off one item, which is $5. I spent $250. I REPEAT DO NOT ORDER

One shirt didn't look like the picture the navy blue colour in the shirt is purple.
And another $#*! I ordered in a medium size was packed as an extra large and what am I supposed to do with that?

Bought 4 dresses for an event. All were huge and of poor quality. Contacted the seller to get refund, they would only give 20% back— told me to give the clothes to someone close to me? Complete scam— do not buy from them!

I ordered 11 items that cost me over $200. Only 4 correct items and I have no idea where the other 7 random items came from or why they even sent them to me. It's unfortunate that these people have this fake website with items that do not even exist, as my package was filled with a bunch of random JUNK that I would never buy. I basically just donated over $200 to this person because I didn't get half of what I paid for and there is NO RETURN POLICY. A legitimate retailer would include a printed receipt in your package with return policy instructions. They don't even have a return address on their website and they use a hotmail email address. This site is a scam. Save your money, You've been warned.

It took over a month for my items to arrive. They sent me incorrect items in wrong size and print. Other screen prints were blurry. The maxi dress looked like something made in high school Home Ec. I will not even wear this stuff. I requested a return and exchange on items and for my missing item and they told me to send them $20 for shipping and to give the items away to friends. I believe this company is out of China based on my email from them.
What a waste of money.

I ordered over $100 worth of merchandise. I always check the info on what material they use before purchasing. I received the items approximately 4 weeks after I ordered. Only 2 out of 5 items were as advertised. The others were made from a different fabric, or were grossly misrepresented in the pictures. One was a completely different design and material. To be fair, one of the items that was correct was a pair of sneakers. I don't think you can really misrepresent those. I will not be ordering from them again, especially because their return policy is vague in terms of whether you will be refunded if you choose to return any item. The first pic is what I ordered. The blue and white top is nothing like the actual picture. It is supposed to be ribbed and fitted. The multi striped top looks like the picture, but the material is not what was represented. It is supposed to be a cotton blend. It is strictly polyester.

Easy site to shop. Cool merchandise, well designs. First order so will hold on commenting on quality of items and delivery.

Reason I chose this business:
Looking for new and unusual casual wear.

Great fitting shirts! So many compliments. Im stocky and plenty of breathing room! Takes about 3 days worth it. Easy laundered shirts!

Reason I chose this business:
Great value

I ordered a dress from belllily that i love, but it was a size too big. I sent an email asking to exchange for a smaller size, and they asked me to send them photos of the issue (the dress), then even more weird they asked for my measurements... after i submitted the info they emailed back asking if i could just keep it and place a second order to pay for and that it would cost me too much to ship it back and offered a discount. Im so pissed! Not ordering from them again.
UPDATE: they tried offering me a 50% refund to delete my bad review. Not happening. Then they say "we can understand your mood, we can give you a full refund, but the refund will go to your return shipment fee."
$#*! this company.

I recently purchased four items from Bellelily. I had read return policies before purchasing. Out of the three shirts I bought, two of them did not fit well and were poor quality or made cheaply. I did not keep them with their original packaging so I did not attempt to return as I knew that I couldn't. I did attempt to return the shorts that did not fit and did not look like the picture. It was not worth the process. There is no easy way to return items. You have to email customer service with pictures and pictures of the packaging and they also ask for your measurements. I'm wondering if that is to clarify that they do not fit? I did not send mine so I am not sure what would have happened if I did. Customer service tries to fix the issue in other ways than refunds. Returns are also not free and there is a very small timeline for returns. In the end I had to end up keeping the shorts with no refund because they would not tell me how to return the item. They only offered a discount on my next purchase, which I will not use. There are many online boutiques that have good quality, cheap prices and easy return policies. This is not one of them. I would look elsewhere. I will never purchase from here again.

Save you time and money. These clothes are so poorly made and this company will only give you 30% refund and tell you to sell the clothes or give them to the homeless. Absolutely ridiculous.

Really bad services. 2 of the 5 clothes that I buy are not correct. Do you think people are that stupid, and they are not going to find out that you send the wrong clothe or size? I contact belle lot and ask for a refund since I didn't order those clothes, the answer was: Order product is beautiful and the size is correct, we hope you like it. I wish you a happy life

Big problem! You can not take responsibility for your mistakes? What kind of entreprise are you? The bad one, the not trusty one? And by the way, the clothes are Ok, but not that beauty, so please don't flatter yourself to much!