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From the business
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
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All my concerns about my purchase were answered I felt confident about my purchase
This was my first time purchasing aftermarket wheels for my BMW and BB Wheels made it a flawless experience. I spoke with Troy to place my order and he was very helpful/informative and just an all-around genuine guy. I definitely recommend buying from BB Wheels.
John,
We are so thrilled to hear that you had such a smooth experience with us and one of our brilliant agents! It was an absolute pleasure to assist you and we thank you for taking the time to leave a review.
Thank you,
BB Wheels
Every part of the interaction was A+. Great price, fast delivery and great service.
Norman,
Thanks for the 5-star review. The team is thrilled you’re happy with your recent store visit.
Thank you,
BB Wheels
Easiest on line purchase that I have ever made. I was having trouble with making the purchase online due to my fault. I called and talked to a rep and he entered all the info and sent me a simple email to complete the order. Just got a email stating that the rims have shipped. Thanks so much to your rep for helping me
Scott,
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Thank you,
BB Wheels
The salesman called me back because he was worried about the offset but I told him my situation and he said that would work so I appreciate that call
Robert,
It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.
Thank you,
BB Wheels
Taton,
Thank you for the 5-star review! We’re here to serve you anytime.
Thank you,
BB Wheels
Great price and very fast shipping. Perfectly satisfied with my purchase.
Travis,
Thank you so much for taking the time to leave us a review. We’re very happy to hear that you are satisfied with your purchase and that the buying process was easy.
Thank you,
BB Wheels
I needed a wheel for my VW 181 which had adapters for a Pacer wheel. An in depth discussion of what emerge existing Pacers actually were led to a wheel on BB's older stock that with meet my need for a spare tire. Thanks for your help.
Russell,
Thank you so much for leaving such a lovely review! It was our absolute pleasure to assist you in bringing your custom design to life.
Thank you,
BB Wheels
My rep Nolan was very helpful. This is my second purchase and I will be back for a third. Great customer service.
Hello,
It gives us much pleasure to know that you’ve chosen to stay with us again. Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. Thanks again, and have a wonderful day.
Thank you,
BB Wheels
Called because the site had just sold out of tires
After speaking with the agent, he was able to locate 4 tires from 2 different locations to fill my order
Definitely keep them on the roster for future tire purchases
Justin,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
Thank you,
BB Wheels
Had little complications but everything went well talking with customer service they help in alot of ways.
Edward,
Thank you so much for taking the time to leave us a 4-star review.
Thank you,
BB Wheels
Noah was very helpful and friendly for getting the correct wheel fitment for my truck! Thanks BB Wheels!
Todd,
We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it.
Thank you,
BB Wheels
Easy shopping on the app. Found exactly what I needed and great description to help. Fast getting it shipped out. Thanks!
Jim,
Your words lifted our spirits today. It means so much to us when our customers appreciate the hard work that goes into making each day.
Thank you,
BB Wheels
Without any doubt these guys will be my first stop for anything wheel or tire related in the future! Troy helped me through my process of maken sure they had immediate stock available of the wheels I seeked a tires I was after a made it painless an easy. Very limited hold time an no matter the question he answered it! Thanks again Troy for all your help!
Devon,
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again.
Thank you,
BB Wheels
It was great i had my wheel in three days.thank you BB wheels
Melody,
We’re so happy to have you as a customer. You’re welcome to come again anytime.
Thank you,
BB Wheels
Great love my tires all good experience will shop again for my other cars
Kenneth,
Thank you very much for sharing your review. We love hearing from our customers.
Thank you,
BB Wheels
Ordering was very easy. Sales associate very knowledgeable and a great help to help me decide what I need.
Lloyd,
We’re glad one of our staff associates were able to help assist you during the ordering process and that you’re pleased.
Thank you,
BB Wheels
TROY WAS VERY PLEASANT AND SEEMED TO BE VERY KNOWLEDGEABLE IN RECCOMMENDING THE PROPER TIRE SIZE AND ESPECIALLY THE PROPER MM OFFset
For my 2010 MERCURY MOUNTAINEER, AWD, 6 CYLINDER PREMIER SUV.TROY ASSURED ME THIS WHEEL SIZE WOULD BE PERFECT FOR MY SUV..
Richard,
Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for.
Thank you,
BB Wheels
Andy was very professional and knowledgeable. He pulled up my previous order and made sure I got exactly what I needed. 5***** Customer service!
Gary,
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
Thank you,
BB Wheels
Thanks Troy for the awesome customer service. I'm excited to see my wheels here in Hawaii.
Brian,
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
Thank you,
BB Wheels
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Joseph,
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Thank you,
BB Wheels