Beauty BayReviews 254

When I placed an order on the apps, there was a 15%off promotion, but when I checked after the order due to a malfunction in the apps, it was not applied.

I immediately contacted you about the cancellation, but the store's reply was very late, so I got in touch with you after the item was shipped.
The promotion is not going on right now, and I've been lying about the products I ordered not being eligible for promotion.
I sent a screenshot of the promotion and discount price, but there was no reply.

I was told that if I refuse to receive the item, I will get a full refund, but there is no guarantee that it will be refunded, so I received the item as it was.

I have been waiting for my refund now since the 25th of march and I have been passed around from person to person with no resolution.

They are doing everything in their power to hold on to my refund and giving every excuse.
I would not recommend using beauty bay because any issues they will not resolve in a timely manner specially when it comes to returning your money

Ordered two items and soon received some strange emails claiming to be UPS looking for "extra charges". These charges could not be found on the legitimate UPS website, so I contacted Beauty Bay customer service. Got some runaround about having to pay customs, totally ignoring the fact that the email that it was coming from appeared fraudulent. Sent them these emails, there were a few, always from some strange email address. The final email had the appearance of coming from UPS, but when clicked on, none of the "page" worked, links weren't actually links. Such a big scam. The items were eventually returned to Beauty Bay because I refused to give my credit card to these frauds, but I have never received a refund. I see now I should have checked their reviews first.

This is so frustrating! It has been almost a month and I still haven't received my order from beauty bay uae and I live in Dubai.
I contacted them, sent an email to the customer services. No answer. If I have the opportunity to get a refund I will, and never purchasing from there anymore.

WORST COMPANY EVER
WORST COMPANY EVER - DO NOT USE

I ordered 3 items, only 2 received, their paperwork clearly states only 2 items were sent. They won't reply to emails
Disgusting

Ordered my parcel and it has been over 3 weeks and it's still not here. I've emailed countless times and DM'd and tweeted both beauty bay and the courier and nothings happened. I have asked beauty bay to refund me my money on 4 occasions and the courier has said that beauty bay should begin steps to refund me and I've still had nothing. It's absolutely shocking and every time beauty bay send me my tracking details which haven't changed in 2 weeks I want to scream and cry. It's been the worst experience of all the years I have used beauty bay and I can't wait to get my money back so I never have to use them again. They continually use the fact they've moved into a new warehouse for their lack of customer service or care but also for the loss and lack of parcels being sent. A shambles at best.

I personally really like the app it's really good and it's only flaw is that it takes a while to get to you but when It arrives everything is so good and for the price it's definitely worth the wait and I had just made my other purchase re-ordering the same products because I had finished them all from how good they were literally my Revlon contour palette is finished entirely and the Revlon lipgloss is so good that I had ordered every shade and it tastes like mint

I placed an order early December and cancelled as it had not arrived. It is now March and after several emails, I have not received a refund. SCAMMERS

Ordered on the 5th, Beauty Bay continue to blast my email woth promotions and discount codes, continue to flood my notifications with new products they're selling and yet STILL haven't replied to my email sent 10 days ago asking where my 'next day delivery' items were. Originally ordered over £100 worth of products on the 5th of March amd still have seen or heard nothing of my order. I'm beyond vex at this point it's a complete joke!

I have been waiting two months for a refund. They have not gotten back to me and I have contacted them on all platforms. Do not shop here, they will take your money and run.

Never received my package had to have my credit card go after this company. Stay far away from them.

I have been reaching out ALL WEEK and was under the impression my order would arrive by Wednesday and I URGENTLY need it for a production due to start then. I've messaged on ALL platforms and heard absolutely nothing, beyond terrible customer service and I'm now certain I've wasted my money... and I have no products to work with... ridiculous! DO NOT USE!

I placed my order over two weeks ago and have heard nothing since from the company. After contacting the customer service team, they told me they were having delivery issues for any orders placed after a certain date and orders may take longer as a result. My order, however was placed a number of days before this. When I input my tracking number into their website nothing comes up as though my order no longer exists. They have taken my money but give no response as to when I can expect my order. Fraudulent.

Received a heavily damaged eyeshadow palette because of poor packaging and they had the audacity to only offer me a 40% refund or ship it back internationally out of my own pocket to get the full refund

I've been buying from this company for the last year because I couldn't find the self tanner in a US website. Shipping usually takes longer than I'd like, about two weeks at least, so I usually buy in bulk. I hadn't received my order in 3 weeks and when contacting customer service (by email only as they do not list a business phone number) they told me they would "launch an investigation". No one offered me to ship me a new order which is unusual for a company who has selected a shipping carrier and can file a claim with them while keeping their customers happy. When I asked (and waited days for each reply) if they would send me my missing items they said "we cannot do that, thank you for understanding" and that was that! So I'm basically $#*! out of luck and they are not going to refund my money or send me a new package. This is disgusting behavior and I wish something like this had happened sooner so I wouldn't have been giving them my money for the last year. Worst company ever. Wish I had read these reviews prior to purchasing. Don't just base your purchases on influencer reviews.

This website doesn't have 'Cancel Order'' button, in case you needed to modify, you have to go through c. Service which is really slow and terrible. Dealing wwith their customer service is like dealing with robots, only typical responses. Very disappointing!

Do not purchase from Beauty Bay!

I have purchased products for myself and for my friends / family. The box was open when it came. Some of the products are upside down, leaking, and not sealed.

If you think this is bad, the customer service is worse, it will ruin your customer experience more. It took them 2 months to apply for a refund, which may take few more months to appear in the bank.

I will never purchase from Beauty Bay ever again.