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From the business
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
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Easy pay and delivery for great item I will purchase again
Talking to Nolan was a good experience he took his time and waited on me with proper etiquette he was to the point he was on top of everything he made sure I got what I need and what I was looking for so if anything I recommend knowing for employee of the month if y'all have that
Tony,
We’re so happy to hear you had a great experience working with one of our team members. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Thank you,
BB Wheels
I made a mistake on ordering, contacted customer service and they corrected it fast and professionally.
Duane,
Taking the time to leave such a great review about our service, has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you. We’re looking forward to making your day once more when you next visit!
Thank you,
BB Wheels
Martin,
Thank you so much for the great review! If there is any other service we can provide for you or questions we can answer, please get in touch with us!
Thank you,
BB Wheels
After looking threw many pages of amazing rim selections I finally found the ones I feel are perfect. Now the rest of my time is waiting for arrival.
Justin,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thank you,
BB Wheels
Reached out to confirm they would fit. One of there employees reached out and said yes it should work. Now that they are here and do not work they are saying I owe a 25% restocking fee for a mistake they made. If you do buy tires from them check with someone in person and do not reach out or take their word for it. Also paid for guaranteed delivery and it arrived late.
Sebastian,
The team s thrilled to receive such a great rating, thank you.
Thank you,
BB Wheels
Great prices, quick and easy ordering process.
Happy and excited for my new tires!
Dennis,
Thank you so much for your positive rating for your recent visit!
Thank you,
BB Wheels
I was researching online about cheap tires, especially when my size to come by but very expensive. Came across BB wheels and was happy to see that their prices were so low. I ordered them right away just waiting for the confirmation on shipping.
Geraldine,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience!
Thank you,
BB wheels
Have bought tires from there before.The experience has always been really good
Kevin,
Our team enjoys doing what they do because of customers like you. Your review just made our day.
Thank you,
BB Wheels
I was searching for a wheel and tire set up for a new 2023 Trial Boss. Noah contacted via email after I had asked a question. He verified fitment for me by calling the wheel manufacturer. Helped me with warranty coverage and helped with payment. Greatly appreciated him verifying fitment for me. Thank you Noah
Chris,
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Thank you,
BB Wheels
Never ordered from a place that was so helpful even helped out on getting a replacement tire
Jason,
Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!
Thank you,
BB Wheels
Mark,
It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.
Thank you,
BB Wheels
Be extremely careful when dealing with this company. I used their "fitment" expert for a set of tires and rims, he assured me the tires would work with my vehicle which they did not. Tried to contact to return just the 2 that would not fit and was informed I would need to pay shipping, as well as a 25% restock fee. Would not do business with them again. Trust me, don't go by the reviews simply look them up on the better business bureau website and see the real reviews.
Jose,
We’re sorry that you had a negative experience. We take all feedback seriously and are constantly working to improve. Please let us know if you have any suggestions on how we could do better. Thank you for being a customer, and we hope you’ll give us another chance in the future.
Thank you,
BB Wheels
BB Wheels has great deals. The ordering process was fast and simple. I ordered new tires. My next purchase will be wheels.
Andrew,
Thank you for being our customer and leaving us a wonderful 5-star review.
Thank you,
BB Wheels
Ordered KW truck tires in the past and just ordered a set of 4 for my Suburban... top notch company... fast delivery and great service...
Anthony,
Thank you for being our customer and leaving us a wonderful 5-star review.
Thank you,
BB Wheels
Awesome, on time well packaged no damages. Would definitely order again and refer to others.
Jose,
Thank you so much for the great review! We’re glad you were happy with our service. If there are any other services you need, please contact our team directly!
Thank you,
BB Wheels
Best price for H rated trailer tires anywhere...FROM a small company in small town MN! Fast shipping and seamless transaction.
Edward,
We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.
Thank you,
BB Wheels
Every easy to order an very fast response, would order from them again
Christopher,
We're happy to see that you had a 5-Star experience!
Thank you,
BB Wheels
Very helpful customer service and my rims shift way faster than what I thought! So pleased!
Rey,
Thank you so much for your positive rating for your recent visit!
Thank you,
BB Wheels
I absolutely loved this shop with their website shopping for the wheel for my vehicle. Fast, easy, an very satisfied with my help I received from sales rep Troy
Darlene,
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit!
Thank you,
BB Wheels
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Hello,
Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon.
Thank you,
BB Wheels