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BB Wheels

4.7

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From the business

BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.

Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.


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BB Wheels Reviews Summary

Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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7,524 reviews

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New York
1 review
0 helpful votes
Follow Bobby S.
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I will buy from them for now on! Couldn't be more happier with their customer service sales and price thank you

Date of experience: April 16, 2022
Jim A. BB Wheels Rep
over a year old

Bobby,

We are happy that your first experience with our small family-owned business was pleasant. Please let us know how we can help in the future.

Thank you,
BB Wheels

Alabama
1 review
0 helpful votes
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Very knowledgeable, helpful super fast service and shipping. I would use them again and again! Prices were super!

Date of experience: April 16, 2022
Jim A. BB Wheels Rep
over a year old

Roy,

Our family appreciates you taking time out of your busy schedule to share your experience. Please let us know how we can help in the future.

Thank you,
BB Wheels

Washington
1 review
1 helpful vote
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My old tires had aged out and needed to be replaced before our upcoming trip in two weeks. Nothing was available locally in the Seattle area so I found BB Wheels on the internet. They had availability and at a great price. I ordered around noon on Wednesday and the following Friday evening they at my house! I couldn't be happier... Thank You BB Wheels!

Date of experience: April 11, 2022
Jim A. BB Wheels Rep
over a year old

Steve,

Our family truly appreciates the opportunity to help you with your tire purchase. We take pride in getting the order to you as fast as possible. Please let us know how we can help in the future.

Thank you,
BB Wheels

Nevada
1 review
2 helpful votes
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Purchased 4 wheels from bb wheels. They showed late. Had the tire shop put tires on them and 3 out of 4 wheels had major defects! Return policy states 25 percent return fee plus shipping. I'm pissed and will never use bb wheels again!

Date of experience: April 9, 2022
Jim A. BB Wheels Rep
over a year old

Jeremy,

We are sorry that your buying experience did not turn out as expected.

Thank you,
BB Wheels

West Virginia
1 review
1 helpful vote
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Falken wildpeak
March 31, 2022

We ordered the same tires that came on our Ram Bighorn 2020. We have driven ******* miles on the original tires and they have still have good tread on them That's why we ordered the same tires We received them today only 2 days after ordering them. Thank you for such prompt service. This is our first time ordering from your company our daughter recommended you to us. Needless to say it won't be our last. Thank you again

Date of experience: March 30, 2022
Jim A. BB Wheels Rep
over a year old

Linda,

We are happy that you have had a good experience with your Falken Wildpeak tires and BB Wheels service. Our family looks forward to helping you in the future.

Thank you,
BB Wheels

Pennsylvania
1 review
0 helpful votes
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They were beautifully boxed and protected. I'll post some pic's when they're on my Infinty qx30. Thank you!

Date of experience: March 25, 2022
Jim A. BB Wheels Rep
over a year old

Jamie,

We appreciate you taking the time to share your story via this review. Please let us know how we can help in the future.

Thank you,
BB Wheels

Georgia
2 reviews
0 helpful votes
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Wheel Purchase
March 20, 2022

Purchased wheels from BB Wheels for a great price. Upon delivery one of the wheels was damaged during shipment. Sandra who assisted with the entire return process was very professional and communicative. She had another replacement sent out quickly. GREAT company to do business with. You are the best Sandra!

Date of experience: March 20, 2022
Jim A. BB Wheels Rep
over a year old

Souksakhone,

Our family appreciates your patience and understanding. We try our best to make things right when things don't go as planned. We look forward to helping you with your next purchase.

Thank you,
BB Wheels

Florida
1 review
0 helpful votes
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Fast and easy
March 20, 2022

Noah helped me through the whole process even when I ordered the wrong tire he fixed it and I still got my tires in 1 day. I'll be back!

Date of experience: March 19, 2022
Jim A. BB Wheels Rep
over a year old

Eddie,

We appreciate you sharing this review and the positive experience with our fitment expert, Noah. Please let us know how we can help in the future.

Thank you,
BB Wheels

Virginia
1 review
0 helpful votes
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I shopped a long time, found my wheels on BB Wheels for 30 percent less than other sellers, the expert chat help was remarkable, thorough, and accurate. My wheels arrived in 72 hours. Great company!

Date of experience: March 16, 2022
Louisiana
1 review
0 helpful votes
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I had a customer come in with broken studs and missing all his centering rings. The customer could not remember where he had purchased the wheels. I called BB Wheels and the rep. I spoke with was very thorough in fact finding and making sure I was delivered the correct parts that I needed. I was very pleased with the service and parts that we received.

Date of experience: March 14, 2022
Michigan
1 review
0 helpful votes
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This is my second order from BB wheel's. First set of rims and tires for my Ford F-150 came perfect came fast loved it. Second set of tires I ordered for my car order them Friday came super fast came the next day best place to shop for rims and tires anywhere hands down. Great Job!

Date of experience: March 14, 2022
Tennessee
1 review
0 helpful votes
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Bought 4 tires at decent price and the courier whom I won't name lost one of the tires. I emailed customer *******@bbwheels and they responded swiftly and shortly after that I received an email for an order for a replacement tire no questions asked. That's awesome, thanks guys and gals at BBwheels!

Date of experience: March 4, 2022
Missouri
1 review
0 helpful votes
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Absolutely quick and simple. We got exactly what we needed for the lady's Bimmer. Shipping is ridiculously fast. No regrets giving BBwheels.com a shot.

Date of experience: March 4, 2022
Texas
1 review
0 helpful votes
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Customer service
March 2, 2022

The wheels I ordered were out of stock n customer service reached me fast n gave me my options and choices n changed my order quickly n w in 2 hours of original order I was taken care of. I was pleased with the service

Date of experience: March 1, 2022
Indiana
1 review
0 helpful votes
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I had a very patient and polite sales representative to guide me through purchasing what I needed I didn't have enough information I just knew what I wanted He made it possible to place the order

Date of experience: March 1, 2022
New Hampshire
1 review
0 helpful votes
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Hercules tires
February 24, 2022

Did my research. Best price. Ordered Monday was at my door Wednesday. Was notified when ordered was shipped and gave tracking updates.

Date of experience: February 23, 2022
South Carolina
1 review
1 helpful vote
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Good so far
February 24, 2022

Haven't received my merch yet, but the purchasing experience has been top notch so far. I have some tricky hubs so needed the rep to do some research on what would fit my truck. Adjusted my order after paying to remove some hub rings I didn't need. Very good communication on the status of my order. Website is on of the best online sites in my opinion.

Date of experience: February 23, 2022
Jim A. BB Wheels Rep
over a year old

Edward,

Our family truly appreciates your business and the time you took to share your story. We look forward to helping you with your next purchase.

Thank you,
BB Wheels

Massachusetts
1 review
0 helpful votes
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Fast and cheap
February 19, 2022

Just how I like them. I ordered the tires at 0300 on a Thursday and received exactly what I ordered by 1300 on Friday. Free shipping, received the next day and the tires were $45 a piece cheaper than I found them anywhere else. If this is always the way, I'll be sure to buy from them again. Very happy

Date of experience: February 18, 2022
Alabama
1 review
0 helpful votes
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I had made a mistake when ordering and Ian was hands down the best person I could have spoken with. He handled everything professionally and fast. I will buy from again no doubt

Date of experience: February 17, 2022
Florida
1 review
0 helpful votes
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Absolutely recommend
February 11, 2022

Purchased rims for my car. Really skeptical about online shopping for this kind of purchase (as I've been scammed before). As with any online purchase; DO YOUR RESEARCH. I did and I found out BB Wheels are a family, run brick & mortar business. They have a great online selection of rims (and wheels if your looking for them as well) and they're not just a distributor with a warehouse and a website (not that those sites are all bad- but I've not had very great service from those type of businesses).

Ordered my rims on the weekend and my rims arrived by Friday! That's service in my book! Had an issue with the lugs I purchased but that was NOT their fault- it was USPS that 'misplaced' my lugs. BB Wheels found out and they dispatched new lugs right away. Can't wait to put my rims on! Wish I had more pics but I don't at the moment. The rims are beautiful- packed with foam around the edges and 'hairnet' to protect. If your unsure of what your getting or what you need, they have a phone number and you can call and talk to them (although I didn't need to).
In conclusion, I absolutely recommend purchasing from BB Wheels. I WILL be doing business with them again (my hubby's looking at rims and tires for his dually now lol). Bonus is that your supporting a 'little guy'… an actual business and not Amazon/Walmart etc.

Thanks for my awesome rims BB Wheels!

Date of experience: February 10, 2022