Beauty BayReviews 254

Recently ordered an eyeshadow pallet from here however accidentally ordered the wrong item so therefore had to return it and my oh my did they make it as difficult as possible. You have to complete a form on there website to which they will then email asking for even more details to which you have to provide and they will then email you again to finally provide you with the details to return the item. Simply trying to make the process as difficult as possible so people won't return there items and they make more money, disgraceful.

I love Beauty Bay because they proved my skepticism wrong. My shipment arrived from the UK in a reasonable time. I was a little skeptical about ordering from an overseas cosmetics company but I had no choice because I could find the lipstick shade that I want anywhere else. But they proved to be trustworthy with the quality of service and product they offer. My order arrived today and I couldn't be happier. I will be ordering soon.

I ordered the revolution multi acid peeling solution and the ordinary AHA 30% to Ontario, Canada. I live near Toronto. The items both cost under $25 CAD, and they charged me $10 shipping on top of that. I thought I was paying the $32.75 Canadian total charged to my card. Shipping took around two weeks, then I get a scummy email from EZ CLEAR who held my package hostage until I paid $14.80 CAD for my package to be released to canada post. I wish it was handed directly to Canada post to deal with customs, as they would have either not charged me at all or only charged $1-2 (most likely not at all). I ended up paying over $46 for items worth under $20 Canadian... scam website, I will NEVER order again. The experience wasn't too bad and my package was fully tracked. My items were only wrapped in paper, however and it was a sloppy package. If it wasn't for EZ CLEAR, I'd be a very happy customer making another order right now. I'll be waiting for ulta to bring back shipping to Canada, heard cult beauty is using the same trash scam customs collector. Ignore reddit reviews I'm sure the company wrote them all up, they charge about 80% of how much your items are worth as customs. This "EZ CLEAR" should be illegal to conduct business in Canada. Shame on you, beauty bay. STAY AWAY FROM THIS COMPANY!

I ordered some self tanning drops and first of all, it took FOREVER to receive my package! Then, when I opened the box, my bottle only had about 2/3 of the liquid in it! It had spilled out all into the package and the bubble wrap around it! If you're shipping beauty products, seems like you'd know HOW TO PACKAGE properly! I saw the next day that the top of my hands were discolored from opening it! When I let the company know, they so rudely emailed me that I could return it at my own expense for a refund! Didn't care at all! Wonder how long a refund would've taken! I didn't order 2/3 OF A PRODUCT!

I placed my order a month ago or so, but after it appeared as despatched the carrier site showed no clue of the package even tho i paid for tracked service... i waited about a week then contacted BB... first an automated response is what i've got, telling me to wait 25 work days for it to arrive... i understand and had no problem waiting due to pandemic situation and also 'cause for me is truly rare to receive an international package in less than a month but as my request was just to know where my package was at, i responded that email and got an answer back a day after, now from an agent, telling me my package got lost in i'ts way to the carrier and as for that my money was refunded back completely including shipping... my advice is to don't overflow attempts of reaching them, just be as clear as it can be in your few approaches, and maybe it's easier to have a response. After a week my money was back into my account. Luck to all! ;)

On May 23 i have made the worst decision in my whole life by ordering on this website i was expecting 4 weeks delay to get my order and guess what till now i have not received it i have emailed them but no solution they've told me to contact the shipping company when i contacted the shipping company they opened an investigation and told me that they have sent the result to my retailer which is beautybay... and again i have asked if there is any update about my order's location? They said no the shipping company didn't respond yet... what should i do?

In the beginning of the month I ordered a palette that I've had my eye for quite some time. It took almost two weeks to receive my palette. Once I gotten it, I was very disappointed to see that one of the pans of shadows were completely destroyed. Not mention to the packaging for my palette was very poorly done. Just some crinkled up paper to "protect the palette" I guess. Customer service isn't all that great either. You have to speak to multiple people just to get a refund. Definitely not helpful at all. If you're going to order from this website be cautious or just don't order from it at all.

I ordered 3 products in late February of 2020. Due to the current shipping circumstances of the pandemic, I gave Beauty bay an excessive amount of time to send my order, and I was very understanding of the delay. However, when emailing in my disappointment of still not receiving my order, I was told there was nothing they could do, and I would not be refunded. For such a 'reputable' site I am severely angered by their service, lack of clarity and overall treatment.