BellelilyReviews 921

The photo of "stained glass birds" is not anything like the plastic I received. Most likely the photo on their site is of something truly stain glass that somebody did a shrink a dink knock off from. Bellelily customer service is non-existent to assist with returns. I will not ever purchase anything from Bellelily again. Below see photo of the online pic, bigger than the woman's hand by 4 vs what arrived (about 1/4 the size and plastic). Sorry I didn't keep the pictures of the unwrapped birds that shows the 1/4 inch thick plastic with decals... if you zoom in, you can see it through the wrapping.

I ordered 2 dresses in a small. I recieved an email from the company stating they fit smaller so they decided to send 2 sizes bigger. I recieved the dresses and both are huge on me. Contacted the company and was told to give them to a relative and ask them to pay! I told them they wouldn't fit anyone and I wanted to return. They then offered me 2% off next order… I felt insulted! I told them they had sent the wrong sizes and I needed to return for a refund. They then offered me 20% off. I again said no I want to return. They then came back with 50% refund. At this point I was so fed up I said yes… this was several weeks ago. Still no refund and not heard from them. All I can do is warn people not to order. There is no real return policy and their customer service is shocking. Please stay away and order from a reputable site. Don't waste your time on this garbage

By far the worst online clothes order I've ever received. I ordered two shirts. Very cheap thin quality, your better off shopping at Walmart or even the thrift store. I will literally never wear either shirts. The sizes are also massive, runs very large. A size small is more like a large or xL. I tried to wash and shrink but since the material is very thin, it did not help.
Do not waste your money. The clothes look totally different than they do online. Definitely the cheapest of quality coming from China. The pictures online are very deceiving.

Do not order from this company. It is a scam. Clothing looks nothing like advertised. They refuse to refund me the money for Clothing that I did not receive and clothing that I do not want. Buyer beware!

I like that they make it so easy for us to apply the discounts, Thank you so much!

Reason I chose this business:
Because I love the prices and the merchandise.

I ordered products and after 3 months awaiting for products still not delivered. Refuse to refund and suggesting I need to buy something else I do not need. This company is a scam!

Me mother and I ordered from this site and it took a month for us to actually get our stuff. My mom got 2 sweaters and they looked nothing like the pictures and we're a very awkward material and they also sent the wrong size. I ordered a sweatshirt, sweater, and a pair of shoes and my sweatshirt was also a thin awkward material and my sweater looked nothing like the pictures and had a hole in the pocket. The shoes were also very low quality and didn't look like the pictures as well.

I didn't know this company is located in China when I place orders. I need to return them, Due to the poor quality, then I was told the shipping costs will be extremely expensive.
If they are doing business in the US, Why they don't have a location in the US that allows US consumers to return the purchase? I believe they have access to/from China all the time. Why as an individual buyer we have to be responsible to pay the extremely expensive shipping costs?
Why the company is not clear about its location and "difficult return police" upfront on its website?
This kind of dishonesty and unethical performing results in damage to US customers.

Ordered shoes size 39.
Ordered shoes size 39.
Took 3 weeks to arrive and when they did they could have been any £8 shoe from a discount shop in UK.
Quality was terrible, size was completely wrong even though bag labels say 39. Next to my size 39 Rocket dogs (that actually cost less!) they are a good 20mm shorter.
No paper work with parcel no address, no returns policy.
Several emails later offer of partial refund (like they would fit if half price!) I have reported to trading standards etc.
They make you believe initially that its a American based company doing quality goods but is in fact a Chinese sweat shop sell rubbish (funny how they have English names at the start!)
Steer clear awful company, awful product, awful customer service.

Ordered a very long thick purple sweater for Fall and received a waist length black lightweight black sweater that is for Spring/Summer. Completely different product and no inserts with packet on how to return. Email address provided in my confirmation email bounces back. Based on reviews (guess I missed them when ordering) I don't expect they will handle the return well. Scam as far as I am concerned.

I cannot recommend to order from Bellelily. I ordered a dress and not only was sizing completely inaccurate but very poor quality. It is impossible to get a refund... the hoops they make you go through for a refund is not worth it. Will never make another purchase through them. Complete scam

I ordered 2 items that totaled $45, both were badly designed and very cheap. I contacted the company and they requested photos of me wearing them and my measurements, which is was insane. I again said I wanted to return and they offered 20% off. I opened a claim with PayPal, the claim was escalated. They offered 30% back, I said I wanted to return for a refund. They then provided an address IN CHINESE, so there's no real way for me to return. I contacted paypal, and they just refunded me. But bellelily is a total scam selling cheap badly made items and offers zero protections to the buyer.

I canceled my order less than 4 hours after I placed it. I emailed them multiple times and even contacted them via chat. I didn't hear ANYTHING back for about a day…. Only to be told that " coincidently" my order was sent out. Absolutely unacceptable. I truly believe the people at BelleLilly saw my request to cancel my order and chose to ignore it and send my cancelled order out anyways. Then responded to me after it was sent so they can still get some money. I've had some friends ask me about this store and I sure as hell know now to tell them not to shop with these thieves. Don't waste your money!

Bought a pair of shoes they claim they were canvas they were not Canvas it was very cheap flimsy rubber and then they sent the wrong size shoe, they even admitted it was described wrong on the Internet and everything was their fault. They would not give me a total refund they wanted to deduct money off of the amount plus they wanted me to send the return back to China at my expense I explained to them you do not treat Americans like that when you are trying to do business. Terrible customer service.

I usually don't even leave reviews, but felt so unsatisfied and unhappy with my experience at Bellelily (an online clothing shop), that I decided to leave a poor review. First of all, the dress I received did not look like the one I ordered, and was poorly made. When I looked back at the website, it says you can only return the item if you get "approval" first from customer service. My first email didn't get a response. Then, upon my second try (mind you now it has been a few months since purchase), they told me I could get a refund once I leave a happy review about my product. I didn't want to lie on my review, and told them unfortunately I could not leave a positive review when I'm trying to return my product. I never received a response. This company is very shady, manipulative, unhelpful, and their products are not as demonstrated or quality items. I will never order from this website again, and would caution you against doing so also.

The dress from Bellelily was beautiful... I got so many compliments. I probably could of went with a size smaller. Worth the money. Only thing is the straps were a little long. I just cut them and stitches them shorter and this is now my favorite dress to wear out. Will buy again from Bellelily!