On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BeFrugal.com is a free cash back, coupon and deal website where you can shop at your favorite stores while saving an average of $27 per order and earning an average of 7% cash back. Shoppers can combine coupons, deals and cash back for maximum savings at over 5,000 stores when they shop online. To learn more or to sign up for free and earn a $10 sign-up bonus, visit www.befrugal.com.
BeFrugal Reviews Summary
The company has garnered a mixed reputation among its customers. Positive feedback highlights the appealing cash-back offers, ease of use, and the ability to request payouts at any time, contributing to a generally favorable experience for many users. However, significant concerns arise regarding service delays, particularly with pending transactions and payout resolutions, which leave some customers feeling undervalued and frustrated. Overall, while the platform is appreciated for its potential savings and user-friendly interface, the inconsistency in transaction processing and customer support may hinder its ability to fully satisfy all users.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love everything about BeFrugal! Great customer service! Wonderful way to save a little money!
The program has been a help for me for awhile now.
Thank you for being a loyal customer! We appreciate you taking the time to leave us your feedback.
Check out our new BeFrugal Reward Extension. It's a great new way to earn some extra cash on daily activities.
BeFrugal has a great team and is a great way to save money on purchases! I've saved hundreds of dollars in the past several years. It's money back in your pocket.
Thank you, Mark! Our mission is to help you save and earn on potential cash back! Check out our new BeFrugal Rewards Extension. You can earn daily points that can later be converted into cash! Another great way to earn on some extra cash.
I'm new to this portal and so far so good. Will continue to rate accordingly.
Hey Carol E! Thank you for leaving your feedback. We appreciate all the feedbacks we receive. We are looking forward to seeing your future ratings!
If you have any questions, feel free to reach back out to us! We have Live Chat available Monday-Friday, from 8:30am to 4:30pm (Est).
Love it, do my Holiday shopping with it, use cash I earned via amazon gift card.
Hello Oksana! We are so grateful to hear that you are enjoying our services! We are committed to helping you save and earn cash back. We hope that you are also enjoying the new BeFrugal Rewards Extension. Points can be earned daily, that can later be converted into cash!
We appreciate you for taking time to send us your feedback. If you have any questions, feel free to reach out!
I had been working with this app for more then two years. Very satisfied with it.
Thank you for choosing us to be a part of your Cash Back journey! Check out our new BeFrugal Rewards Extension. Another great way to accumulate daily points that can later be converted into cash. That's more cash in your pocket!
They advertise higher payouts then other stores like Rakuten, but actually lots of times don't provide any cash back at all and deny any claims. I have never been denied cash back on Rekuten when I've actually completed the purchase, unlike here. Don't use!
Hello Lisa! Thank you for taking the time to send us your feedback. Your feedback is very important to us.
BeFrugal is an online Cash Back Portal that connects you to the cash back from the Merchants. BeFrugal works solely with the Merchants when it comes to cash back, meaning that it comes from the Merchant, not us. Once you place a purchase, the Merchant will acknowledge the pending cash back within 7 days, making it "Verified". Due to the cash back coming from the Merchants, they have given us an Estimated Time Frame of Up to 120 days for the Cash Back to go from "Verified" to "Payable". BeFrugal does not get paid until the Merchant has approved of the Verified cash back. Since we pass on the savings to you, once we get paid, you will get paid, and your cash back will become set and eligible for payment.
I hope this information helps! If you have any further questions, feel free to reach out. We are here to help you!
It's perfect to be able to receive cashback with Befrugal,
an excellent incentive for those who buy from different online stores,
Thank you to the Befrugal team.
Hey Silvanir!
Thank YOU! We appreciate you for taking the time to send us this feedback! It makes our day to know that our customers are earning and enjoying the services on our site. Make sure to check out our new BeFrugal Rewards Extension. Earn daily points that can later be converted into cash. Another great way to earn while you shop!
Cash back moves to verified and stays there for a while before moving to payable. Customer service is less helpful than other sites. However, there are certain merchants that are only on BeFrugal, and sometimes cashback rates are higher than competitors.
Hello Julie! We are listening to your feedback and apologize for any inconvenience within our site. Your Feedback is important for us to understand things from the Customer's standpoint. We can understand how long it can take when it comes to cash back going from, "Verified" too "Payable". Since the cash back is coming from the Merchant, they give us an estimated time frame of Up to 120 days for the cash back to go from "Verified" too "Payable".
BeFrugal is just an online cash back portal that connects you to the cash back coming directly from the Merchant. Once you make a purchase, they will typically acknowledge the pending cash back within 7 days, making it "Verified". Although we hear you on how long it takes, they do not give us any updates during that time. Once they make a decision, they will notify us, and we would notify you of the "Payable Status".
I hope this information helps! If you have any further questions, you are always welcome to reach out for assistance!
This is the most reliable cash back program of all that I have used.There was never any trouble.Recommend!
Hey Kestas! We appreciate you taking the time to leave us your feedback. Our mission is to help our users earn and maximize on their earnings. We hope that you have been able to check out our new Rewards Program! BeFrugal Rewards is a new extension, which you can collect daily points to later convert to cash! Another great way to maximize on cash back.
Feel free to reach out for more information. A Team Member would be happy to guide you through it!
I used it with Surfshark;they offered a 25% cashback. I had to submit a cash back inquiry, as the cashback was missing. I was waiting more than 2 months for their investigation. They were telling me that I have just to wait. Afterwards, I decided to contact Surfshark.
Surfshark informed me that they haven't received anything from BeFrugal regarding my case. Moreover, they told me that I was not eligible, as I had a previous transaction with Surfshark three years ago. However, this was not mentioned in Befrugal's terms. They asked me to contact the cashback provider regarding this issue.I contacted Befrugal and I let them know. After an hour I received the following response:
"We have learned that the investigation was denied. This may have been a result of clicking on any links or popups outside the BeFrugal browser window, searching using an outside site, using a coupon code offer not listed on BeFrugal, having another coupon site's toolbar active, etc."
After more than 2 months they just denied by speculating the reason. I informed them regarding the reason (according to Surfshark) and I received the following response:
"SurfShark has no clause in their affiliate contract specifying that they pay out referrals for new customers only. "
I asked them to investigate this and to offer as reimbursement this amount in my account as this was their fault. They responded:
"As this appeal was declined by the retailer, it would not be possible to receive cash back. I apologize for any inconvenience."
They offer $35 to refer friends, but they don't offer a cashback as a bonus to solve the case and to make the existing customers satisfied and recommend them even without a bonus...
Hey G D! We apologize for the inconvenience regarding your cash back. Unfortunately, since the cash back does come from the Merchant, we cannot manually send you cash back on one they Declined.
BeFrugal is an online cash back portal, that connects you to Cash Back from the Merchants. Since the Cash Back comes from them, they will track and update your account. Merchants are always updating their Cash Back Percentages and Terms. We highly recommend reading into the "Cash Back Terms" before placing a purchase. The Merchants list useful information regarding their cash back.
The Refer-a-Friend program is a great way to refer friends and get a bonus! We also have the new BeFrugal Rewards Extension, where you can earn points to then convert to cash. We also like to throw in some Bonus Cash Back when you shop with Merchants. Again, we highly recommend to read the "Cash Back Terms" within the Cash Back Percentage the Merchant is offering. You will find our bonus percentages there!
If you have any further questions, feel free to reach out and a Team Member will gladly assist! We are here to help and guide you through our site.
I thought this was optional. Anyway, this is a great way to save money and at the same time get rewarded with cash.
Hi Esperanza! Feedbacks are always optional. We appreciate you taking the time to send one in. Enjoy those earnings, you deserve it!
Nice i love it, i like purchasing, i love befrugal
Thank you, Stephen! Glad to hear that you are earning and enjoying!
I use a few different Money Back/Earning websites and this one is the slowest one for payouts to be available to payout, but the rates are decent and higher than some.
Hey Caitlyn! We appreciate you leaving your feedback.
BeFrugal is an online cash back portal that connects you directly to the cash back with the Merchants. Merchants can sometimes take some time when it comes to approving. Feel free to reach out whenever you have a question or need assistance. We are here to help!
I opened the account in August, have $31 dollars sitting in my cash back account. All verified, none payable, even meeting the minimal withdrawal limit. & when I ask, I always get the same answer "merchants gives 120 days to mark as payable. When that's done, they will notify us & we will notify you." The deals are great, but you don't actually get to use the cash back. If you want your cash back quick, don't use this site.
Hey El g.!
Thank you for reaching out and leaving us your feedback. We understand that the wait time can be difficult. We are always here to guide and inform our users of information regarding cash back. Feel free visit the FAQs section for more information. You are always welcome to reach out and ask questions!
They don't track anything. They wait til you do then deny! They don't track anything. They wait til you do then deny!
Hey D.S! I can see where you might think that, but it is not the case. BeFrugal wants you to earn cash back, that is why we provide our cash back portal. We connect you to the Cash Back that is coming from the Merchant. Due to the Cash Back coming from the Merchant, they will track and update the account with the potential cash back. We understand how difficult it can be to wait for your Cash Back. When you place a purchase, the Merchant will typically update the account within 7 days. If they do not do so, there can be many reasons as to why they did not. That is why we provide the Missing Cash Back Inquiry. That is our way to bring attention to the cash back that is missing from the account.
Feel free to always reach out when you have a question or need assistance. We are here to help and guide you through our services.
Thanks!
I've struggled over the couple of years with BeFrugal to get all of my rebates paid especially when ordering through Kohls. I've opened various tickets (at least six and some never opened) where the orders have been received but never verified and not paid.
Unfortunately when checking on my payments recently, as they seemed low, I noted additional Kohls shipments never verified nor paid upon (one shipment being close to $270). They quickly responded my inquiry was over 60 days from order date (not received date) so they could not investigate. I find this comical as I have had previous tickets opened where it took them over 60 days to pay me.
I've never had difficulties through other rebate sites having to track rebate status to get paid and where customer service actually resolves issues quickly. It's just not worth the extra percentage point.
Hey Lisa!
BeFrugal is just a cash back portal that connects you to the Cash Back from the Merchant. Since the Cash Back comes from them, they will update and track the potential cash back on the account. When you place your purchase, the Merchant typically updates the potential cash back within 7 days. If they were to not update, it can mean many different things. That is why we provide the Missing Cash Back Inquiry, as a way for us to reach out and bring attention to the cash back that is missing. Merchants only allow us 60 days, from the purchase date, to send in a Missing Cash Back Inquiry.
I hear you when it comes to waiting a certain amount of days for "Payable" Cash Back. Once the Merchant has acknowledged the pending cash back, they give us an estimated time frame of Up to 120 days for the cash back to go from "Verified" to "Payable". Since that date is just an estimated date, some can approve quick and others can take a little longer.
If you ever have any questions or need assistance, we are here to help! Feel free to reach out and we will assist you on it.
Thanks!
My legal first name is initials only and they told me that I must send in a government photo ID to customer care in order for them to release payout. They do not make anyone else do that? Said they could not help unless I send that to them. I told them I was not comfortable sending that to them online. They said they would not issue payout to me then. I asked them to just put it back in my account and they said they could not.
Hey JB. We understand where you are coming from. When users request a Payout, the Payout Team can reach out for verification and/or information to ensure a safe delivery of your rewards. You work hard for those rewards, and we want to make sure that you are earning them safely! I can assure you; you are not the only one that has been asked to complete this verification. If you are having any worries, you can reach out and we will gladly assist.
Always making excuses not to pay out cash back. Including you having other cash back or coupon extensions installed, you browsing other such sites, you clicking on monetized links anywhere online, using an ineligible coupon code, having ad blocking software, using a VPN, etc. The responses are pathetic, especially to say to someone who is tech savvy and has experiences with browsers/other cash back sites. This company sets false expectations and then does not stand by their process. Baffling how anyone would use this -- not worth the extra point or two. Save the frustration and go use something more reputable.
Hey B F. We understand where you are coming from. BeFrugal is only a cash back portal that connects you to cash back that is coming directly from the Merchants. The Merchant will then acknowledge and approve of your potential cash back. Unlike other cash back sites, we work solely with the Merchant when it comes to Cash Back.
You're right, there are things that can interfere with the tracking of the Cash Back, such as a coupon being used that is not listed on our site. On the Cash Back Percentage that the Merchant offers, they all have their own "Cash Back Terms". Most of them state in their terms, "If you choose to apply a coupon or deal that is not posted on BeFrugal.com, we are unable to guarantee that you will receive Cash Back on your purchase." We highly recommend reading into the Terms Stated for the Merchant's Cash Back before placing any orders. You are more than welcome to reach out to us when you have questions or need help, we will do our best to help and guide you.
Stole thousands of my dollars. Once purchases where confirmed they said they are waiting for website to payout. Checked with internals at website they got paid 6 months ago and still refuse to pay.
Hello JJ! This does not sound right! BeFrugal is a cash back portal, we connect you to the Cash Back that comes from the Merchant. They will acknowledge and then approve of the Cash Back on the Account. Once they have "Verified" a purchase, that means that they have acknowledged the Pending Cash Back. Merchants give us an estimated time frame of Up to 90 days for Cash Back to go from Verified to Payable. That date is just an estimate though. Each Merchant has their own time frame and tracking of the Cash Back. There are resources we provide in order for us to reach out. Each case is different, depending on the Merchant. We are more than happy to help and look into it for you. Feel free to reach out and we will assist!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Wendy! We love hearing from our users and helping them with cash back! We hope that you are enjoying your cash back, you've earned them!