Beauty BayReviews 254

Used Beauty Bay previously and they fulfilled their obligation to fulfill an order and its delivery was good. However, as with most companies that grow well, the service drops; I recently placed an order and paid an additional 4.70 for secure, tracked postage. The postage guaranteed 3-5 days delivery. I complained when the order hadn't arrived after 14 days. There was daily communication over about 6-7 days; they were great at responding but didn't really read my points, just kept being polite and saying it was out of their control. The address was correct but BB believed the courier when they said it was not correct. Eventually, after 23 days I stepped in and went to the courier office who confirmed that the address was correct and they didn't know why it wasn't delivered earlier. Due only to my intervention, I received the item on the 25th day after ordering! Not acceptableBeauty Bay had dispatched the item on time but then seemed to think it wasn't their duty to ensure it arrived with me in time. They did refund the extra postage when I insisted on it but they should have simply dispatched a 2nd item and send it to me Express delivery whatever the cost to them. There was tracking evidence that proved I had not received the first item. Too much of my valuable time and trouble to bother again. In future I'll order everything from Amazon who are consistently super efficient in every way.

I went on beauty bay to avoid the high cost of delivery from America, ordered a few lipsticks and they offered free next day delivery which was amazing as I hate waiting for a week or more for something. Everything came and it was all covered in bubble wrap to protect it. They don't do all the brands, but next time I need some new makeup I'll check them out again

(UK purchaser) I ordered 1 jeffree star lipstick in unicorn blood, 1 of his skin frosts in mint condition and a gerard cosmetics mini setting spray; the products I actually received were correct and they were all in great condition apart from a bit of muck on the skinfrost's mirror, I wasn't too fussed about that. The tracking is absolute ****, at first it told me my order didnt exist and then it told me what depot my order was at, but nothing else. I was terrified that my order would be lost as there are many reports about missing parcels, and when I did contact their customer service asking about my parcel not existing they didn't respond. When my package got here it wasn't anything special, it was in a bag with just brown paper and wrapped in bubble wrap.

I ordered two items from this site awhile ago and it was meant to arrive within 7-10 days, a month later the products still hadn't arrived, I mailed them several times and they didn't respond, and then eventually they vaguely responded saying there was nothing they can do and to just wait, finally they arrived in good condition. However, one of my friends, ordered a lot of products from there at the start of 2015 and still hasn't received any packages from them and they will not respond to any emails. Be careful :)