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Bellelily Reviews Summary
Bellelily has a rating of 2.1 stars from 921 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 158th among Women's Clothing sites.
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I was very pleased with my purchase because all the dresses looked great, were of good quality and arrived in a timely manner. Highly recommended.
Shopping for a dress at this company was great. The staff was helpful. The selection was great, and the prices were affordable.
The site is my go-to place for high-quality dresses. The variety of dresses is impressive, and the prices are reasonable.
I love shopping at this company because the dresses fit me perfectly. Their sizing is consistent and accurate, and I never have to worry about returns or exchanges.
I'm happy with my purchase, I'm happy quality of clothes, I will be wearing them to look young and beautiful.
I spent 150 on this site.
Poor choice on my part. I did not receive swimsuit I ordered they sent in several packages then tell me I need to send picture of packaging so they know I didn't get the swimsuit. I will be disputing charges with my bank...horrible service at this company...shop elsewhere
Swimwear a nightmare
Top way too small for a large! Bottoms kinda normal.
And no exchange
Will never order again
Medium is a small!
Hi, Lyn F,
We understand that this can be disappointing that the item is not fit for you and we apologize for any inconvenience caused.
We are committed to providing shoppers with lower price, high quality, suitable, and exclusivefashion products. Our products are basically the same as the pictures. If our products don't meet your expectation, we will do our best to help you reduce your loss.
We support returns/exchanges. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
Since we cannot verify the order with your name, we still hope to contact you to further verify the status of your order so as to provide you with a suitable solution.
We understand it can be difficult to be patient and understanding in these circumstances, and we thank you in advance for your cooperation and understanding. Your support and loyalty means a lot to us and we are committed to providing you with the best service and products.
Any further issues, please respond to our customer service :[email protected] directly. Best regards!
The dresses are beautiful, very stylish I'm a fan of their bands and they have a great selection, delivery is fast and almost every dress comes with a great price is very reasonable for the super quality of the dress.
The jewelry is nice. The clothes, and flip flops are plastic. The bathing suits come not the way they are pictured. I bought a "cashual" bikini that showed the bottoms fully covering the lower half. I get it and it's a thong like bathing suit. Lol this place is not somewhere I'd shop all the time. It gives me 5 and below vibes. Which there is nothing wrong with that just from the way it is cheaply packaged to the prices seeming low, but should be lower.
Hi, Deccie C,
We sincerely apologize for the inconvenience it brought to you. We arecommitted to providing shoppers with lower price, high quality, and exclusivefashion products. Our products are basically the same as the pictures. If ourproducts don't meet your expectation, we will do our best to help you reduce yourloss. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
Any further issues, please respond to our customer service :[email protected] directly.Best regards!
I wish I received my purchase. The tracking info is in Chinese. I'm grateful I didn't go on a shopping spree. However, if the price is too good to be true then research the company. I tried the chat... No response. Emailed, nope. So my friends lesson learned.
Hi, Gab C, We apologize for the inconvenience.
Our website is a professional online website with a professional manufacturing team, shipping team, customer service team, we are committed to providing beautiful clothes.
After verification, the following picture you sent shows that the name of the website you ordered is "bellelly", while the name of our website is "Bellelily", name ended with letter lily, can you please verify again whether your order is in our What about website ordering?
If you have other questions, please reply directly to our customer service: [email protected]. Yours sincerely!
Nothing like the pictures or very close to their OWN size measures if you're expecting it to fit the way you think it will.
The material itself is so cheap, you will be uncomfortable and sweating.
They charge way too much for these trashy items. They will do everything they can to convince you not to return and IF you get to, you will pay a lot.
This is clearly a company with no value or standards. Most likely just like Shein that mistreat their employees so badly.
DO NOT SHOP HERE! I would hate for someone else to be so disappointed as me since I don't have a lot of money and getting some new clothes to look nice and being taken advantage of was hurtful.
Hi, E T,
We sincerely apologize for the inconvenience it brought to you. We are committed to providing shoppers with lower price, high quality, and exclusivefashion products. Our products are basically the same as the pictures.
We support returns and refunds, and we hope to do our best to provide suitable solutions for buyers. Could you provide us with an opportunity so that we can verify the status of your order for you?
Any further issues, please respond to our customer service: [email protected] directly.
If our products don't meet your expectation, we will do our best to help you reduce your loss. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
Best regards!
Be aware there return policy (not stated anywhere) have you send the item back to a China address which forces you to keep the item. They will not give you a USA address for returns even though their shipments are from the USA.
Hi, Don V, We apologize for the inconvenience.
We are committed to providing shoppers with affordable, high quality and one-of-a-kind fashion products. Our products are basically the same as the pictures.
We're sorry that our product did not satisfy you. We support returns and refunds. We have one and only one return address. You can return according to the return address we provide. To start a return, please read our return policy: https: //www.bellelily.com/user/help/list/id/8.
In order to protect the privacy of your personal information, we hope to further verify your order for you so as to provide you with a suitable solution. We can't find up your order through your name, please contact us through the following customer service: [email protected].
If you have other questions, please reply directly to our customer service: [email protected]. Yours sincerely!
Clothes look nothing like the photos! No tags, such poor quality, colors don't match. I am so disappointed
Hi, Kristen B.,
We sincerely apologize for the inconvenience it brought to you. We arecommitted to providing shoppers with lower price, high quality, and exclusivefashion products. Our products are basically the same as the pictures. If ourproducts don't meet your expectation, we will do our best to help you reduce yourloss. To start a return, please read our return policy:https://www.bellelily.com/user/help/list/id/8.
Any further issues, please respond to our customer service: [email protected] directly.Best regards!
I purchased an item 4 weeks ago thinking it would arrive before Xmas. They only just shipped it and now I need to find another outfit and spend more money because they failed to complete my order.
One very unhappy customer.
Hi Melanie B,
We apologize for the inconvenience caused.
We take your feedback very seriously and hope to further verify your order for you.
Once the order ships, the customer will receive a shipping email. Please check the inbox at your registered email address. If you can't find it, the email may have been incorrectly marked as spam. Please check your spam folder and be sure to add our email address to your safe list.
We'd like to track down your order, but we can't find your order number using your name.
In order to protect your privacy, if you have any other questions, please reply directly to our customer service: [email protected]. Best regards!
I have been dealing with customer service for 5 days now. I ordered $145 worth of tlitwms from this company only to receive not my order but someone else's. Nothing when remotely similar and definitely not the correct size. They want me to pay to send these items back and not even get ny actual order. Or. I can keep them and get a 20% refund?. I think not
Hi Jerry E,
We apologize for any inconvenience caused.
We take your feedback very seriously and would like to further verify your order for you.
After our verification, the size we send you is based on the size you ordered. There is no problem of sending the wrong size.
At present, we have sent you an email and hope to further ask you to verify and solve your feedback.
In order to protect your privacy, if you have any other questions, please reply directly to our customer service: [email protected]. Best regards!
Received boots. Two sizes too big after using conversion chart. No response for returning. Address on package to return was not legit. It was an Express store in Rosemont, Illinois. The name on the package was Zhao Meng. Don't waste your time with this company. Scam!
Hi, Van T.
First of all, we sincerely apologize for the inconvenience caused to you, and we attach great importance to your message and feedback.
We are a professional online website with a professional customer service team, and we are committed to solving the problems buyers encounter on our website.
We hope you can provide us with a valuable opportunity to solve the problem for you. We will carefully verify the problems you mentioned before and provide you with a suitable solution according to your demands.
We hope you can feed back the problems you encounter to our after-sales service center and send them to our email [email protected]
We will understand and solve the problem for you in the first time.
Thank you for your support and understanding.
Poor quality of clothing. One step up from hard plastic. After multiple back and forth emails, they agreed to a 40% refund. Nevery again.
Hi, Tyler S.,
We sincerely apologize for the inconvenience it brought to you. We are committed to providing shoppers with lower price, high quality, and exclusivefashion products. Our products are basically the same as the pictures.
If our products don't meet your expectation, we will do our best to help you reduce your loss. To start a return, please read our return policy: https: //www.bellelily.com/user/help/list/id/8
Any further issues, please respond to our customer service: [email protected] directly. Best regards!
Horrible quality. Will never order from them again. Spent over a hundred dollars just to end up throwing it away.
Dear Lauren M.
First of all, we sincerely apologize for the inconvenience caused to you, and we attach great importance to your message and feedback.
We are a professional online website with a professional customer service team, and we are committed to solving the problems buyers encounter on our website.
We hope you can provide us with a valuable opportunity to solve the problem for you. We will carefully verify the problems you mentioned before and provide you with a suitable solution according to your demands.
We hope you can feed back the problems you encounter to our after-sales service center and send them to our email [email protected]
We will understand and solve the problem for you in the first time.
Thank you for your support and understanding.
BELLELILY AND CHIC ME COMPANIES ARE SCAMMERS!ONLY ORDER THROUGH AMAZON AT LEAST THAT WAY YOU GET YOUR MONEY BACK! I ordered through both companies and they sent wrong sizes, their sizes are wrong, ex a definite 1X was given to me when I asked for large. I ordered around 150.00 from each co., they won't return ph calls or emails. Their return address is in CA but after a month of trying to talk to someone they finally told me the clothes come from over seas and they don't take returns. This shouldn't be allowed to happen. Both packages came back addresse unknown! Wow how Comforting. Ppl do your homework. Scammers for sure!
Hi, Michele M.,
We sincerely apologize for the inconvenience it brought to you. We are committed to providing shoppers with lower price, high quality, and exclusivefashion products. Our products are basically the same as the pictures.
If our products don't meet your expectation, we will do our best to help you reduce your loss. To start a return, please read our return policy: https: //www.bellelily.com/user/help/list/id/8
Any further issues, please respond to our customer service: [email protected] directly. Best regards!
I ordered three items in July and they never delivered. I asked them to refund my money and they stated that they could not but that I could order more items in the same amount of my original order. I tried to do that and went back and forth via email with the replacement items. Nine separate emails of stating this is what I would like to replace my original order and every single time they said to choose something else, one or more of the items I chose were out of stock. I finally found three items that were in stock. Someone else wrote a bad review and they thought it was me. They sent this message to me. This was one month after I ordered and still had not seen my order in the mail. They are holding my items until I take a bad review down that wasn't even something I had written.
Dear customer,
Thank you for your message.
Could you please delete your negative review first and we can arrange the shipment asap?
Waiting for your reply,
Your support and understanding will be highly appreciated.
Best regards from bellelily.com
Penny
Customer Representative
http://www.bellelily.com
Hi, Jessica C.,
We apologize for the inconvenience caused.
We take your feedback very seriously and hope to further verify your order for you.
Once the order ships, the customer will receive a shipping email. Please check the inbox at your registered email address. If you can't find it, the email may have been incorrectly marked as spam. Please check your spam folder and be sure to add our email address to your safe list.
We'd like to track down your order, but we can't find your order number using your name.
In order to protect your privacy, if you have any other questions, please reply directly to our customer service: [email protected] directly. Best regards!
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All Free Shipping Cute Clothing at BelleLily.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Amy A,
We apologize for the inconvenience caused.
We understand that this can be frustrating that item# is missing from your order, and we apologize in advance for any inconvenience caused.
In response to your question:"take a clear picture of the package, showing all the items that were included in your orde"
It is also our hope to verify the actual situation of the package received so that we can verify with the logistics company and the relevant department of the warehouse and provide you with a suitable solution.
At present, we have sent you an email to further verify the actual situation of the order you received, please pay attention to check and reply.
In order to protect your privacy, if you have any other questions, please reply directly to our customer service: [email protected]. Best regards!