Beauty BayReviews 254

This company - if it is at all a company - must have about the crappiest customer service in the world. Ordered a package on November 23, and today, 19/12 it's still not here, and most likely never will. Mailing them only results in non-constructive, not-helping-at-all standard copy-paste responses, which don't lead to any solutions at all. They keep saying I need to wait until 21/12 before they will even START to investigate this issue. Of course, that offers no guarantee any solution will come up. I needed this package as a birthday party that was yesterday. Of course, my package was not here. They promise 7-10 day delivery. "never delivery" sounds more like it. I tried calling them, got through to the switchboard, only to hear that customer services "does not have a direct phoneline". I mean, what kind of customer services department does not have a landline?! If all the rest wasn't already suspicious, this most certainly is!

I would advise everybody to stay as far away from them as possible. And to spread the word so we can protect others. This company cannot be trusted!

I ordered an item from this Company for the first time but unfortunately made a mistake and would like to return it as I ordered the wrong item. I called their phone number but it just kept going back to the options recording. I then tried emailing them and the automated reply told me that they aim to reply to all queries in 5 days. 5 days? With Christmas around the corner this could be indefinite I feel. The message also stated not to repeat messages as this will delay any reply even further. Why would this be? The company has appalling customer service. DO NOT ORDER ANYTHING FROM THEM. I am not expecting to receive any satisfactory reply, and so I will have wasted my money. I have never experienced such terrible service.

I ordered their origin palette on nov 23rd and it was dispatched on Dec 1st. I paid for expedited shipping with tracking and received none of the above. No palette, no expedited shipping, and no ability to track my package. To make matters worse, I requested 2 family members to gift me with the identity and evolve palettes for Christmas. I am hoping they haven't ordered yet because this means all 3 of us are scammed out of our money. Beauty influencers who support them and recommend this site should be ashamed of their selves as well! DO NOT ORDER FROM HERE!

I heard about this website from people off of YouTube so I decided to give them a chance. I ordered the B Perfect Stacey Marie palette and two contour sticks and an eyeliner from other brands. I noticed after I checked out one of my items wasn't on my cart. I emailed them and they said there's nothing they can do about it. What REALLY bothered me was the fact that I paid 56.00 for the eyeshadow palette and literally the next day they had it on sale for 39.00 I emailed them again and asked them to give me a price adjustment like all other company's do with no problem. They told me they cannot give me a price adjustment for the palette. Also my items still have not arrived to my house and it has been a while now. I should of just ordered from the B Perfect website because a lot of people said they got their packages within four days. I will never order from this website again due to the simple fact that they have horrible customer service and they put a palette on sale literally the day after I purchased it and refused to give me a price adjustment or fix my shopping cart.

I ordered two items on 15th of August and waited 5-7 bussines days as it says on their website and NOTHING. Contacted them and they said I should wait until 15 working days have passed so they can solve the problem so I waited and nothing ever came. I even contacted my local post office to see if maybe the package is there but nothing... now I am waiting for a refund from beauty bay... NEVER EVER ORDERING FROM THEM AGAIN, VERY UNPROFESSIONAL!

Free delivery is a joke, each order has taken way longer than promised to arrive and customer service is terrible at getting back/only replies with copy-pasted texts that don't answer your questions. I also had a giftcard with credit left, and received an e-mail saying that effective immediately, giftcards are not available outside the UK so mine is no longer valid. Got offered 15 % discount on my next order as "compensation".