Beauty BayReviews 254

I placed an order for 3 items on March 6. Here it is April 9th and I still haven't received anything. Website shows "Order Despatched" on March 7 and then on April 1st "Closed by System". Fantastic. I emailed through the website for an order update and they sent me back a cut and paste auto-response with no information and no recourse. I'm filing a chargeback with my credit card company in the morning. This company is utter trash.

SCAM SCAM SCAM
Worst website ever. There's no customer service at ALL.
Waiting more than a month for my package to arrive and no response from their website.
Tried to contact them more than 10 times in 2 weeks and they even not trying to reply you.
I understand that it's COVID-19 which can affect the delivery time. But as they advertised it may take up to 25 days for your package to be delivered. But it's more than 30 days so I had enough patience. This COMPANY shouldn't work if they don't care about their customers.

Also most of the REVIEWS are FAKE.
After 1 bad review there're 10 great reviews.

Really? You think it's not noticeable Beauty Bay, you think you're smart?

#scam #fraud #fakeproducts #fromchina

BEWARE,
ITS a SCAM

I'm from Australia but, I can understand with the whole COVID-19 going on right now especially when ordering things from overseas. I haven't gotten my package yet which is fine. However, they need to improve their tracking system because I placed my order on Friday 13th of March and the site said that I placed my order on the 2nd which was a wth moment.
They have updated it though thankfully, but it would be good if they could improve tracking especially when paying a lot of money for makeup you can't really get without driving for ages..

I placed an order last Thursday and paid for next day delivery for Friday. The order wasn't delivered on the day specified and today, nothing has changed. I'm even more unimpressed with "Sunshine" your customer service advisor who had the cheek to ask me to check the tracking tomorrow, send another email when it still shows no movement, for me to wait another day for you to reply to my email, for you to refund me. Maybe by this time next week, I'll have my money back. He or she couldn't actually provide a service and make acnote to check for me tomorrow and refund me straight away. Shoddy set of fobbers who have failed at every aspect of my dealings with them. Would certainly not recommend shopping with them.

Ordered an item in Xmas break. By Jan 20th, no delivery. Everytime I use their tracking number to track the item, it says your item just been shipped and you shall see an update in 24 hours. Finally got hold of the customer service through email to say that they received payment but the order did not come through. Wow. They can get the money and no order and thus nothing to deliver. The logic of FRAUD. Told me that I will get my refund than asking if I would still like the item. DODGY at BEST as well. Waiting for my refund and using my skills as a Lawyer to dig in deeper to know whats going in here under the UK agencies noses!

Even after opting for express delivery( which clearly says on the website 3-5 working days) I and no clue where my order is. I placed the order on 14th dec, it says despatched on 16th dec and the end. Today is 28th Dec and no one is replying to my emails. The tracking details given by them is showing that the product is not moving ahead and is still stuck on 16th dec date. This is so so disappointing and I will never order from this website again. Beautylish is far authentic website.

Beauty Bay now charges different countries different prices, so check carefully what you are paying for on Beauty Bay and compare the prices with other retailers like Cult Beauty that deduct the EU sales tax at checkout if you're outside the EU.
Overnight (literally), Beauty Bay has increased the prices on hundreds of items. For instance, ABH palette, that up until yesterday retailed for $42 for everyone, now retails for 49 ($54) which is 23% higher! They've also increased the prices of other brands like Viseart, Dose of Colors, Violet Voss and others. Now, for American (non-EU) customers the prices remained the same as before, but not for Romanian, Austrian or Israeli (also non-EU) customers!
After contacting the customer service that's what they had the nerve to reply: "Kindly note that our prices will vary from country to country due to brand restrictions and differences in VAT. We do not offer any refunds of these prices retrospectively." Inappropriate, degrading and deceitful!
Never mind I've never asked for any refund, no law or "brand restrictions" will make a retailer collect EU sales tax from a non-EU customer or dictate the prices for specific countries! That's a lie and discrimination!

MAKE SURE YOU DON't NEED TO RETURN ANYTHING! I went through a lot of trouble trying to return merchandise that was wrinkled and had black paint stains on it. I had photos and they were very upset they weren't going to let me until I got my credit card company involved and said I would not pay for it. First they tried to off 20% off. Bags I couldn't gift to anyone or even sell who wants a wrinkled plastic bag or one with stains on it!
Finally they agreed to take them back and pay shipping back to UK. However they will not take anymore orders from me beucase I would not keep their defective merchandise I paid several hundred dollars for.

I was buying Multi functional Electric Sharpener but it turned out it was only a Grinding Wheel for it... that's freely available in UK for under a tenner. 4 weeks to deliver - fine, it meant to be "Multi functional Electric Sharpener" in all fairness, £6 for delivery to UK - fine it's a parcel from Asia. How wrong was I when waited for a month to receive a tiny wheel, about an inch in diameter delivered by cheapest postal service in tiny envelope that fitted through letter hole.
Contacting them it's a waist of time as they do not reply until you escalate it with PayPal.
Then they will reply at the last possible moment and keep repeating the questions they already asked. Then they offer a negligible refund that will not even cover postage back (which I'm not planning to do until I have my money back) and all this ordeal is going on for over 5 weeks...
Well Done to PayPal too - no help or true support... not even for a moment I felt like I have their back, as a buyer... shame on you.
You should have dumped them long time ago, seeing misconduct and treatment like that from the seller.

Terrible service. After contacting them through WhatsApp, Instagram, their website form and twitter I had no response. They have sent my parcel to the wrong address (issue with my paypal account).
I contacted them within 1 hr of placing the order and they ignored me but now say it is too late to change the delivery address (the following day).
On twitter I was told they do not monitor whatsapp. Why then say this is how to contact them for customer service. On top of this they were 'online' the whole time I was sending messages.
No phone number to speak to anyone and no responses on all ways to apparently contact them.
I will never be making purchases through beautybay again.